12:I[42865,["/_next/static/immutable/chunks/02cnv156p-7c9.js","/_next/static/immutable/chunks/2khpf1n2fkr3v.js","/_next/static/immutable/chunks/3-ujx5hpp1fkg.js","/_next/static/immutable/chunks/2yxudwzetef81.js"],"Providers"] 20:I[27201,["/_next/static/immutable/chunks/02cnv156p-7c9.js"],"IconMark"] 13:T43e,

In rare cases a shipment makes a stop at our logistics hub in the Netherlands, and your tracking can show that stop as a delivery. It is not the final delivery, your bike is still on its way, and this is completely normal.

There are a few reasons this can happen:

Re-packaging: we may need to repack your bike so that it arrives in the best possible condition.
Logistical routing: our shipping provider optimizes routes for efficiency, which sometimes includes a stop at our central hub.
Customs clearance: we handle the customs paperwork so that your bike complies with the regulations of its destination country.

Rest assured, your bike is not being delivered to the wrong address, and nothing has gone wrong with your shipment. The Netherlands is simply our strategic export hub for international shipments.

What happens next: your bike will be forwarded to its final destination, and you will receive updated tracking information with the delivery details.

14:T6aa,

The booking form recommends a size for you. It is a recommendation, not a guarantee: for larger frames and non-sport bikes we cannot promise that our boxes will fit. Please measure your bike first, as shown below.

A road bike seen from the side. A runs horizontally across both wheels, B runs vertically from the top of the handlebar to the bottom of the wheel, and C runs horizontally between the two wheel axles.

A and B are the critical measurements. If A is longer than the box, measure C and take both wheels off so the bike fits. In that case, also check that the frame plus the wheels laid alongside it stay within the box width. We strongly recommend leaving some buffer on every side, otherwise the box will not close cleanly.

Box	A	B	C (only if A is too long)
Small ({{usBoxSmallDims}})	max. {{usBoxSmallA}}	max. {{usBoxSmallB}}	max. {{usBoxSmallA}}, with frame and wheels side by side no thicker than {{usBoxSmallWidth}}
Medium ({{usBoxMediumDims}})	max. {{usBoxMediumA}}	max. {{usBoxMediumB}}	max. {{usBoxMediumA}}, with frame and wheels side by side no thicker than {{usBoxMediumWidth}}

If your bike does not fit within these measurements we cannot supply a box for it. Please source your own box, staying inside the maximum dimensions we can ship. Note that we cannot refund the box cost if you ordered the wrong size.

15:T418,

Yes, you can cancel the order yourself in your shipping profile. Cancellation is possible right up until you view or download your shipping label, so you keep maximum flexibility until the moment shipping starts. Open the order in your dashboard, select "Cancel order", and you will see the exact refund amount before you confirm. The refund goes back to your original payment method within {{refundProcessingDays}} business days.

Once the label has been viewed or downloaded, or the bike has been picked up, the order can no longer be cancelled and no refund can be issued.

Ordered boxes are usually processed and dispatched immediately. If your box is already being processed, the box cost cannot be refunded, and the box is yours to keep for a future shipment. If the box has not been ordered yet, you get a full refund of both the shipping and the box.

If you paid by bank transfer, please contact support via the contact form and we will cancel your order and arrange the refund manually.

16:T51d,

We distinguish three cases:

Item not as described (if you use our service to buy or sell): Premium Protection does not cover this. You are only covered for what happens to the bike during shipping.
Damage during transport: please file a claim with our support team via the contact form. Our team will tell you which information we need and will then coordinate with the carrier on your behalf.
- With Premium Protection: our claims team assesses the case and the damage it determines is covered in full.
- Without it: our claims team assesses the case and standard carrier liability applies, typically {{usCarrierLiabilityPerShipment}} per shipment regardless of the bike's value.
Lost shipment: we run a full investigation and our team coordinates with the carrier. The investigation period is {{lostInvestigationDays}} days from the day the claim is opened. If the bike cannot be found in that time:
- With Premium Protection: full reimbursement of the declared value.
- Without it: standard carrier liability applies, typically {{usCarrierLiabilityPerShipment}} per shipment.

17:T465,

buycycle offers two box sizes, depending on the type of bike you are shipping:

Small ({{boxSmallDims}}), for most road and gravel bikes
Medium ({{boxMediumDims}}), for most mountain bikes and larger frames

Add a buycycle box during checkout and we deliver it before your scheduled pickup. You can also buy a box on its own.

You can use your own sturdy box instead, provided it meets these limits:

Maximum length: {{maxLength}}
Maximum girth (length + 2 x width + 2 x height): {{maxGirth}}
Maximum weight: {{maxWeight}}

As a reference, a {{usMaxBoxSize}} box sits exactly on the girth limit.

If your box exceeds these limits, we will not be able to ship it and you will need to use an official buycycle box instead. If your box exceeds the maximum dimensions accepted by our logistics partners, oversize surcharges of {{oversizeCharge}} plus processing fees may apply. These are carrier rates that we pass on to you. We make no profit on oversize surcharges.

