Terms & Conditions

1. Scope of Services

buycycle GmbH ("buycycle", "we", "us") provides bicycle shipping services throughout Europe. These Terms & Conditions govern all shipping services booked through our platform at ship.buycycle.com.

By using our shipping services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Shipping Services

2.1 Service Description

Our shipping service includes:

• Door-to-door pickup and delivery of bicycles
• Provision of specialized bicycle packaging materials
• Real-time shipment tracking
• Insurance coverage as specified at the time of booking
• Customer support throughout the shipping process

2.2 Eligible Items

Our service is designed specifically for bicycles, including road bikes, mountain bikes, gravel bikes, e-bikes, and similar two-wheeled vehicles. We reserve the right to refuse shipment of items that:

• Exceed our maximum dimensions or weight limits
• Are inadequately packaged
• Contain prohibited materials (including loose lithium batteries)
• Do not qualify as bicycles or bicycle-related equipment

3. Booking and Payment

3.1 Booking Process

Shipments are booked through our online platform. By completing a booking, you confirm that all information provided is accurate and complete. You are responsible for ensuring the pickup and delivery addresses are correct and accessible.

3.2 Pricing

Prices are displayed at the time of booking and include all applicable taxes. The final price is confirmed before payment and depends on the origin, destination, and selected service options.

3.3 Payment

Payment is due at the time of booking. We accept major credit cards and other payment methods as displayed on our platform. All payments are processed securely through our payment provider.

4. Pickup and Delivery

4.1 Pickup

You must ensure that the bicycle is properly packaged and ready for collection at the scheduled pickup time. The packaging must be suitable for transport and protect the bicycle from damage. We provide packaging materials and instructions; failure to follow these instructions may void damage claims.

4.2 Delivery

Delivery will be made to the address specified during booking. The recipient must be available to receive the shipment. If delivery cannot be completed due to the recipient's unavailability, additional delivery attempts or storage fees may apply.

4.3 Delivery Times

Estimated delivery times are provided at the time of booking but are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier capacity, or other circumstances beyond our control. We are not liable for indirect damages caused by delivery delays.

5. Insurance and Liability

5.1 Insurance Coverage

Insurance coverage is optional and may be purchased at the time of booking. If selected, the insurance covers loss or damage to the bicycle during transit, subject to the terms and conditions of the insurance policy.

5.2 Damage Claims

In case of damage or loss, you must:

• Inspect the package upon delivery and note any visible damage on the delivery receipt
• Report damage or loss to us within 7 days of delivery (or expected delivery date for lost items)
• Provide photographs of the damage and the packaging
• Retain the original packaging for inspection if requested

5.3 Limitation of Liability

Our liability is limited to the insurance coverage selected at the time of booking. We are not liable for: (a) damage resulting from inadequate packaging by the sender; (b) inherent defects of the bicycle; (c) normal wear and tear; (d) consequential or indirect damages including loss of profits, missed events, or alternative transport costs; (e) items of extraordinary value not declared at booking.

6. Customer Obligations

As a customer, you agree to:

• Provide accurate and complete booking information
• Ensure the bicycle is properly prepared and packaged according to our guidelines
• Remove or secure all loose items, accessories, and detachable components
• For e-bikes: ensure the battery is properly secured and complies with transport regulations, or remove it if required
• Be available at the pickup location during the scheduled window
• Inform the recipient about the expected delivery and ensure someone is available to receive the shipment
• Declare items of extraordinary value (exceeding standard insurance limits) at the time of booking

7. Cancellations and Refunds

7.1 Cancellation by Customer

You may cancel your booking free of charge up to 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before pickup may be subject to a cancellation fee. Once the shipment has been collected, cancellation is no longer possible.

7.2 Cancellation by buycycle

We reserve the right to cancel a shipment if: the item does not meet our shipping requirements; the pickup or delivery address is inaccessible; or circumstances beyond our control prevent completion of the service. In such cases, a full refund will be provided.

7.3 Refunds

Refunds are processed to the original payment method within 5-10 business days. Partial refunds may be issued in cases of service disruption proportional to the portion of service not rendered.

8. Prohibited Items

The following items may not be shipped through our service:

• Loose or uninstalled lithium batteries
• Flammable, explosive, or hazardous materials
• Illegal substances or items prohibited by law
• Live animals
• Items requiring special permits or licenses for transport

9. Cross-Border Shipments

For shipments between countries, you are responsible for:

• Providing accurate customs documentation
• Declaring the correct value of the bicycle
• Paying any applicable customs duties, taxes, or import fees (unless otherwise specified at booking)
• Compliance with import and export regulations

Shipments may be subject to customs inspection, which can cause delays. We are not responsible for delays caused by customs procedures or for items seized by customs authorities.

10. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. Personal data is collected and processed only as necessary to provide our shipping services and may be shared with our carrier partners for this purpose.

11. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the modified terms. For existing bookings, the terms in effect at the time of booking will apply.

12. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the Federal Republic of Germany. For consumers within the EU, mandatory consumer protection laws of your country of residence may also apply.

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Munich, Germany, except where mandatory consumer protection laws provide otherwise.

13. Contact Information

For questions about these terms or our shipping services, please contact us:

14. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely achieves the intended economic effect.