7:["$","$L12",null,{"locale":"en-us","initialTranslations":{"settings.moreSettings":"More settings available on","helpFaq.cancellationRefundsQ":"Can I cancel my order and get a refund?","footer.about":"About","footer.individuals":"For individuals","footer.bikeShops":"For bike shops","footer.events":"For events & tours","segments.title":"Shipping solutions for everyone","segments.individualsTitle":"Individuals","segments.individualsDesc":"Ship your bike for holidays, sales, or moves","transitMap.titleDaily":"We safely ship hundreds of bikes every day","segments.bikeShopsTitle":"Bike shops & retailers","segments.bikeShopsDesc":"E-commerce fulfillment and workshop transfers","segments.eventsTitle":"Events & tours","pricing.perBox":"/ box","pricing.usExtraSmall":"Extra-Small Box","pricing.usExtraSmallDesc":"Frame-only or compact bike shipments","pricing.usSmall":"Small Box","pricing.usSmallDesc":"Standard full bike shipments","pricing.usMedium":"Medium Box","segments.eventsDesc":"Race logistics and group bike shipments","segment.individuals.badge":"Open to everyone - no account required","segment.individuals.heroTitle":"Ship your bike anywhere. Your bike, your ride, wherever you go.","segment.individuals.heroSubtitle":"Whether you are heading on holiday, sold a bike online, or moving to a new city, we handle the shipping so you can focus on riding.","segment.individuals.eyebrow":"Use cases","segment.individuals.useCasesTitle":"How riders use buycycle shipping","ship.deliverySameAsPickup":"This ZIP code is the same as your pickup address. We can't deliver to the address we collect from — please enter the recipient's address to continue.","segment.individuals.uc1Title":"Holiday & travel shipping","segment.individuals.uc1Desc":"Send your bike ahead to your destination. Skip airline fees and arrive ready to ride.","segment.individuals.uc2Title":"Buying or selling a bike","segment.individuals.uc2Desc":"Sold a bike on Pinkbike, eBay, or Facebook? We pick it up and deliver it safely to the buyer.","segment.individuals.uc3Title":"Moving to a new city","nav.about":"About","segment.individuals.uc3Desc":"Relocating and need your bike there too? We ship it door-to-door so it is waiting when you arrive.","helpFaq.claimFullValueQ":"I did not book Premium Protection. Can I claim the full value of my bike if it is lost or damaged?","segment.bikeShops.badge":"Volume pricing for businesses","segment.bikeShops.heroTitle":"Bike shipping built for your business. Reliable fulfillment your customers will thank you for.","calculator.bikeTypeCity":"City Bike","shipmentDetail.discount":"Discount","segment.bikeShops.heroSubtitle":"From e-commerce orders to workshop transfers, we give bike shops fast, covered shipping with commercial pricing.","segment.bikeShops.eyebrow":"Use cases","segment.bikeShops.useCasesTitle":"How bike shops use buycycle shipping","segment.bikeShops.uc1Title":"E-commerce order fulfillment","segment.bikeShops.uc1Desc":"Ship bikes directly to online customers. We pick up from your shop and deliver door-to-door with tracking.","segment.bikeShops.uc2Title":"Workshop-to-customer delivery","segment.bikeShops.uc2Desc":"Finished a service or build? Ship the bike back to your customer without them having to visit your shop.","segment.bikeShops.uc3Title":"Commercial rates (ex-VAT)","segment.bikeShops.uc3Desc":"Access volume-based commercial pricing and manage all shipments from one dashboard. Invoices available ex-VAT.","segment.events.badge":"Trusted by teams and event organizers","segment.events.heroTitle":"Get every bike to the start line. Shipping logistics for races, tours, and cycling events.","segment.events.heroSubtitle":"From local races to international tours, we handle the bike logistics so organizers and riders can focus on the event.","segment.events.eyebrow":"Use cases","segment.events.useCasesTitle":"How events use buycycle shipping","segment.events.uc1Title":"Race & event bike logistics","ship.bikeDetailsTitle":"Your {{nounPlural}}","segment.events.uc1Desc":"Ship bikes to and from race venues. We handle pickup, delivery, and tracking for each rider.","segment.events.uc2Title":"Rental fleet transport","segment.events.uc2Desc":"Move rental bikes between locations or events. Reliable, scheduled transport for your fleet.","segment.events.uc3Title":"Multi-bike group shipments","segment.events.uc3Desc":"Shipping 5 bikes or 50? We coordinate multi-bike pickups and deliveries for teams, clubs, and tour groups.","about.eyebrow":"About us","ship.bikeDetailsSubtitle":"Set each {{noun}}'s declared value, adjust its type if it differs, and add an optional name to tell them apart.","help.similarArticles":"Similar articles","about.heroTitle":"Built on years of shipments","about.heroSubtitle":"buycycle Shipping launched in 2026 as a standalone service, built on the operational infrastructure behind tens of thousands of bike deliveries across Europe.","faq.shippingCountriesA":"We ship to and from 22 European countries across Western, Northern, Central, and Southern Europe, plus the United States. The full list of supported routes is shown when you start a quote.","helpFaq.chooseBoxSizeQ":"How do I know which box size is the right one?","pricing.crossBorder":"Cross-border","pricing.crossBorderDesc":"Between EU countries","hero.statPrice":"From $69","pricing.extended":"Extended","pricing.extendedDesc":"Including CH & long-distance","pricing.routesFrom":"Routes from","pricing.destination":"Destination","pricing.pricePerBike":"Price / bike","about.originEyebrow":"How it started","about.originTitle":"Shipping built into every sale","shipmentDetail.vat":"VAT","shipmentDetail.inclVat":"incl. VAT","pricing.showMore":"Show all routes","pricing.showLess":"Show less","about.originBody1":"buycycle started as a marketplace for pre-owned bikes. From day one, that meant solving a hard problem: how do you move a bicycle from a seller in Berlin to a buyer in Barcelona without it arriving damaged, late, or lost?","routes.home":"Home","routes.routes":"Routes","routes.from":"From","routes.to":"to","routes.shipBikeFrom":"Ship a Bike from","routes.bikeShippingFrom":"Bike Shipping from","routes.getQuote":"Get a quote","routes.perShipmentCommercial":"per shipment (commercial, ex-VAT)","routes.businessDays":"business days","about.originBody2":"Over several years and tens of thousands of shipments, the team built deep expertise in bike logistics. Carrier relationships, claims handling, customs coordination, and packaging that actually works. The infrastructure that existed to serve marketplace transactions turned out to be something people wanted on its own terms.","routes.doorToDoor":"Door-to-door delivery","routes.premiumAvailable":"Premium Protection available","routes.bookNow":"Book now","routes.faq":"Frequently asked questions","faq.howMuchQ":"How much does it cost to ship a bike?","faq.howMuchA":"Pricing is fixed by route. Domestic shipments start at EUR 39. Cross-border within core EU (Germany, Netherlands, France, Spain, Italy) start at EUR 59. Other European routes start at EUR 69. Get an instant quote by entering your origin and destination.","routes.relatedRoutes":"Related routes","routes.lastUpdated":"Last updated","routes.allDestinations":"All destinations from","routes.destination":"Destination","routes.fromPrice":"From (ex-VAT)","routes.otherOrigins":"Ship from other countries","routes.indexTitle":"Bike Shipping Routes Across Europe","about.stat3Label":"Team members","ship.bikeNameLabel":"Name (optional)","routes.indexSubtitle":"Ship your bike door-to-door across {{euCountryCount}} European countries. Choose your origin country to see routes, prices, and delivery times.","routes.seeRoutes":"See all routes and prices","footer.routes":"Routes","ship.noProtectionDescription":"Your shipment has only basic carrier liability, which covers a fraction of most bikes' value. You can still add premium protection.","ship.customBoxRecommendTitle":"We strongly recommend using a proper bike box","ship.bikeNamePlaceholder":"e.g. Red road bike, size M","ship.customBoxRecommendBody":"Your box must be a sturdy, rigid cardboard box designed for shipping a bicycle (e.g. original bike box or a dedicated shipping box). Even though we use top carriers like UPS and DHL, damage is more likely with inadequate packaging. Bags, soft cases, and non-rigid boxes are not accepted and may invalidate any damage claim.","ship.addProtectionLink":"Add protection","ship.bikeTypeShortLabel":"Bike type","nav.privacy":"Privacy","help.sendMessage":"Send Message","auth.confirmPassword":"Confirm password","settings.emailNotificationsDesc":"Receive updates about your shipments","ship.step1":"Route","ship.vatNumber":"VAT number","ship.summary":"Order summary","help.contactTitle":"Need more help?","hero.statBrands":"200+","pricing.getStarted":"Get started","footer.trust":"Trust & Privacy","nav.history":"History","footer.bookShipment":"Book shipment","footer.b2bShipping":"B2B Shipping","insurance.cost":"Cost","ship.step2":"Product","help.sending":"Sending...","auth.continueWithApple":"Continue with Apple","settings.namePlaceholder":"Your name","nav.credits":"Credits","auth.companyInfo":"Company Information","hero.depreciationRate":"Depreciation (3 years)","auth.passwordTooShort":"Password must be at least 8 characters","auth.confirmPasswordPlaceholder":"Re-enter your password","about.stat3Desc":"People across operations, logistics, support, product, and engineering, based in Munich.","footer.product":"Product","hero.liveData":"Live data","hero.residualValue":"Residual value","common.saving":"Saving...","shipments.clearFilters":"Clear filters","nav.pricing":"Pricing","pricing.featureCustoms":"Customs handling","howItWorks.subtitle":"Book in minutes, ship with confidence","error.invalidEmail":"Please enter a valid email address","settings.title":"Account Settings","auth.promoCodePlaceholder":"e.g. WELCOME50","auth.noAccount":"Don't have an account?","auth.termsAgreementPrefix":"I agree to the","tracking.deliveredTo":"En route to","shipments.carrier":"Carrier","nav.signup":"Sign up","hero.statDelivery":"2-5 days","hero.statDeliveryLabel":"EU-wide delivery","tracking.featureNotificationsDesc":"Email updates at every milestone - pickup, in transit, delivered","tracking.statusTransit":"In transit","common.next":"Next","auth.selectMonthlyVolume":"Select expected volume","shipments.createShipment":"Create shipment","footer.trackShipment":"Track a shipment","footer.company":"Company","footer.euCoverage":"EU coverage","hero.statPriceLabel":"Fixed pricing","testimonial.location":"Operations Manager, Milan-based Bike Shop","status.labelCreated":"Label created","settings.changePassword":"Change password","auth.email":"Email","auth.passwordLowercase":"Password must contain a lowercase letter","auth.lastNamePlaceholder":"Enter your last name","auth.passwordNeedsLowercase":"Password must contain at least one lowercase letter","nav.apiKeys":"API Keys","common.copy":"Copy","settings.emailLabel":"Email","confirmation.step4":"Track your shipment in real time until delivery.","ship.itemIndexTitle":"{{noun}} {{index}}","help.contactDescription":"Send us a message and we'll get back to you as soon as possible.","ship.total":"Total","auth.passwordPlaceholder":"Enter your password","auth.signIn":"Sign in","auth.createAccountButton":"Create account","auth.orContinueWith":"or continue with","nav.invoices":"Invoices","hero.seePricing":"See pricing","hero.statProtectionLabel":"Packaging","howItWorks.title":"How it works","ship.step7":"Summary","auth.passwordsMismatch":"Passwords do not match","hero.seeData":"Explore data","shipments.detailTitle":"Shipment Details","invoices.noInvoicesDesc":"Invoices will appear here after you complete your first shipment.","confirmation.authBenefitTracking":"Track pickup and delivery","footer.protection":"Protection","footer.pricing":"Pricing","settings.security":"Security","help.subjectPlaceholder":"What is your question about?","confirmation.step3":"Print the label and attach it to the box before pickup. The courier does not bring a label.","pricing.featureProtection":"Optional protection up to €6k","auth.personalInfo":"Personal Information","shipments.noShipmentsDesc":"Create your first shipment to start tracking your deliveries.","shipments.count":"{{count}} shipment","invoices.description":"View and download your invoices","common.close":"Close","nav.myShipments":"My Shipments","ship.fromCountry":"From country","auth.haveAccount":"Already have an account?","settings.frequencyWeekly":"Weekly digest","shipments.pickupDate":"Pickup","invoices.previous":"Previous","hero.subtitle":"Fixed pricing, full tracking, and optional packaging. Picked up and delivered in 2-5 days.","history.partnerEyebrow":"Partner network","address.email":"Email address","footer.gdprCompliance":"GDPR compliance","hero.basedOn":"Based on 847 verified transactions across EU marketplaces","settings.tryAgain":"Try again","shipments.reference":"Reference","invoices.detailTitle":"Invoice Details","invoices.detailLabel":"Invoice {{id}}","confirmation.needHelp":"Need help?","nav.tracking":"Tracking","tracking.statusHub":"Arrived at hub","insurance.benefitNoFees":"No hidden fees or deductibles","ship.productType":"What are you shipping?","error.networkError":"Network error. Please check your connection.","pricing.valuationsIncluded":"{{count}} valuations","auth.passwordNeedsUppercase":"Password must contain at least one uppercase letter","errors.pageNotFound":"Page not found","shipments.noShipments":"No shipments yet","pricing.euTier2":"Extended EU","insurance.costDesc":"of declared bike value","errors.goHome":"Go home","confirmation.authBenefitInvoices":"Access invoices and support","confirmation.contactSupport":"Contact support","nav.logout":"Sign out","help.faq":"Frequently Asked Questions","hero.statDataPointsLabel":"Transaction data points","settings.frequencyNone":"None","shipments.noEta":"No ETA yet","shipments.next":"Next","invoices.next":"Next","confirmation.shipAnother":"Ship another item","footer.terms":"Terms & Conditions","history.eyebrow":"Our history","tracking.title":"Track every step","testimonial.author":"Ricardo G.","ship.haveBox":"I have my own packaging","dashboard.shipments":"Shipments","help.successMessage":"Your message has been sent. We'll get back to you soon.","auth.namePlaceholder":"Enter your name","auth.signUp":"Sign up","footer.aggregateOnly":"Aggregate data only","nav.organisation":"Organisation","auth.security":"Security","auth.appleNotAvailable":"Apple Sign In is not available","auth.firstNamePlaceholder":"Enter your first name","auth.lastName":"Last name","auth.termsAgreementLink":"Terms and Conditions","settings.nameLabel":"Name","settings.account":"Account","nav.login":"Login","history.statShipments":"100,000+ shipments made","history.statPartners":"Reliable shipping partners","trust.partners":"100,000+ shipments worldwide","dashboard.downloadInvoice":"Download invoice","auth.password":"Password","hero.statAccuracy":"95%+","settings.saveFailed":"Failed to save","auth.firstName":"First name","auth.accountTypePrivate":"Private","settings.profileUpdated":"Profile updated","settings.emailNotifications":"Email notifications","address.company":"Company (optional)","help.messagePlaceholder":"Describe your issue or question in detail...","hero.originalMsrp":"Original MSRP","common.copied":"Copied!","auth.alreadyHaveAccount":"Already have an account?","auth.passwordNeedsNumber":"Password must contain at least one number","auth.selectCompanyType":"Select company type","shipments.allStatuses":"All statuses","footer.copyright":"© {{year}} buycycle. All rights reserved.","history.title":"Born from 100,000+ bike shipments","ship.step4":"Details","dashboard.noShipments":"No shipments yet","settings.preferences":"Preferences","help.subjectLabel":"Subject","auth.dontHaveAccount":"Don't have an account?","auth.passwordNumber":"Password must contain a number","auth.phoneNumberPlaceholder":"+49 123 456 7890","shipments.noMatching":"No matching shipments","pricing.title":"Simple, transparent pricing","hero.statAccuracyLabel":"Valuation accuracy","common.backToHistory":"Back to history","footer.valuationData":"Valuation data","auth.creatingAccount":"Creating Account...","nav.data":"Data","auth.termsRequired":"You must accept the terms and conditions","insurance.claimsNote":"Claims are processed within 5 business days. Documentation required.","settings.emailFrequency":"Email frequency","confirmation.authBenefitHistory":"View order history","footer.howItWorks":"How it works","common.yes":"Yes","pricing.subtitle":"No hidden fees. Fixed rates for every route.","pricing.euTier1":"Core EU","tracking.subtitle":"Real-time updates from pickup to delivery","tracking.toCustomer":"To","dashboard.title":"Dashboard","dashboard.trackShipment":"Track shipment","status.delivered":"Delivered","common.previous":"Previous","auth.pleaseWait":"Please wait...","auth.unexpectedError":"An unexpected error occurred","shipments.customerFallback":"Customer","shipments.created":"Created","confirmation.nextTitle":"What happens next?","pricing.euTier2Desc":"All other EU countries","ship.wheelset":"Wheelset","shipments.adjustFilters":"Try adjusting your filters or search query.","shipments.eta":"ETA","shipments.awaitingPickup":"Not picked up yet","shipments.countPlural":"{{count}} shipments","footer.contact":"Contact","nav.book":"Book","pricing.domestic":"Domestic","tracking.featureLink":"Shareable tracking link","tracking.statusPickedUp":"Picked up from sender","ship.step3":"Package","ship.selectCountry":"Select country","ship.premiumProtection":"Premium protection","auth.continueWithGoogle":"Continue with Google","hero.statBrandsLabel":"Brands covered","settings.saving":"Saving...","invoices.countPlural":"{{count}} invoices","invoices.tryAgain":"Try again","nav.settings":"Settings","hero.trustPickup":"Door-to-door pickup","hero.trustTracking":"Real-time tracking","insurance.example":"Example","howItWorks.step4Title":"Delivered safely","ship.title":"Book your shipment","ship.payNow":"Pay now","status.cancelled":"Cancelled","nav.valuation":"Valuation","auth.selectUseCase":"Select use case","auth.googleNotAvailable":"Google Sign In is not available","shipments.awaitingCarrier":"Awaiting booking","footer.support":"Support","pricing.featureDoorToDoor":"Door-to-door service","tracking.featureVisibilityDesc":"See exactly where your bike is at any moment","cta.title":"Ready to ship?","address.country":"Country","pricing.perShipment":"/shipment","pricing.featureTracking":"Full tracking","tracking.featureVisibility":"Full visibility","insurance.title":"Protected shipments","address.firstName":"First name","address.street":"Street address","settings.deleteAccount":"Delete account","help.noArticles":"No articles found.","footer.ship":"Ship","footer.isoCompliant":"ISO-compliant handling","nav.howItWorks":"How it works","pricing.euTier1Desc":"DE, NL, FR, ES","history.partnerTitle":"Shipments with reliable partners","insurance.premiumProtection":"Premium protection","ship.packaging":"Packaging","address.lastName":"Last name","auth.signupSubtitle":"Get access to bicycle residual value data for your business","help.title":"Help","settings.language":"Language","common.success":"Success","hero.trustProtected":"Optional protection","history.statBox":"Secure buycycle box available","ship.pickupAddress":"Pickup address","status.pending":"Pending","error.required":"This field is required","error.somethingWentWrong":"Something went wrong. Please try again.","help.messageLabel":"Message","shipments.previous":"Previous","invoices.noInvoices":"No invoices yet","hero.bookShipment":"Book shipment","ship.marketValue":"Market value","hero.retainedValue":"62.3% value retained after 3 years","auth.createAccount":"Create account","auth.passwordsMustMatch":"Passwords must match","shipments.tryAgain":"Try again","insurance.benefitDamage":"Coverage for transit damage","insurance.benefitFast":"Fast claims processing within 48 hours","ship.step6":"Delivery","ship.deliveryAddress":"Delivery address","error.unauthorized":"You need to be logged in to access this page.","common.edit":"Edit","status.exception":"Exception","confirmation.step1":"We will confirm pickup and arrange optional packaging if selected.","footer.solutions":"Solutions","footer.coverage":"Coverage","hero.statProtection":"Optional","tracking.featureNotifications":"Automatic notifications","ship.fullBike":"Full bike","pricing.perValuation":"€{{cost}} per valuation","errors.somethingWrong":"Something went wrong","settings.preferencesUpdated":"Preferences updated","shipments.searchPlaceholder":"Search tracking number...","status.pickedUp":"Picked up","address.postalCode":"Postal code","help.description":"Find answers and get support","footer.dataMethodology":"Data methodology","hero.requestAccess":"Request API access","auth.promoCodeLabel":"Promo Code (optional)","auth.phoneNumber":"Phone number","settings.saveProfile":"Save profile","settings.frequencyInstant":"Instant","settings.frequencyDaily":"Daily digest","invoices.count":"{{count}} invoice","nav.support":"Support","pricing.domesticDesc":"Same country","pricing.mostPopular":"Most popular","tracking.statusLabel":"Label created","tracking.statusOutForDelivery":"Out for delivery","ship.step5":"Pickup","dashboard.viewDetails":"View details","settings.notifications":"Notifications","auth.nameRequired":"Name is required","hero.statDataPoints":"500K+","settings.savePreferences":"Save preferences","shipments.detailLabel":"Shipment {{id}}","common.save":"Save","tracking.shipmentId":"Shipment","error.invalidPhone":"Please enter a valid phone number","address.city":"City","address.phone":"Phone number","errors.tryAgain":"Try again","hero.sampleValuation":"Sample valuation","auth.emailRequired":"Email is required","auth.accountType":"Account type","auth.accountTypeCommercial":"Commercial","confirmation.authSubtitle":"Sign in to view your order confirmation.","insurance.optional":"Optional","insurance.exampleDesc":"for a €2,500 bike","ship.frameOnly":"Frame only","settings.profile":"Profile","auth.emailPlaceholder":"Enter your email","auth.passwordMinLength":"Password must be at least 8 characters","footer.gdprBadge":"GDPR compliant","nav.apiDocs":"API Docs","auth.passwordRequirements":"At least 8 characters, one uppercase letter, one lowercase letter, and one number","settings.memberSince":"Member since","nav.language":"Language","tracking.statusDelivered":"Delivered","testimonial.quote":"We've shipped over 200 bikes with buycycle this year. The tracking is excellent, and we've never had a damage claim rejected. It's become essential to our operations.","howItWorks.step3Title":"We pick it up","ship.toCountry":"To country","ship.needBox":"I need a bike box","status.inTransit":"In transit","status.outForDelivery":"Out for delivery","auth.welcomeBack":"Welcome back","auth.name":"Name","footer.privacy":"Privacy","confirmation.title":"Order confirmed","confirmation.viewOrderDetails":"View order details","footer.monitoring":"24/7 monitoring","common.continue":"Continue","common.back":"Back","auth.passwordUppercase":"Password must contain an uppercase letter","settings.revokeAllSessions":"Revoke all sessions","common.submit":"Submit","common.loading":"Loading...","common.error":"Error","common.no":"No","nav.protection":"Protection","shipments.description":"Track and manage your shipments","confirmation.description":"Thank you for your order. We will email tracking details as soon as your shipment is on the way.","common.cancel":"Cancel","insurance.benefitLost":"Full reimbursement for lost shipments","settings.description":"Manage your account and preferences","auth.companyName":"Company name","auth.companyNamePlaceholder":"Enter your company name","pricing.domesticInCountry":"Shipping within {{country}}","ship.route":"Route","history.partnerSubtitle":"UPS and vetted regional carriers handle each route.","ship.stepProgress":"Step {{current}}/{{total}}","ship.product":"Product","history.subtitle":"buycycle built its shipping infrastructure by moving over 100,000 bikes across Europe — developing the box, the tracking, and the carrier network along the way. That expertise is now available to everyone.","ship.packages":"Packages","ship.boxCostLabel":"Box cost","terms.lastUpdated":"Last updated: September 2026","ship.includesTracking":"Your shipment includes pickup tracking and delivery updates.","ship.packagingLabel":"Packaging","ship.valueEstimate":"Value estimate ({{noun}})","ship.shippingLabel":"Shipping","ship.boxDeliveryInfo":"If you choose to buy a box, we'll deliver it to you with packing instructions. Prices below include the box and delivery.","ship.wheelsetBoxWarning":"We don't sell wheel boxes. Please provide your own sturdy packaging.","ship.showCalculator":"Not sure which box? Use our calculator","ship.hideCalculator":"Hide box calculator","ship.packageFieldsRequired":"Please complete all required package fields to continue.","ship.estimatedBoxCost":"Estimated box cost","ship.boxes":"boxes","ship.packageDetails":"Package details","ship.packageDetailsDescription":"Choose your box size or provide custom dimensions.","ship.shipTo":"Ship to","ship.includesProtection":"Your shipment includes pickup tracking, delivery updates, and premium protection based on your value estimate.","ship.shipFrom":"Ship from","ship.noProtectionWarning":"Shipping without premium protection","ship.pickupDateTooSoon":"Too soon — your packaging hasn't arrived yet","ship.whereAreYouShipping":"Where are you shipping?","ship.selectOriginAndDestination":"Select your origin and destination.","ship.selectOriginError":"Select an origin country.","ship.pickupLeadTimeBoxNote":"Your buycycle box needs {{days}} working days to arrive before pickup can be scheduled.","ship.selectBothError":"Please choose both an origin and destination to continue.","ship.bike":"bike","ship.bikes":"bikes","ship.wheelsetNoun":"wheelset","ship.wheelsets":"wheelsets","ship.frame":"frame","ship.frames":"frames","ship.item":"item","ship.items":"items","ship.box":"box","ship.selectDestinationError":"Select a destination country.","ship.extraSmallBox":"Extra Small box","ship.smallBox":"Small box","ship.mediumBox":"Medium box","ship.customBox":"Custom box","ship.ownPackaging":"Your own packaging","ship.stepOf":"Step {{current}} of {{total}}","ship.continueToPayment":"Continue to payment","ship.processingPayment":"Processing...","ship.numberOfNoun":"Number of {{noun}}","ship.protectionAgainstDamage":"Protection against major shipping damage","ship.continueWithout":"Continue without","ship.addProtection":"Add protection","ship.authSubtitle":"Create an account or sign in to complete your order.","ship.authBenefitTracking":"Track pickup and delivery","ship.authBenefitInvoices":"Access invoices and support","ship.continueWithoutProtectionTitle":"Continue without protection?","ship.businessName":"Business name","ship.firstName":"First name","ship.lastName":"Last name","ship.countryLabel":"Country","ship.addressLabel":"Address","ship.street":"Street","ship.houseNumber":"Number","ship.streetLine2":"Street address line 2","ship.city":"City","ship.postalCode":"Postal code","ship.authBenefitSave":"Save your shipment details","ship.recipientPhone":"Recipient phone number","ship.emailLabel":"Email","ship.recipientEmail":"Recipient email","ship.clear":"Clear","ship.changeCountryHint":"To change country, go back to Step 1","ship.selectACountry":"Select a country.","ship.required":"Required","ship.productTypeSubtitle":"Pick the item type so we can tailor the packaging.","ship.phoneNumber":"Phone number","ship.streetLine2Placeholder":"Suite, unit, floor (optional)","ship.suggestionsBy":"Suggestions powered by Google","ship.fullBikeDesc":"A complete bicycle","ship.wheelsetDesc":"Wheels only","shipmentDetail.tryAgain":"Try again","shipmentDetail.fullBike":"Full Bike","ship.requiredFieldsError":"Please fill out all required fields before continuing.","ship.selectProductError":"Choose a product type to continue.","ship.frameOnlyDesc":"Frame without wheels or components","shipmentDetail.wheelset":"Wheelset","shipmentDetail.frameOnly":"Frame Only","shipmentDetail.pickupBanner":"Please prepare for your pickup on {{date}}.","shipmentDetail.pickupBannerDesc":"The bike must be securely packed and ready for collection on this day between 9:00 AM and 6:00 PM.","shipmentDetail.labelAvailable":"Label available","shipmentDetail.labelsAvailable":"Labels available","shipmentDetail.downloadLabel":"Download label","shipmentDetail.awaitingCarrierBooking":"Awaiting carrier booking","shipmentDetail.carrierPending":"Carrier pending","shipmentDetail.trackOnCarrier":"Track on carrier site","shipmentDetail.orderConfirmed":"Your order is confirmed.","shipmentDetail.orderConfirmedDesc":"We're preparing your shipment and will book it with a carrier soon. You'll receive an email with tracking details once it's shipped.","shipmentDetail.created":"Created","shipmentDetail.route":"Route","shipmentDetail.pickup":"Pickup","shipmentDetail.delivered":"Delivered","shipmentDetail.estDelivery":"Est. delivery","shipmentDetail.reference":"Reference","shipmentDetail.orderDetails":"Order details","shipmentDetail.productType":"Product type","shipmentDetail.declaredValue":"Declared value","shipmentDetail.boxes":"Boxes","shipmentDetail.order":"Order","shipmentDetail.costBreakdown":"Cost breakdown","shipmentDetail.boxAndDelivery":"Box & delivery","shipmentDetail.shipping":"Shipping","shipmentDetail.premiumProtection":"Premium protection","shipmentDetail.total":"Total","shipmentDetail.origin":"Origin","shipmentDetail.destination":"Destination","shipmentDetail.tracking":"Tracking","shipmentDetail.refresh":"Refresh","shipmentDetail.refreshing":"Refreshing...","shipmentDetail.boxDelivery":"Box delivery","shipmentDetail.customer":"Customer","shipmentDetail.currentStatus":"Current status:","shipmentDetail.noTrackingEvents":"No tracking events yet. Check back soon for updates.","shipmentDetail.trackingNotYetAvailable":"Tracking will be available once your shipment has been picked up by the carrier.","shipmentDetail.refreshFailed":"Failed to refresh tracking","shipmentDetail.labelInstructionsTitle":"Instructions","ship.protectionPerItemNote":"for {{count}} {{noun}}","shipmentDetail.photosRequiredTitle":"Packaging photos required","shipmentDetail.photosRequiredDesc":"Before downloading your labels, please upload photos of how the item was packed. This is required for premium protection shipments.","shipmentDetail.uploadPhotos":"Upload packaging photos","shipmentDetail.photosModalTitle":"What photos do we need?","shipmentDetail.photosStep1Desc":"Take at least 3 photos to document the packaging process:","shipmentDetail.photosStep2Desc":"Take photos of the sealed box from all angles:","shipmentDetail.photosInsuranceTitle":"Important: Sealed box photos are required","shipmentDetail.addPhotos":"Add photos","shipmentDetail.photoTooLarge":"File is too large. Maximum size is 10 MB.","shipmentDetail.photoDelete":"Delete photo","ship.promoPlaceholder":"Promo code","ship.promoApply":"Apply","ship.promoRemove":"Remove","ship.promoDiscount":"Promo discount","ship.promoInvalid":"Invalid or expired promo code","shipmentDetail.addPhoto":"Add photo","shipmentDetail.photoCategory.UNWRAPPED_LEFT":"Unwrapped bike — Left side","shipmentDetail.photoCategoryDesc.UNWRAPPED_LEFT":"Photo of the fully assembled bike from the left (drive side). Make sure the full bike is visible.","shipmentDetail.photoCategory.UNWRAPPED_RIGHT":"Unwrapped bike — Right side","shipmentDetail.photoCategoryDesc.UNWRAPPED_RIGHT":"Photo of the bike from the right (non-drive side). Shows the overall condition before packing.","shipmentDetail.photoCategory.WRAPPED_IN_FRONT_OF_BOX":"Wrapped bike in front of box","shipmentDetail.photoCategoryDesc.WRAPPED_IN_FRONT_OF_BOX":"Photo of the disassembled and wrapped bike placed in front of the open shipping box.","shipmentDetail.photoCategory.WRAPPED_INSIDE_BOX":"Wrapped bike inside the box","shipmentDetail.photoCategoryDesc.WRAPPED_INSIDE_BOX":"Photo of the bike placed inside the box before sealing. Place wheel(s) on the non-drive side.","shipmentDetail.photoCategory.SEALED_BOX_FRONT":"Sealed box — Front","shipmentDetail.photoCategoryDesc.SEALED_BOX_FRONT":"Photo of the fully sealed and taped box from the front. All seams should be taped shut.","shipmentDetail.photoCategory.SEALED_BOX_SIDE":"Sealed box — Side","shipmentDetail.photoCategoryDesc.SEALED_BOX_SIDE":"Photo of the sealed box from the side, showing the box is properly closed and secured.","shipmentDetail.photoCategory.HANDWRITTEN_ORDER_ID":"Order ID on box","shipmentDetail.yourPackagingPhotos":"Your packaging photos","nav.faqs":"FAQs","shipmentDetail.labelAvailableSoon":"Label available soon","shipmentDetail.bikeShipment":"Bike shipment","ship.sellerType":"Seller type","ship.privateSeller":"Private","ship.commercialSeller":"Commercial (B2B)","ship.privateVatHint":"Prices for private sellers include 20% VAT (MwSt)","shipmentDetail.photoCategoryDesc.HANDWRITTEN_ORDER_ID":"Photo showing your order ID clearly written on the outside of the sealed box, with buycycle written above it.","ship.inclMwst":"incl. 20% VAT","ship.vatLine":"thereof VAT (20%)","pricing.commercial":"Commercial (B2B)","pricing.private":"Private","pricing.from":"from","pricing.vatNote":"All prices excl. VAT. Private sellers: prices incl. 20% VAT.","auth.signupRedirectDescription":"To create an account, please register on buycycle.com first. Once registered, you can log in here to use our shipping services.","auth.signupAtBuycycle":"Register on buycycle.com","auth.signupRedirectReturn":"After registering, return to services.buycycle.com to log in.","help.categoryBilling":"Billing","ship.carrierLiabilityTitle":"Standard carrier liability","ship.yourShipmentWeight":"Your shipment weight","ship.declaredValue":"Declared value","ship.cmrSource":"Source:","ship.cmrDisclaimer":"This is an indicative estimate only and should not be relied upon as legal or financial advice. Actual carrier liability may vary depending on the specific terms of carriage, applicable law, and circumstances of loss or damage.","ship.privateFeature2":"No business registration needed","ship.commercialFeature1":"Prices exclude VAT","ship.commercialFeature2":"Volume discounts available","ship.commercialVatNote":"VAT number will be required at checkout","ship.commercialFeature0":"For bike shops","ship.privateFeature0":"For private use","ship.inclVatDynamic":"incl. {{rate}}% VAT","help.categoryGuide":"Guides","footer.help":"Help Center","help.categoryTracking":"Tracking","help.indexDescription":"Answers to common questions about bike shipping, packaging, tracking, and protection. Plus in-depth guides on how bike shipping works.","help.backToHelp":"Back to Help Center","help.ctaBookShipment":"Book a shipment","help.categoryGeneral":"General","nav.help":"Help","help.indexTitle":"Help Center","help.categoryShipping":"Shipping","help.categoryAccount":"Account","shipmentDetail.packingGuide":"How to pack your bike","paymentMethod.title":"Choose how to pay","paymentMethod.subtitle":"Select a payment method to complete your shipment.","paymentMethod.back":"Back to shipment details","paymentMethod.signInRequired":"Sign in to continue","paymentMethod.signIn":"Sign in","paymentMethod.errorTitle":"Couldn't load payment options","paymentMethod.draftNotPayable":"This shipment is no longer in a payable state. Please start a new shipment.","paymentMethod.cardWallets.label":"Card & digital wallets","coverage.benefitNoFees":"No hidden fees or deductibles","paymentMethod.cardWallets.description":"Visa, Mastercard, Apple Pay, Google Pay, Link.","paymentMethod.satispay.label":"Satispay","paymentMethod.satispay.description":"Pay with Satispay from your phone.","paymentMethod.bancontact.label":"Bancontact","paymentMethod.bancontact.description":"Pay with Bancontact from your Belgian bank account.","paymentMethod.ideal.label":"iDEAL","paymentMethod.ideal.description":"Pay with iDEAL from your Dutch bank.","paymentMethod.blik.label":"BLIK","paymentMethod.blik.description":"Pay with BLIK from your Polish bank app.","paymentMethod.eps.label":"EPS","paymentMethod.eps.description":"Pay with EPS from your Austrian bank.","paymentMethod.bankTransfer.label":"Bank transfer (SEPA)","paymentMethod.bankTransfer.description":"Get an IBAN to wire from your bank. Best if your network blocks online payments. Settles in seconds with SEPA Instant.","paymentMethod.bankTransferVatRequired":"A VAT number is required for bank transfer. Please add it on the shipment details step.","paymentMethod.bankTransferEarliestPickup":"With bank transfer, the earliest pickup we can guarantee is {{date}}.","awaiting.title":"Awaiting your bank transfer","awaiting.subtitle":"Use these details to wire from your bank. We'll email you when payment lands.","awaiting.bannerInfo":"SEPA Instant transfers settle in seconds. Standard transfers take up to 2 working days.","awaiting.amount":"Amount","awaiting.iban":"IBAN","awaiting.bic":"BIC","awaiting.reference":"Payment reference","awaiting.referenceWarning":"Use the exact reference above on your wire. Your bank may show a separate field labelled \"reference\", \"causale\", or \"concept\".","awaiting.dueBy":"Pay by","awaiting.copy":"Copy","awaiting.copied":"Copied","awaiting.support":"Need help? Just reply to the confirmation email we sent.","awaiting.signInRequired":"Sign in to view your payment details","awaiting.signIn":"Sign in","awaiting.errorTitle":"Couldn't load payment details","awaiting.notAwaiting":"This order is no longer awaiting payment.","paymentMethod.summary.shipping":"Shipping","paymentMethod.summary.box":"Packaging","paymentMethod.summary.protection":"Premium protection","paymentMethod.summary.discount":"Discount","paymentMethod.summary.total":"Total","paymentMethod.bankTransfer.vatLabel":"VAT number","paymentMethod.bankTransfer.vatPlaceholder":"e.g. DE123456789","paymentMethod.bankTransfer.vatHelper":"Required for invoicing.","paymentMethod.bankTransfer.confirm":"Continue with bank transfer","paymentMethod.bankTransfer.confirming":"Generating IBAN…","paymentMethod.bankTransfer.cancel":"Cancel","ship.privateFeature1":"Prices include VAT","coverage.title":"Protected shipments","coverage.benefitLost":"Full reimbursement for lost shipments","coverage.benefitDamage":"Coverage for transit damage","coverage.premiumProtection":"Premium protection","coverage.optional":"Optional","coverage.cost":"Cost","coverage.costDesc":"of declared bike value","coverage.example":"Example","coverage.exampleDesc":"for a €2,500 bike","shipmentDetail.photosCoverageTitle":"Important: Sealed box photos are required","shipmentDetail.photosCoverageWarning":"These photos are necessary for coverage and to protect you in case of shipping disputes. Without them, claims cannot be processed.","shipmentDetail.boxStatus":"Box status","shipmentDetail.boxTracking":"Box tracking","boxFulfillment.notRequired":"Not Required","boxFulfillment.pending":"Pending","boxFulfillment.ordered":"Ordered","boxFulfillment.shipped":"Box Shipped","boxFulfillment.delivered":"Box Delivered","boxFulfillment.cancelled":"Cancelled","ship.finalDetailsTitle":"Final details","ship.finalDetailsSubtitle":"Share the value and purpose so we can protect your {{noun}}.","ship.coverageAmountPlaceholder":"e.g. 2,500","ship.protectionBenefit2":"Lost shipments & major shipping damage","ship.protectionDisabledHint":"Enter the market value above to enable Premium Protection.","ship.pickupAddressTitle":"Pickup address","ship.pickupAddressSubtitle":"Where should we pick up your shipment?","ship.saveDefaultPickup":"Save as my default pickup address","ship.pickupDateSubtitle":"Choose when our courier should collect your shipment","ship.selectPickupDate":"Select pickup date","ship.dateAvailable":"Available","ship.dateSelected":"Selected","ship.pickupDateRequired":"Please select a pickup date","ship.pickupScheduled":"Pickup scheduled","ship.deliveryAddressTitle":"Delivery address","ship.deliveryAddressSubtitle":"Where should we deliver your shipment?","ship.boxExtraSmall":"Extra Small Bike Box","ship.boxSmall":"Small Bike Box","ship.boxMedium":"Medium Bike Box","ship.boxCustom":"I'll supply my own box","ship.boxCustomDesc":"Enter your box dimensions","ship.standardSize":"Standard shipping size","ship.mostPopular":"Most popular","ship.boxDetails":"Box details","ship.boxIndex":"Box {{index}}","ship.lengthCm":"Length (cm)","ship.protectionCostDesc":"Costs {{rate}}% of declared value + {{fee}}","ship.pickupDateTitle":"Pickup date and time window","ship.widthCm":"Width (cm)","ship.heightCm":"Height (cm)","ship.weightKg":"Weight (kg)","common.required":"Required","ship.applyToAll":"Apply {{boxType}} to all {{count}} boxes","ship.selectState":"Select state","about.originBody3":"In 2026, we opened the service to everyone. Whether you are shipping a bike you sold on another platform, transporting your own bike to a race, moving abroad, or sending a fleet of bikes for a corporate event, you now have access to the same logistics infrastructure that buycycle's marketplace has run on for years.","ship.continueWithoutProtectionDesc":"Your {{noun}} valued at {{currencySymbol}}{{value}} will ship with standard carrier liability only. Premium protection is optional but recommended for high-value items.","ship.doINeedProtectionDesc":"Carrier liability on US routes is capped per shipment by tariff, at {{usCarrierLiabilityPerShipment}}, whatever the bike is actually worth. For most bikes that covers only a small fraction of the value.","ship.carrierLiabilityDesc":"Without premium protection, any compensation is based on weight, not value. For bikes, this is typically much less than the bike is worth.","ship.uncoveredGap":"Difference","nav.returns":"Returns","pricing.usMediumDesc":"Larger bikes and e-bikes","hero.openToAll":"Open to everyone, no sale via buycycle required","routes.whyBuycycle":"Why ship with buycycle","routes.featurePickup":"Door-to-door pickup and delivery","routes.featureTracking":"Real-time tracking for every shipment","routes.featureNoFees":"No hidden fees or surcharges","routes.featurePacking":"Professional packing materials provided","ship.customBoxProtectionConfirm":"I confirm my box is a sturdy, rigid cardboard box suitable for shipping a bicycle (e.g. original bike box or dedicated shipping box).","routes.featureCoverage":"Optional Premium Protection","hero.title":"Ship your bike across the US, picked up from your door","shipmentDetail.bikeName":"Bike name","ship.protectionBenefitUs2":"Standard carrier coverage is limited to $100","coverage.exampleDescUs":"for a $2,500 bike","pricing.usLocal":"Local","pricing.usLocalDesc":"Nearby states","pricing.usRegional":"Regional","pricing.usRegionalDesc":"Mid-distance routes","pricing.usCrossCountry":"Cross-country","pricing.usCrossCountryDesc":"Coast to coast","coverage.subtitleUs":"Optional premium protection up to $6,000","routes.eyebrow":"Ship your bike with buycycle","shipmentDetail.trackBoxDelivery":"Track box delivery","about.timeline2021Label":"buycycle marketplace launches","about.timeline2021Desc":"Founded in Munich, buycycle opens as a marketplace for pre-owned bikes. Every sale requires reliable cross-border shipping.","pricing.featureProtectionUsd":"Optional protection up to $6k","footer.guides":"Shipping guides","history.statMarketplace":"Biggest online bike marketplace","history.marketplaceSubtitle":"buycycle handles shipping as part of every sale — so we know what matters.","tracking.featureLinkDesc":"Get a link from our carrier partners to track your shipment in real-time carrier partners","tracking.linkEmailed":"Your bike is currently in transit","footer.tagline":"Modern bicycle logistics for retailers, teams, and riders. Fast pickup, damage coverage during transit, and tracking that works.","coverage.benefitFast":"Fast claims processing within 5 working days","footer.marketplaceLink":"A standalone shipping service by [buycycle.com](https://buycycle.com) -- Europe's largest cycling marketplace.","coverage.learnMore":"Learn more about coverage","routes.fullyInsured":"Protection optional","cta.subtitle":"Get started in minutes.","howItWorks.stepLabel":"Step","howItWorks.step5Title":"Delivered safely","howItWorks.step5Desc":"Signed handover in 2-5 business days. Optional Premium Protection for high-value bikes.","faq.title":"Frequently Asked Questions","faq.subtitle":"Quick answers to common questions about bike shipping.","faq.sectionShipping":"Shipping","faq.shippingCountriesQ":"What countries do you ship to?","about.timeline2023Label":"Shipping infrastructure scales","faq.deliveryTimeQ":"How long does delivery take?","faq.deliveryTimeA":"Most European shipments arrive within 2-5 business days, depending on the route. Domestic shipments are typically faster (2-3 days), while cross-border routes may take up to 5 days.","faq.needAccountQ":"Do I need a buycycle marketplace account to ship?","faq.needAccountA":"No. buycycle Shipping is open to everyone. You do not need to have bought or sold a bike on the buycycle marketplace. Just create a free shipping account to book and track your shipment.","faq.shipEbikeQ":"Can I ship an e-bike?","about.operateEyebrow":"How we operate","faq.shipEbikeA":"E-bikes with integrated batteries cannot be shipped due to carrier restrictions on lithium-ion batteries in freight transport. If you can remove the battery and ship the frame separately (without the battery), you may be able to ship it as a standard bike. Contact support if you are unsure.","faq.shipMultipleBikesQ":"Can I ship multiple bikes in one order?","faq.shipMultipleBikesA":"Yes. During booking you can add multiple boxes to a single order. Each box is picked up and delivered together on the same route.","faq.missedPickupQ":"What happens if I'm not home for the pickup?","faq.missedPickupA":"If you miss the pickup window, you can reschedule from your dashboard. Most missed pickups can be rebooked for the next working day at no extra charge.","faq.reschedulePickupQ":"Can I reschedule my pickup date?","faq.reschedulePickupA":"Yes. You can reschedule your pickup from your shipment dashboard before the carrier arrives. Rescheduling is free of charge.","faq.shipFrameOnlyQ":"Can I ship just a frame or a wheelset?","faq.shipFrameOnlyA":"Yes. During booking you can select your shipment type: full bike, frame only, or wheelset. Pricing and box recommendations adjust accordingly.","faq.sectionPackaging":"Packaging","faq.boxSizesQ":"What box sizes are available?","common.emailSuggestion":"Did you mean {{suggestion}}?","faq.ownBoxQ":"Can I use my own box?","faq.howToPackQ":"How should I pack my bike?","faq.howToPackA":"Remove the wheels, pedals, and handlebars. Wrap each component individually with foam or bubble wrap. Protect the derailleur and disc brake rotors with extra padding. Place everything snugly in the box so nothing shifts during transit. Fill any gaps with packing material.","faq.maxDimensionsQ":"What are the maximum box dimensions and weight?","faq.orderBoxQ":"Can I order a bike box through buycycle?","faq.orderBoxA":"Yes. You can add a buycycle bike box during checkout and we will deliver it to your pickup address before the scheduled pickup date. You can also purchase boxes standalone from services.buycycle.com.","faq.removeWheelsQ":"Do I need to remove the wheels?","faq.removeWheelsA":"Yes. For safe transport, remove the wheels, pedals, and handlebars (or turn them sideways). This is standard practice for bike shipping and helps the bike fit in the box while reducing the risk of damage.","faq.sectionPricing":"Pricing","about.timeline2023Desc":"Thousands of shipments handled across Europe. Carrier partnerships deepen, claims processes mature, and the logistics team grows.","faq.hiddenFeesQ":"Are there any hidden fees or surcharges?","faq.hiddenFeesA":"No. The price you see at checkout is the price you pay. There are no fuel surcharges, weekend supplements, or hidden fees added later.","faq.vatIncludedQ":"Is VAT included in the price?","faq.vatIncludedA":"For private senders, prices include VAT. For commercial senders, prices are shown ex-VAT, and the applicable VAT is added at checkout based on your country.","faq.commercialRatesQ":"Do commercial customers get different rates?","faq.commercialRatesA":"Yes. Commercial senders (bike shops, businesses) see ex-VAT pricing and get a lower Premium Protection rate. Select 'Commercial' at the start of the booking process.","faq.paymentMethodsQ":"What payment methods do you accept?","faq.paymentMethodsA":"We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and other local payment methods available through our payment provider.","faq.sectionProtection":"Protection & Claims","faq.whatIsProtectionQ":"What is Premium Protection?","faq.whatIsProtectionA":"Premium Protection is an optional add-on that provides coverage beyond standard carrier liability. It covers you for up to the declared value of your bike (maximum EUR 6,000 per shipment) in the event of loss or significant damage during transit. Compensation is determined on a case-by-case basis.","faq.protectionCostQ":"How much does Premium Protection cost?","faq.protectionCostA":"The protection fee is calculated as a percentage of the declared market value of your bike. The exact cost is shown during checkout before you pay. The minimum declared value for protection is EUR 250.","faq.standardLiabilityQ":"What does standard carrier liability cover?","faq.standardLiabilityA":"In Europe, standard carrier liability under the CMR Convention is based on weight (approximately EUR 12 per kg), not value. A typical 20 kg bike gets roughly EUR 240 of coverage regardless of its worth. In the US, standard carrier liability is typically limited to $100 per shipment.","faq.fileClaimQ":"How do I file a claim?","faq.fileClaimA":"Go to your shipment dashboard, select the affected order, and submit a claim with clear photos of the damage. Include as much detail as possible. Claims must be filed through the dashboard, not by email.","faq.claimWindowQ":"How long do I have to file a claim?","faq.claimWindowA":"You have 48 hours from delivery to inspect the bike and file a claim. Always accept the delivery, even if the box looks damaged. Refusing delivery makes it much harder to process a claim.","faq.claimPhotosQ":"What photos do I need for a claim?","faq.claimPhotosA":"Provide clear, high-quality photos of the damage, including the bike still inside the box if possible. This helps our team determine whether the damage occurred during transport.","faq.claimTimelineQ":"How long does it take to review a claim?","faq.claimTimelineA":"We aim to review claims within 5 business days. This may take longer if we need additional information, documentation, or input from the carrier. We will keep you updated throughout.","faq.preShipmentPhotosQ":"Why do I need to upload photos before shipping?","faq.preShipmentPhotosA":"If you select Premium Protection, we require 7 photos documenting the bike's condition before and during packing. These are essential evidence for any claim. They prove the bike's condition before transit and that it was properly packaged. Without them, claims cannot be processed. Your shipping label becomes available only after all photos are uploaded.","faq.sectionTracking":"Tracking","faq.howToTrackQ":"How do I track my shipment?","faq.howToTrackA":"Log in to your dashboard and go to your shipments. You will see live tracking updates at every checkpoint. No separate carrier logins needed.","faq.buyerTrackQ":"Can the buyer also track the shipment?","faq.buyerTrackA":"Yes. The recipient receives tracking updates by email automatically. You can also share your tracking link directly with the buyer.","faq.trackingNotUpdatingQ":"My tracking hasn't updated in a while. Is something wrong?","faq.trackingNotUpdatingA":"Gaps of 24-48 hours between tracking scans are normal, especially during cross-border transfers or weekends. If there are no updates for more than 3 business days, contact support through your dashboard.","faq.sectionAccount":"Account & Billing","faq.downloadInvoiceQ":"How do I download my invoice?","faq.downloadInvoiceA":"Log in to your dashboard and go to the Invoices section. Each paid order has a downloadable invoice.","faq.contactSupportQ":"How do I contact support?","faq.contactSupportA":"You can reach our support team through the Support section in your dashboard, which is the fastest option. You can also reach us at contact.buycycle.com.","faq.changeEmailQ":"Can I change my email address?","faq.changeEmailA":"Contact support through your dashboard to request an email change. For security, we will verify your identity before updating your account.","consent.message":"We use cookies to analyze site usage and improve your experience.","consent.accept":"Accept","consent.decline":"Decline","trust.retailers":"Powered by the world's largest bike marketplace","about.timeline2025Label":"Demand grows beyond the marketplace","ship.customBoxOversizeWarning":"We check your box dimensions before shipping. Please measure carefully. If the actual size exceeds what you enter here, oversize charges from the carrier may be passed on.","trust.whiteGlove":"Standalone bike shipping service","about.timeline2025Desc":"Riders, bike shops, and teams start asking whether they can use buycycle's shipping service without a marketplace transaction.","about.timeline2026Label":"buycycle Shipping launches standalone","about.timeline2026Desc":"After tens of thousands of successful deliveries, buycycle opens its shipping infrastructure to anyone who needs to move a bike.","about.statsEyebrow":"By the numbers","about.statsTitle":"The foundation was already there","about.statsSubtitle":"The standalone service launched with years of real-world data, tested processes, and carrier relationships already in place.","about.stat1Value":"10k+","about.stat1Label":"Shipments completed","about.stat1Desc":"Bikes shipped across Europe and North America before we opened the service to the public.","footer.imprint":"Imprint","ship.boxDeliveryLabel":"Box delivery to your door","ship.free":"Free!","nav.boxes":"Buy Boxes","boxes.heroTitle":"The Bike Box That Carriers Actually Respect","boxes.heroSubtitle":"Already have shipping sorted? Just need the packaging? Order our bike boxes separately and we'll deliver them straight to your door.","boxes.tvCalloutDesc":"Our box looks like a TV box to signal fragility. Carriers see it and instinctively handle it with extra care, cutting transport damage claims by more than 90%.","boxes.tvCalloutTitle":"TV-style packaging. Far less damage in transit.","boxes.boxDesignDesc":"An all-in-one protection kit: sturdy bike box, front and rear axle supports, 2 wheel covers, bubble wrap for frame protection, an accessories box, and step-by-step packing instructions.","boxes.propBoxTitle":"3 Sizes","boxes.propBoxDesc":"From road bikes to e-bikes, there's a fit for every frame","boxes.propDeliveryTitle":"Delivered to Your Door","boxes.propDeliveryDesc":"Order today, start packing in days","boxes.propProtectionTitle":"Built for Bikes","boxes.propProtectionDesc":"Axle supports, wheel covers, bubble wrap, accessories box, and packing instructions included","boxes.selectBoxes":"Select Your Boxes","boxes.selectBoxesDesc":"Choose the box size and quantity you need. Use our calculator if you're unsure which size fits your bike.","boxes.selectQuantity":"Quantity","boxes.customerType":"Customer Type","boxes.deliveryAddress":"Delivery Address","boxes.deliveryAddressDesc":"Where should we deliver the boxes?","boxes.orderSummary":"Order Summary","boxes.boxCost":"Box Cost","boxes.boxShipping":"Box delivery","boxes.discount":"Discount","boxes.vat":"VAT","boxes.total":"Total","boxes.inclVat":"Including VAT","boxes.continueToPayment":"Continue to Payment","boxes.authSubtitle":"Sign in to complete your box order","boxes.authBenefitTracking":"Track your box delivery","boxes.authBenefitInvoices":"Access invoices and order history","boxes.packingCalloutTitle":"Designed by our team","about.stat2Value":"30+","boxes.packingCalloutDesc":"Learnings from tens of thousands of bike shipments","ship.shippingFrom":"Shipping from","boxes.stepSelectBox":"Select Box","boxes.stepDelivery":"Delivery","boxes.yourBox":"Your Box","boxes.estimatedTotal":"Estimated total","calculator.title":"Which box do you need?","calculator.subtitle":"Tell us your bike type and size and we'll recommend the right box.","calculator.bikeType":"Bike type","calculator.selectBikeType":"Select bike type","calculator.size":"Size","calculator.selectSize":"Select size","calculator.selectBikeTypeFirst":"Select bike type first","calculator.selectBikeInfo":"Select your bike type and size for a box recommendation","calculator.boxExtraSmall":"Extra Small Box","calculator.boxSmall":"Small Box","calculator.boxMedium":"Medium Box","calculator.boxCustom":"Custom Box","calculator.customDimensions":"Your own packaging","calculator.free":"Free","calculator.bikeTypeRoad":"Road Bike","calculator.bikeTypeGravel":"Gravel Bike","calculator.bikeTypeMtb":"Mountain Bike","calculator.bikeTypeEbike":"E-Bike","calculator.bikeTypeKids":"Kids Bike","calculator.bikeTypeFolding":"Folding Bike","hero.boxBadgeHeadline":"Reduces transport damage by >80%","hero.boxBadgeDesc":"Our optional 'TV box', specially designed for bikes","ship.itemCountHelper":"Each {{noun}} ships in its own box.","auth.newToBuycycle":"New to buycycle?","auth.signInHeading":"Sign in to your buycycle account","ship.loadingDates":"Loading available dates...","ship.datesUnavailable":"Pickup dates are currently unavailable. Please try again.","ship.pickupDateUnavailable":"This date is not available","ship.retryLoadDates":"Try again","ship.boxLeadTimeNote":"Your buycycle box will arrive on one of the days highlighted in blue, typically within 5 business days, before your scheduled pickup date.","boxes.orderNow":"Order a Box","boxes.sizingTitle":"Choose Your Size","boxes.sizingSubtitle":"Not sure which size fits your bike? Use our box calculator when you order, or check the guide below.","boxes.extraSmallBestFor":"Road bikes, gravel bikes, and smaller frames","boxes.smallBestFor":"Most bikes including mountain bikes and hybrids","boxes.mediumBestFor":"E-bikes, downhill bikes, and larger frames","boxes.whatsIncluded":"What's included with every box","boxes.includesBox":"Sturdy bike-specific cardboard box","boxes.includesAxleSupports":"Front and rear axle supports","boxes.includesWheelCovers":"2 wheel covers","boxes.includesBubbleWrap":"Bubble wrap for frame protection","boxes.includesAccessoriesBox":"Accessories box for small parts","boxes.includesInstructions":"Step-by-step packing instructions","boxes.ctaTitle":"Ready to order?","boxes.ctaSubtitle":"Pick your box size, enter your delivery address, and we'll have it at your door in days.","boxes.ctaShipBike":"Ship a Bike Instead","trust.reviews":"12,000+ five-star reviews","trust.founded":"Founded in 2021","trust.shipments":"100,000+ shipments safely handled","trust.coverage":"Across the EU and US","trust.sectionTitle":"100,000+ safe shipments across the EU and US","ship.boxDeliveryWindow":"Box delivery","ship.girthExceedsMax":"Length + Girth cannot exceed {{max}}cm (current: {{current}}cm)","auth.oauthSignupNote":"This also applies to Google and Apple sign-in. Please create your account on buycycle.com first, then sign in here with the same method.","auth.loginErrorSignupHint":"Don't have an account yet? Register first at","ship.priceFetchError":"Unable to load shipping price.","ship.retryLoadPrice":"Try again","contactModal.trigger":"Having problems? Contact us","contactModal.title":"Contact us","contactModal.description":"Describe your issue and we will get back to you as soon as possible.","contactModal.emailLabel":"Your email","contactModal.emailPlaceholder":"you@example.com","contactModal.messageLabel":"Message","contactModal.messagePlaceholder":"What do you need help with?","contactModal.send":"Send message","contactModal.sending":"Sending...","contactModal.success":"Your message has been sent. We will get back to you soon.","contactModal.error":"Failed to send message. Please try again.","about.stat2Label":"Countries covered","about.stat2Desc":"Cross-border routes with established carrier partnerships and customs handling.","about.stat3Value":"50+","ship.decreaseQuantity":"Decrease quantity","helpFaq.removeProtectionA":"

We strongly advise against it. If you would still like to opt out, open the shipment in your dashboard and click \"Not able to upload the photos?\" next to the photo upload. You confirm the removal, and the protection fee is refunded to your original payment method. Like a cancellation, this is possible until you download your shipping label. If you run into any trouble, contact our support team via our contact form.

","ship.increaseQuantity":"Increase quantity","transitMap.eyebrow":"Live network","transitMap.live":"Live","transitMap.title":"Right now, on the road across Europe","transitMap.subtitle":"Every dot is a bike travelling through the buycycle logistics network, the same network that ships every bike booked here.","ship.widthTooltip":"The shorter side of the base. With the box upright, measure across the face from one side to the other.","ship.heightTooltip":"How tall the box stands. Place it upright and measure from the base to the top.","transitMap.statInTransit":"bikes on the road right now","about.operateTitle":"Not a booking layer. A shipping service.","about.operateSubtitle":"Most bike shipping platforms act as intermediaries and step back once the carrier takes over. We stay involved throughout, because that is the only way to deliver a service that is genuinely reliable.","about.pillar1Title":"Support stays in-house","about.pillar1Body":"Our customer support team works from our Munich office alongside the product, logistics, and operations teams. When something goes wrong, the person helping you understands bike shipping. We do not outsource this.","about.pillar2Title":"Claims handled by mechanics","about.pillar2Body":"Disputes about bike condition are reviewed by experienced mechanics. Each case is assessed individually using evidence from both parties, with the goal of making consistent, fair decisions. Both senders and recipients are treated with equal care.","about.pillar3Title":"We handle the complexity","about.pillar3Body":"Cross-border shipping involves carrier handoffs, customs documentation, access restrictions, and exceptions that most platforms ignore. When a pickup is missed or a delivery stalls, our team steps in directly and keeps you informed.","about.pillar4Title":"Coverage is built in","about.pillar4Body":"Every shipment includes standard coverage. Premium coverage is available at booking. We verify declared values and handle claims directly, so riders do not have to navigate carrier bureaucracy on their own.","about.missionEyebrow":"Our mission","about.missionTitle":"Distance should be irrelevant","about.missionBody1":"Our mission is to make bike shipping as simple and reliable as local handover. Where a bike starts and where it needs to go should not determine how difficult or risky the transaction is.","about.missionBody2":"We build the infrastructure, maintain the carrier relationships, and handle the operational complexity so that riders, shops, and teams can focus on what matters. Whether you are shipping a single road bike or coordinating a fleet for an event, the process should be the same: simple, trackable, and covered.","about.quoteText":"We built the shipping infrastructure to serve the marketplace. When riders started asking to use it directly, it was the clearest signal we could get.","about.quoteAttribution":"Jonas, Product & Engineering, buycycle","about.card1Title":"No purchase required","about.card1Desc":"Ship any bike, from any sale, any time.","about.card2Title":"Open to everyone","about.card2Desc":"Individuals, shops, teams, and events.","about.ctaShip":"Ship a bike","about.ctaContact":"Get in touch","shipmentDetail.photosMissingTitle":"{{count}} of {{total}} photos still needed","shipmentDetail.photosMissingDesc":"Still missing: {{items}}. Upload the remaining photos to download your shipping label.","shipmentDetail.continueUpload":"Continue uploading photos","shipmentDetail.photoDuplicate":"This image is already uploaded for another slot. Please take a new photo.","ship.weightLbs":"Weight (lbs)","ship.lengthIn":"Length (in)","ship.widthIn":"Width (in)","ship.heightIn":"Height (in)","ship.girthExceedsMaxIn":"Length + Girth cannot exceed {{max}}in (current: {{current}}in)","localeBanner.message":"This site is also available in {{language}}.","localeBanner.switch":"Switch to {{language}}","localeBanner.dismiss":"Dismiss","localeBanner.messageUs":"You're on the EU site. Looking for the US site?","localeBanner.switchUs":"Go to US site","promoBanner.message":"Limited time: {{amount}} off your bike shipment.","promoBanner.codeLabel":"Use code","promoBanner.copy":"Copy","promoBanner.copied":"Copied","promoBanner.dismiss":"Dismiss","ship.vatAdded":"VAT ({{rate}}%)","promoBanner.messageFirstOrder":"{{amount}} off your first order.","impersonation.banner":"Viewing as {{email}}","impersonation.readOnly":"Read-only","impersonation.exit":"Exit","impersonation.starting":"Starting read-only customer session...","impersonation.invalidLink":"Invalid or expired impersonation link.","shipmentDetail.viewLabel":"View label","shipmentDetail.loadingLabel":"Loading label...","shipments.pickupTbd":"Not scheduled","shipments.pickupDayLabel":"Filter by pickup day","shipments.sortLabel":"Sort shipments","shipments.sortNewest":"Newest first","shipments.sortPickupAsc":"Pickup date (earliest)","shipments.sortPickupDesc":"Pickup date (latest)","consent.messageV2":"We use cookies to analyze site usage and to measure and personalize advertising. You can accept or decline.","ship.protectionBenefit3":"Most carriers offer little to no bike protection","ship.protectionBenefit4":"We review your claim and pay out if eligible","ship.inclVat":"incl. VAT","ship.protectionBenefitUs3":"We review your claim and pay out if eligible","transitMap.statDelivered":"delivered in the last 7 days","transitMap.pickedUp":"Picked up {{when}}","transitMap.toLabel":"to","transitMap.disclaimer":"Positions are estimates based on typical route times, shown from region to region. Updated every 15 minutes.","awaiting.afterPayment":"Once we receive your payment, your shipment appears in your dashboard, where you can upload packaging photos. There is no need to send us proof of the transfer.","awaiting.alreadyPaid":"Already paid? Bank transfers can take 1 to 2 working days to arrive and be confirmed here.","pendingPayment.sectionTitle":"Awaiting payment","pendingPayment.badge":"Pending payment","pendingPayment.title":"Bank transfer pending","pendingPayment.note":"If you have already paid, bank transfers can take 1 to 2 working days to arrive and be confirmed here. Your shipment appears automatically once we receive payment. There is no need to send proof.","pendingPayment.viewDetails":"View payment details","ship.shippedWith":"Shipped with","ship.carrierOr":"UPS or FedEx","ship.carrierNote":"We'll ship with one of these, depending on your box size.","ship.carrierSingle":"We'll book your bike shipment with {{carrier}} for this route.","ship.carrierDuo":"We'll ship your bike with either {{carrierA}} or {{carrierB}} for this route, depending on the box size.","transitMap.mapAlt":"Map of Europe showing bikes currently in transit","ship.protectionByBuycycle":"A buycycle service that tops up the carrier's standard coverage to your full declared value.","premiumProtectionTerms.flowLinkLabel":"Read the Premium Protection Terms","premiumProtectionTerms.mainTermsLink":"View our full Terms & Conditions","ship.shipmentCost":"Shipment cost","ship.vatBusinessModalTitle":"Are you shipping as a business?","ship.vatBusinessModalBody1":"You are booking as a business. VAT will not be charged on this shipment, but you must enter a valid VAT number on the final step before you can pay.","ship.vatBusinessModalBody2":"If you are not a business, please switch to Private. Private customers are charged VAT and do not need a VAT number.","ship.vatBusinessContinue":"Continue as a business","ship.vatBusinessSwitchToPrivate":"Switch to Private","shipmentDetail.photosWhyTitle":"Why we need these photos","shipmentDetail.photosWhyBody":"You added premium protection to this shipment. These photos record the exact condition of your bike before it ships, so if anything is damaged in transit we can compare them with the delivered bike and resolve it quickly under your coverage.","shipmentDetail.photosIntroSteps":"You'll take 7 photos in 2 quick steps. Here's what we need:","shipmentDetail.photosStartCta":"Start taking photos","shipmentDetail.photosRequiredWhy":"Your shipping label unlocks once you upload photos of your packed bike. They record its condition before it ships, so we can cover you if anything is damaged in transit.","shipmentDetail.photosAlreadyPacked":"Already packed your bike? Tap below to see exactly which photos we need.","shipmentDetail.photosSeeWhatsNeeded":"See what photos we need","shipmentDetail.photosProgress":"{{count}} of {{total}} photos uploaded","shipmentDetail.packagingTipsTitle":"Packaging do's and don'ts","shipmentDetail.packagingTipsIntro":"Good packing is your best protection. Please check these before you pack and photograph your bike.","shipmentDetail.packagingTip1":"Add extra padding between the wheels, frame, and components so they never touch directly. This is the most common cause of damage in transit, so the more padding the better.","shipmentDetail.packagingTip2":"Protect the fork and rear triangle from pressure and compression.","shipmentDetail.packagingTip3":"Avoid bulky or modified boxes, and make sure no parts stick out.","shipmentDetail.packagingTip4":"Do not alter or modify the box.","shipmentDetail.packagingTip5":"If your bike doesn't fit, contact our support instead of changing the packaging.","transitMap.deliveredMonthTitle":"Delivered in the last 30 days","transitMap.totalValue":">100K","transitMap.totalLabel":"shipments made","transitMap.pageTitle":"The live bike shipping map","shipmentDetail.orderConfirmedDescLabel":"We're preparing your shipment. We'll email you when your shipping label is ready to download.","transitMap.pageLede":"Watch the buycycle logistics network at work: every bike currently in transit across Europe, shown at region level and updated every 15 minutes.","shipmentDetail.photoCategory.OWN_BOX_PACKED":"Sealed box, front","shipmentDetail.ownBoxPhotoTitle":"Two photos of your sealed box required","shipmentDetail.ownBoxPhotoCta":"Upload box photo","ship.lengthNearLimitIn":"Please double-check your measurements, you are within the limit but close.","shipmentDetail.ownBoxPhotoDone":"Box photos uploaded","orders.placed":"Placed","ship.girthNearLimit":"Please double-check your measurements, you are within the limit but close.","ship.girthNearLimitIn":"Please double-check your measurements, you are within the limit but close.","ship.weightNearLimit":"Please double-check your measurements, you are within the limit but close.","nav.api":"API","ship.lengthExceedsMax":"Length cannot exceed {{max}}cm (current: {{current}}cm)","ship.lengthExceedsMaxIn":"Length cannot exceed {{max}}in (current: {{current}}in)","ship.weightNearLimitLbs":"Please double-check your measurements, you are within the limit but close.","ship.multiBikeDiscountNote":"Multi-bike discount: −{{percent}}% on shipping. Applies to the shipping price only, not to boxes or Premium Protection.","ship.weightExceedsMax":"Weight cannot exceed {{max}}kg (current: {{current}}kg)","ship.weightExceedsMaxLbs":"Weight cannot exceed {{max}}lb (current: {{current}}lb)","ship.ownBoxAckTitle":"Your box will be measured by {{carrier}}.","transitMap.gateTitle":"This page is password protected","transitMap.gatePassword":"Password","marketplaceBanner.text":"Looking for the buycycle marketplace?","transitMap.gateSubmit":"View the map","transitMap.gateError":"That password is not right. Try again.","ship.agreeTerms":"By continuing, you agree to our","marketplaceBanner.cta":"Visit buycycle.com","ship.ownBoxAckRequired":"I understand and accept these charges if my box is oversized.","ship.measureTipTitle":"How to measure your packed box","ship.measureTipBody":"Measure the packed box at the fullest point of each side and round up to the next whole {{unit}}. The longest side is the length, then the height, then the width.","auth.forgotPassword":"Forgot your password?","shipmentDetail.labelHold.reasonStockImage":"Our automated photo check found that one of your photos does not look like an original photo of your own bike and box: it looks like a stock, catalog or downloaded image. We need real photos of the bike and box you are shipping, taken by you, because they are our record of the condition at handover. Please upload a new photo below.","ship.pickupRestricted":"We're unable to arrange pickup at this postcode. Please use a different pickup address.","ship.weightTooltip":"Total weight of the package including the bike and all packaging materials. Maximum 45kg.","ship.lengthTooltip":"The longest edge of the box. Lay it flat and measure from one end to the other.","ship.withinAllowance":"Your box is within our size and weight allowance.","ship.lengthNearLimit":"Please double-check your measurements, you are within the limit but close.","ship.deliveryRestricted":"We're unable to deliver to this postcode. Please use a different delivery address.","howItWorks.eyebrow":"4 simple steps","orders.oneBike":"1 bike","howItWorks.step1Title":"Book online","howItWorks.step1Desc":"Enter pickup and delivery details, get an instant quote, and book your shipment with world-leading international shipping companies.","howItWorks.step2Title":"Pack your bike","howItWorks.step2Desc":"Use our bike box or your own packaging. We'll provide simple guidelines.","howItWorks.step3Desc":"Your carrier collects from your address at the scheduled time. Print four copies of your shipping label: attach two to the box (one on the front, one on a side), place one inside, and have the courier sign the fourth. No drop-offs.","shipmentDetail.labelHold.reasonUnrelatedImage":"Our automated photo check found that one of your photos does not show a bike or its packaging at all. Every photo needs to show the bike or the box you are actually shipping. Please upload a new photo below.","nav.lockedBusinessRequired":"Business account required","faq.ownBoxA":"Yes. You can use any sturdy cardboard box that fits within the maximum dimensions: 107 in length, 149 in girth (length + 2 x width + 2 x height), and 99 lb maximum weight.","howItWorks.step4Desc":"Signed handover in 2-5 business days. Optional Premium Protection for high-value bikes.","ship.enterAddressManually":"Enter address manually","ship.reasonLabel":"What's the reason for your shipment?","ship.reasonMoving":"Moving","ship.reasonHolidayEvent":"Vacation or event","ship.reasonSalePurchase":"Sale or purchase","ship.reasonOther":"Other","ship.reasonOtherLabel":"Please state your reason","ship.reasonRequired":"Please select a reason","orders.bikeCount":"{{count}} bikes","orders.boxesOnly":"{{count}} boxes","shipmentDetail.labelHold.reasonSetMismatch":"Our automated photo check found that your photos appear to show different bikes or different boxes. All photos must show the same bike and the same box for this shipment. Please check your photos and upload the correct ones below.","shipmentDetail.labelDataNote":"The weight and dimensions printed on the label may differ from what you entered. That is fine, as long as your box stays under {{maxWeight}} kg, with the longest side under {{maxLength}} cm and length + girth under {{maxGirth}} cm. The label may also describe the shipment as an e-bike. That is also fine and does not affect your shipment.","shipmentDetail.labelDataNoteIn":"The weight and dimensions printed on the label may differ from what you entered. That is fine, as long as your box stays under {{maxWeight}} lb, with the longest side under {{maxLength}} in and length + girth under {{maxGirth}} in. The label may also describe the shipment as an e-bike. That is also fine and does not affect your shipment.","faq.labelDifferentQ":"Why does my label show a different weight or dimensions, or say e-bike?","faq.labelDifferentA":"The weight and dimensions printed on the shipping label may not match your actual box, and some labels describe the shipment as an e-bike. Both are normal and have no effect on your shipment or price. What matters is that your box stays under {{maxWeight}} lb, with the longest side under {{maxLength}} in and length + girth under {{maxGirth}} in.","ship.fullCoverageLost":"Coverage up to your declared value for lost shipments","ship.protectionBenefit1":"Covers up to the value you declare, subject to the Premium Protection Terms","ship.protectionBenefitUs1":"Covers up to the value you declare, subject to the Premium Protection Terms","ship.bicycleOnlyCoverage":"Coverage applies to the bicycle only. Accessories, tools, wearables, or other items packed in the box must be declared separately and are otherwise shipped at your own risk.","ship.declineProtectionAckLabel":"I understand that if my shipment is lost or damaged, compensation is limited to approximately {{liability}} based on my shipment weight of {{weight}} kg, regardless of my bike's value.","orders.lineVat":"VAT","orders.reverseCharge":"Reverse charge","ship.confirmAndContinue":"Confirm and continue","transitMap.subtitleLive":"Live from Europe's largest dedicated bicycle logistics network: pickups and deliveries as they happen.","hero.boxImageAlt":"Canyon road bike dismantled and packed with buycycle box components","cta.boxImageAlt":"Sealing a bike box for shipping","shipmentDetail.labelInstruction1":"Print four copies of the shipping label.","shipmentDetail.labelInstruction2":"Securely attach two copies to the outside of the box (one on the front, one on a side) and place a third inside the box.","shipmentDetail.labelInstruction3":"Have the fourth signed by the courier as proof of pickup. This can be requested in case of shipping issues.","ship.customBoxAckGeneral":"I confirm my box is a sturdy, rigid cardboard box designed for shipping a bicycle (e.g. original bike box or a dedicated shipping box) and that I will attach the shipping label securely to prevent loss or damage.","ship.customBoxBuyHint":"Don't have a box? You can buy one in the previous step. It will be delivered before your bike is picked up.","ship.ownBoxAckBody":"Maximum box size: {{maxLength}} cm length, {{maxGirth}} cm girth (length + 2 × width + 2 × height), {{maxWeight}} kg. Oversize charges, up to €318, will be passed on from {{carrier}} to you if your box exceeds these limits. Please measure accurately.","ship.ownBoxAckBodyIn":"Maximum box size: {{maxLength}} in length, {{maxGirth}} in girth (length + 2 × width + 2 × height), {{maxWeight}} lb. Oversize charges, up to $1,875, will be passed on from {{carrier}} to you if your box exceeds these limits. Please measure accurately.","faq.boxSizesA":"For US shipments we offer two pre-sized bike boxes: Small (45 x 12 x 30 in) for most road and gravel bikes, and Medium (59 x 12 x 32 in) for most mountain bikes and larger frames. You can also use your own box.","faq.maxDimensionsA":"Maximum length: 107 in. Maximum girth (length + 2 x width + 2 x height): 149 in. Maximum weight: 99 lb per box.","ship.coverageAmountHelper":"Enter the value of your bike.","ship.coverageRequiredError":"Enter the value of your bike to add Premium Protection.","checkout.title":"Checkout","checkout.businessDetails":"Business details","checkout.vatNumberLabel":"VAT number","checkout.vatNumberPlaceholder":"e.g. DE123456789","checkout.vatRequired":"A valid VAT number is required for B2B shipping.","checkout.paymentMethod":"Payment method","checkout.orderSummary":"Order summary","checkout.packaging":"Packaging","checkout.shipping":"Shipping","checkout.total":"Total","checkout.securityNote":"Payments are processed securely by Stripe. Your card details are never stored on our servers.","checkout.processing":"Processing...","checkout.pay":"Pay {{amount}}","checkout.cancel":"Cancel","checkout.errorGeneric":"An error occurred","checkout.errorUnexpected":"An unexpected error occurred","checkout.paymentFailed":"Payment failed. Please try again.","checkout.signInTitle":"Sign in to continue","checkout.signInSubtitle":"Please sign in to complete your payment.","checkout.signIn":"Sign in","checkout.preparing":"Preparing checkout...","checkout.paymentErrorTitle":"Payment error","checkout.tryAgain":"Try again","checkout.goBack":"Go back","checkout.paymentSuccessTitle":"Payment successful","checkout.redirecting":"Redirecting to confirmation...","checkout.initFailed":"Failed to initialize payment","ship.declaredValueLimitHelper":"Declaring a value does not add protection on its own: without Premium Protection, only the carrier's limited standard coverage applies. Any compensation is capped at the value you declare here, and items you do not declare are not covered.","ship.doINeedProtectionTitle":"You have not chosen premium protection. In case of loss or damage you will only be eligible for a minimal payout.","ship.reasonReturns":"Return","ship.bikeTypeLabel":"What type of bike are you shipping?","ship.bikeTypeRoad":"Road bike","ship.bikeTypeCity":"City / commuter bike","ship.bikeTypeEbike":"E-bike (all types)","transitMap.statDelivered30":"delivered in the last 30 days","ship.bikeTypeMountain":"Mountain bike","ship.bikeTypeGravel":"Gravel bike","ship.bikeTypeOther":"Other","ship.bikeTypeOtherLabel":"Please state the bike type","ship.bikeTypeRequired":"Please select a bike type","ship.holidayTipsTitle":"Shipping your bike for a trip? Read this first.","ship.holidayTipCommercial":"Use a commercial address when possible: a local bike shop or your hotel reception. Make sure someone is there during opening hours to hand over or receive your bike, so nothing gets missed.","ship.holidayTipNameVisible":"Make sure your name is visible at the pickup address. The driver needs the recipient's last name on the door or doorbell. Staying in a holiday apartment? Tape a note to the door with your name and phone number.","ship.holidayTipBuffer":"Build in buffer days. 95% of pickups happen on schedule, but if one is missed, it's rebooked for the next working day. Book your shipment at least 2 business days before you travel, and leave a few spare days around your dates.","ship.holidayTipPresence":"Someone must be present. The shipment has to be handed to the carrier in person, and delivery requires a signature. Bikes can't be left unattended.","shipmentDetail.photoCategory.OWN_BOX_PACKED_SIDE":"Sealed box, side","shipmentDetail.ownBoxPhotoWhy":"Because you're using your own box, please upload two photos of the sealed box: one from the front and one from the side. We use them to check the box is within the size limits and to keep a record of it in case we need to contact the carrier about a delayed or lost shipment.","ship.deliveryTimeLabel":"Delivery time","ship.deliveryTimeValue":"{{min}}–{{max}} business days","ship.deliveryTimeStat":"{{pct}}% of our shipments on this route were delivered within {{days}} business days of pickup.","pricing.workingDays":"Business days","ship.noTravelCaseTitle":"We do not accept travel cases or bike bags","ship.noTravelCaseBody":"Travel cases and soft or hard shell bike bags cannot be shipped: the shipping label can detach from them in transit and the shipment can be lost. If you only have a travel case or bag, please select one of the boxes above.","ship.coverageValuePerBike":"Enter the value of one {{noun}}. Premium Protection is priced and applied per {{noun}}.","transitMap.eventPickup":"Picked up a bike in {{city}}","ship.coverageMaxError":"Maximum coverage amount with Premium Protection is {{currencySymbol}}{{amount}}.","ship.phoneCountryNote":"We recommend a local phone number ({{countryName}}): {{carrier}} doesn't always call international numbers.","helpFaq.sectionGettingStarted":"Getting started & booking","helpFaq.whoCanUseQ":"Can anyone use this shipping service?","helpFaq.whoCanUseA":"

Yes. The service is open to everyone: bike shops, private individuals, teams, and anyone else shipping a bike across Europe or the US. You do not need any buying or selling history on the buycycle marketplace, but you do need a buycycle account to book (see below).

","helpFaq.accountRequiredQ":"Do I need a buycycle marketplace account to ship?","helpFaq.accountRequiredA":"

Yes. If you already have a buycycle account, log in with your existing details. If not, create one first. It only takes a minute. Note that your shipments will not appear in the buycycle app or your marketplace profile. Everything is managed in the separate shipping dashboard.

","helpFaq.countriesQ":"What countries do you ship to?","helpFaq.deliveryTimeQ":"How long does delivery take after pickup?","helpFaq.deliveryTimeA":"

Most shipments arrive within {{deliveryTypicalRange}} working days of pickup, though in rare cases it can take up to {{deliveryMaxDays}} working days. These are estimates based on past shipments on each route. You will see the estimate for your route when making your booking.

","helpFaq.countriesA":"

We ship within the United States, and we run a separate service across most of Europe. The full list of supported routes appears when you start a quote.

We do not ship between the US and Europe in either direction.

Within North America we do not currently ship from or to Alaska, Hawaii, or Canada.

","helpFaq.ebikeQ":"Can I ship an e-bike?","helpFaq.ebikeA":"

Yes. Just mark your shipment as an e-bike in the booking form. Keep the battery attached to the bike at all times: it must not be removed or packed separately in the box. You will receive an e-bike label. Make sure no electronic devices or batteries are loose in the box.

","helpFaq.multipleBikesQ":"Can I ship multiple bikes in one order?","helpFaq.multipleBikesA":"

Yes. One order can cover multiple bikes, up to {{maxBikesPerOrder}} per order. Each bike gets its own shipment, but they are all collected and delivered together on the same route. If the bikes need different pickup or delivery addresses, create separate orders.

","helpFaq.frameWheelsetQ":"Can I ship just a frame or a wheelset?","helpFaq.frameWheelsetA":"

Yes. Select the shipment type (full bike, frame only, or wheelset) at booking, and pricing and box recommendations adjust accordingly.

Note that we only provide packaging material for bikes and framesets. If you ship a wheelset without the matching frame, you will need to arrange packaging yourself.

","helpFaq.roundTripQ":"Can I book a round trip?","helpFaq.carriersQ":"What carriers do you support?","helpFaq.carriersA":"

We pick the carrier automatically, based on origin and destination. US shipments typically travel with UPS or FedEx.

","helpFaq.sectionPackaging":"Packaging & box requirements","common.done":"Done","helpFaq.boxSizesQ":"What box sizes are available, and can I use my own box?","helpFaq.ownBoxLimitsQ":"What are the maximum box dimensions and weight?","helpFaq.ownBoxLimitsA":"

If you use your own box, it must meet these limits:

Maximum length: {{maxLength}}
Maximum girth (length + 2 x width + 2 x height): {{maxGirth}}
Maximum weight: {{maxWeight}}

","helpFaq.howToPackQ":"How should I pack my bike?","helpFaq.howToPackA":"

Remove the wheels and pedals, and if needed the handlebar (or turn it sideways). Wrap the frame, fork, and derailleur individually in foam or bubble wrap, and pad the disc rotors. Pack everything snugly so nothing can shift, and fill any gaps with packing material.

Every buycycle box also includes a QR code that links to a detailed packaging guide. You can read the full guide here: how to pack your bike.

","helpFaq.extraItemsQ":"Can I put other items in the box besides my bike?","helpFaq.extraItemsA":"

Yes. As long as you stay within the {{maxWeight}} weight limit, you can add items such as clothing or a helmet. Make sure they do not make the box bulge, and secure everything so the bike cannot shift or get damaged in transit. Damage caused by added items is not covered, even with Premium Protection, so packing extra items is at your own risk.

Never add electronics to the box, e-bikes included. The e-bike battery is the only electronic item allowed, and only while it is mounted on the bike. Separate batteries, laptops, smartwatches, and other electronics must not be shipped alongside the bike.

","helpFaq.hotelAirbnbQ":"Can I ship to or from a hotel or Airbnb?","helpFaq.travelCaseQ":"Can I ship the bike in my travel case?","helpFaq.travelCaseA":"

No, we require cardboard boxes. There is a very high risk of loss with a travel case, because the label often falls off. Labels do not stick reliably to a hard case surface, and a shipment that loses its label in transit has nothing left to identify it by. Most carriers will not take bike travel cases for that reason, so drivers may also refuse the pickup.

Please order a box from us during booking, or source one elsewhere that meets the size requirements.

","helpFaq.labelWeightQ":"Why does my label show a different weight or dimensions, or say e-bike?","helpFaq.sectionPickup":"Pickup, delivery & labels","helpFaq.multiplePickupsQ":"Can I schedule multiple pickups on the same day?","helpFaq.multiplePickupsA":"

Yes. Just indicate during booking that you are shipping multiple bikes, up to {{maxBikesPerOrder}} at a time. Everything booked together gets the same pickup date automatically. If you need separate pickup dates, please make separate bookings.

Note that one booking can only cover one route. So if five bikes go to one destination and three go to another, please make two bookings, one per route. When destinations differ, two carriers (for example UPS and FedEx) may show up on pickup day.

","helpFaq.missedPickupQ":"What happens if a pickup is missed, by me or by the carrier?","helpFaq.missedPickupA":"

Please stay home for the full time window shown in your dashboard. If you know in advance that you will not be there, contact us beforehand so we can reschedule.

If the pickup is still missed, contact us with a new date and we will book the next attempt free of charge. We need at least {{missedPickupGapDays}} business day between your request and the new pickup date.

If you are traveling soon after, we strongly advise booking your first pickup attempt 2-3 business days before you leave. That leaves room for a reschedule.

","helpFaq.missedDeliveryQ":"I was not home for delivery. What happens now?","helpFaq.missedDeliveryA":"

Not a problem. The carrier will usually try again the next day. You can also arrange delivery yourself through UPS or FedEx customer service. With UPS, for example, open your tracking link and you will find the option to set your delivery preferences there.

","helpFaq.changeDetailsQ":"I need to change my pickup address, delivery address, or pickup date. What do I do?","helpFaq.hotelAirbnbA":"

Yes. For hotels, enter the hotel's name in the company field of the address when you book, and make sure reception knows a pickup or delivery is expected. Carriers usually do not call ahead, so the front desk needs to be informed.

For an Airbnb or holiday apartment, the name you enter in the booking must be clearly visible on the door or doorbell, otherwise the pickup or delivery is likely to be missed. If there is no name on the door, attach a note with the name and, ideally, a phone number, so the carrier knows to ring or call.

","helpFaq.findLabelQ":"Where do I find the label for my shipment?","helpFaq.findLabelA":"

Your label is ready no later than about {{labelLeadHours}} hours before your pickup date, and you can download it from your shipment overview. To unlock it, first upload the photos you took of the bike while packing. We send you an email as soon as the label is available for download.

","helpFaq.avoidIssuesQ":"How can I avoid problems during shipping?","helpFaq.avoidIssuesA":"

Take clear, detailed photos of the bike and the packaging while you pack. Then print the label {{labelCopies}} times: one on the outside front of the box, one on the outside side, one inside the box, and one for the courier to sign at pickup and leave with you.

Keep proof that the bike was collected: the pickup receipt, the signed label, or photos taken at pickup. Ask your recipient to report any damage immediately on delivery.

","helpFaq.sectionPricing":"Pricing & payment","helpFaq.shippingCostQ":"How much does it cost to ship a bike?","helpFaq.hiddenFeesQ":"Are there any hidden fees or surcharges?","helpFaq.shippingCostA":"

It depends on the route. Enter your pickup and delivery location in the booking form and the price appears immediately, before you create an account or enter any payment details.

","helpFaq.hiddenFeesA":"

No, the price at checkout is final. There are no fuel surcharges, weekend supplements, or other add-ons. The one exception is your own box exceeding our measurements, in which case oversize surcharges apply (see the packaging section).

","helpFaq.vatQ":"Do commercial customers get different rates?","helpFaq.vatA":"

Private senders see final prices. Commercial senders (shops and businesses) see net prices and a lower Premium Protection rate, so please select \"Commercial\" at the start of booking.

","helpFaq.paymentMethodsQ":"What payment methods do you accept?","helpFaq.paymentMethodsA":"

We accept major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, bank transfer, and other local payment methods via our payment provider.

With bank transfer, we only process the shipment once the money has arrived. If the transfer takes a few days, we may need to move your pickup date slightly.

","helpFaq.sectionProtection":"Protection & coverage","helpFaq.whatIsProtectionQ":"What is Premium Protection, and what does it cover?","helpFaq.protectionCostQ":"How much does Premium Protection cost?","statements.paymentTerms":"Payment terms","helpFaq.noProtectionQ":"What if I do not purchase Premium Protection? What is covered by default?","helpFaq.noProtectionA":"

Standard carrier liability applies. Under the carrier's terms of carriage it is limited to {{usCarrierLiabilityPerShipment}} per shipment, regardless of your bike's value, and the carrier can reduce or refuse a claim where the bike was not packed properly. If something happens, you claim from buycycle, not from the carrier: we hold the carrier contract, handle the carrier claim, and pay you what the carrier's standard liability provides, up to that limit. We strongly advise opting in to Premium Protection.

","helpFaq.trackShipmentA":"

Log in to your dashboard and open the shipment to follow it live at every checkpoint. No separate carrier login is needed. We also email you the tracking link as soon as your shipment has been picked up.

Tracking scans can take up to {{trackingScanLagHours}} hours to appear, so the bike is often further along than the last checkpoint suggests.

","helpFaq.removeProtectionQ":"I cannot take the required photos. Can I remove the Premium Protection I booked?","helpFaq.trackingNotUpdatingQ":"My tracking has not updated in a while. Is something wrong?","helpFaq.sectionClaims":"Claims & damage","helpFaq.claimsHandlingQ":"How are claims handled in case of damage or loss?","helpFaq.submitClaimQ":"How do I submit a claim?","helpFaq.submitClaimA":"

If the item arrives damaged, photograph both the box and the bike immediately. Then log in to your account and open the contact form to raise a ticket. Send us all the pictures you took and describe the situation in as much detail as possible.

Only the person who made the booking can open a claim. If you are the recipient, please ask the sender to raise it.

We will review your case promptly, tell you if we need any further information, and coordinate with the carrier on your behalf.

","helpFaq.claimWindowQ":"How long do I have to file a claim?","helpFaq.claimWindowA":"

You have {{claimWindowHours}} hours from delivery. Always accept the delivery, even if the box looks damaged, because refusing it makes a claim harder to process. Take pictures right away.

","helpFaq.claimReviewTimeQ":"How long does it take to review a claim?","helpFaq.claimReviewTimeA":"

Usually {{claimReviewDays}} business days. Complex cases can take up to {{claimReviewComplexDays}} days.

","helpFaq.sectionTracking":"Tracking","helpFaq.trackShipmentQ":"How do I track my shipment?","helpFaq.recipientTrackingQ":"Can the recipient also track the shipment?","helpFaq.recipientTrackingA":"

At the moment, all email updates go to the person who made the booking. We are working on detailed communication for both sides. In the meantime, feel free to forward the tracking link to your sender or recipient.

","helpFaq.trackingNotUpdatingA":"

Gaps of 24-48 hours are normal, especially on cross-border routes and over weekends. If there is still no update after {{trackingStallDays}} business days, contact support via the contact form.

","helpFaq.boxTrackingQ":"Where is my box, and where is its tracking link?","helpFaq.sectionAccount":"Account & billing","helpFaq.downloadInvoiceQ":"How do I download an invoice?","helpFaq.downloadInvoiceA":"

Log in to your dashboard, open Invoices, and download the PDF. Invoices are created automatically once your payment is confirmed.

","helpFaq.notificationPreferencesQ":"How do I change my notification preferences?","helpFaq.notificationPreferencesA":"

Go to Settings, then Preferences. You can choose instant, daily, or weekly digest notifications, or turn them off entirely.

","helpFaq.contactSupportQ":"How do I contact support?","helpFaq.contactSupportA":"

The fastest way is our contact form. It covers Shipping as a Service orders only. Please do not contact the support team of our main marketplace about shipments booked here, as your question will take much longer to be processed.

","helpFaq.changeEmailQ":"Can I change my email address?","helpFaq.changeEmailA":"

Yes. Contact support via the contact form. We verify your identity before making the change.

","contact.title":"Contact support","contact.subtitle":"Questions about a Shipping as a Service order? Send us a message and we will get back to you as soon as possible.","contact.scopeBody":"This contact form is only for Shipping as a Service orders booked on services.buycycle.com. We cannot help with buycycle marketplace orders here (bikes bought or sold on buycycle). Please contact the marketplace support team at contact.buycycle.com instead.","contact.faqPrompt":"Our Help Center answers many common questions.","contact.faqLink":"Browse the FAQ","contact.emailLabel":"Email address","contact.emailPlaceholder":"you@example.com","contact.subjectLabel":"Subject","contact.subjectPlaceholder":"What is your question about?","contact.messageLabel":"Message","contact.messagePlaceholder":"Describe your issue or question in detail","contact.send":"Send message","contact.sending":"Sending...","contact.success":"Your message has been sent. We will get back to you as soon as possible.","contact.error":"We could not send your message. Please try again.","helpLink.travelCase":"Why we require cardboard boxes","helpLink.boxSizes":"Which box size fits my bike?","helpLink.ownBoxLimits":"Maximum dimensions and oversize charges","helpLink.howCoverageWorks":"How coverage works","helpLink.missedPickup":"What if a pickup is missed?","helpLink.paymentMethods":"Payment methods and bank transfer","helpLink.labelProcess":"How label printing works","helpLink.whyPhotos":"Why we need packaging photos","helpLink.boxTracking":"Where is my box?","helpLink.trackingGaps":"Is a gap in tracking normal?","helpLink.howToPack":"How should I pack my bike?","helpLink.bankTransfer":"How bank transfer payments work","helpLink.helpCenter":"Visit the Help Center","helpLink.contactSupport":"Contact support","contact.formTitle":"Still need help? Write to us","helpFaq.contactCta":"Question not answered? Contact support","transitMap.eventDelivered":"Delivered a bike in {{city}}","helpFaq.netherlandsHubQ":"Why was my bike delivered to the Netherlands?","coverage.subtitle":"Optional premium protection up to €6,000","helpFaq.netherlandsHubA":"$13","ship.pickupTimeFixed":"Pickup takes place between {{from}} and {{to}}.","auth.signInRequired":"Sign in with your buycycle account to see your dashboard.","shipmentDetail.sealedBoxPhotoWhy":"Please upload two photos of the sealed box: one from the front and one from the side. We use them to confirm the bike is properly packed and to keep a record of it in case we need to contact the carrier about a delayed or lost shipment.","team.saving":"Saving","shipmentDetail.bikeType":"Bike type","ship.pickupTimeTitle":"Pickup time","ship.pickupTimeSubtitle":"Choose the time window when the courier should pick up your shipment","ship.pickupTimeFlexible":"No preference","transitMap.streamTitle":"Live activity","transitMap.disclaimerLive":"Locations shown at city level. Updated every 2 minutes.","transitMap.mapAltLive":"Map of Europe showing recent bike pickups and deliveries","insurance.subtitle":"Optional premium protection up to €6,000","ship.pickupTimeRequired":"Please select a pickup time window","ship.pickupTimeLoading":"Checking available pickup times with the carrier. This can take up to 30 seconds.","shipmentDetail.paddingWarningTitle":"Important","shipmentDetail.paddingWarningBody":"Make sure to put padding between the fork, wheel, and any loose items and the frame. Most transport damage is caused by fork or wheel movement against the frame.","ship.protectionCostDescPerBike":"Costs {{rate}}% of declared value + {{fee}} per {{noun}}","helpFaq.protectionCostA":"

It is a small percentage of the declared value of your item plus a small base fee: {{protectionRatePrivate}}% for private senders and {{protectionRateCommercial}}% for commercial senders, plus {{protectionFlatFee}} per item in both cases. The booking form shows the exact protection cost for your shipment before you pay.

","ship.pickupDateNeedsPostcode":"Enter your postal code above to see available pickup dates","shipmentDetail.labelHold.title":"Your shipping label is on hold","transitMap.disclaimerRegion":"Locations shown at region level. Updated live.","shipmentDetail.labelHold.supportNotified":"Our support team has been notified and is reviewing your case. You will get an email as soon as your label is released.","shipmentDetail.labelHold.reasonTravelCase":"Our automated photo check detected that the bike appears to be packed in a travel case or bike bag. Bikes must be shipped in a rigid cardboard box: travel cases and bike bags are excluded from carriage and would be refused by the courier. If you have repacked the bike into a cardboard box, upload a new photo below.","shipmentDetail.labelHold.reasonOversize":"Our automated photo check estimates that your box exceeds the maximum size our carriers can transport. Please measure the box with a tape measure at its widest points (length + 2 x width + 2 x height), take photos of the measurements, and share them below.","shipmentDetail.labelHold.reasonGeneric":"Our automated photo check found an issue with one of your packaging photos that needs a manual review.","shipmentDetail.labelHold.replacePhoto":"Upload a new photo: {{slot}}","shipmentDetail.labelHold.replaceUploaded":"New photo received. We will re-check it automatically; this usually takes a few minutes.","shipmentDetail.labelHold.formIntro":"Please share any additional information below","shipmentDetail.labelHold.formPlaceholder":"Tell us anything that helps us resolve this, e.g. your box measurements","shipmentDetail.labelHold.attachPhotos":"Attach photos","shipmentDetail.labelHold.attachHint":"Up to 5 images, e.g. photos of your tape measurements","shipmentDetail.labelHold.removePhoto":"Remove","shipmentDetail.labelHold.submit":"Send to support","shipmentDetail.labelHold.submitting":"Sending...","shipmentDetail.labelHold.submitted":"Thank you, your message has been added to your support case. We will get back to you by email.","cancelFlow.statusTitle":"Where your booking stands","shipmentDetail.labelHold.submitError":"Something went wrong. Please try again.","shipmentDetail.labelWarning.title":"Please double-check before pickup","shipmentDetail.labelWarning.oversize":"Your box might be close to the size limit. Please double-check the measurements at the widest points (length + 2 x width + 2 x height); the carrier measures every box and oversize charges apply.","shipmentDetail.labelWarning.padding":"We noticed possible bulging or weak spots on your box. Please check that the bike is well padded, nothing presses against the sides, and add extra tape where needed.","shipmentDetail.labelWarning.labelIssue":"Please make sure the shipping label is attached flat and firmly to the box, and remove or completely cover any old labels or barcodes.","shipmentDetail.labelWarning.generic":"Please double-check your packaging before pickup.","ship.movingTipsTitle":"Moving? Read this before you pick your dates.","ship.movingTipBox":"Ordering a buycycle box? It's delivered separately before your pickup and can occasionally arrive late. Book as early as possible so a delayed box doesn't collide with your moving date.","shipmentDetail.pickupBannerDescWindow":"The bike must be securely packed and ready for collection on this day between {{from}} and {{to}}.","ship.movingTipBuffer":"Build in 3-4 buffer days. Please don't arrange pickup for your last day at the address, or for the day before you leave: if a pickup is missed, it's rebooked for the next working day. Make sure someone can still hand over the bike on the days after your pickup date.","shipmentDetail.orderIdWriteTitle":"Write this on your box","shipmentDetail.orderIdWriteBody":"Before taking the order ID photo, write the following on the outside of your sealed box with a thick marker:","contact.aiAnswerTitle":"This might answer your question","contact.aiHelped":"That answered my question","contact.aiDeflected":"Glad that helped! Your message was not sent to support.","contact.aiSendAnyway":"This did not answer my question, send it to the help team","contact.aiBadge":"AI","transitMap.titleCount":"100,000+ bikes shipped. Right now, on the road across Europe","contact.aiAnswerNote":"This answer was generated by artificial intelligence (AI) from buycycle's help content, without human review. Your message has not been sent to our support team yet.","ship.accountBlocked":"There is an issue with your account, so we can't process this order. Please contact our support team.","ship.carrierCoverageNote":"Basic carrier coverage for loss or damage is included at no extra cost. Keep in mind it's limited: often as little as $100, regardless of your bike's value.","auth.signInRequiredTitle":"Sign in to continue","auth.signInRequiredShipment":"Sign in with your buycycle account to see this shipment, its tracking and its label.","team.cancel":"Cancel","auth.signInRequiredShipments":"Sign in with your buycycle account to see your shipments.","shipmentDetail.labelInstructionsLead":"Print the label yourself and attach it before pickup. The courier never brings one, and a box without a label cannot be collected.","helpFaq.courierLabelQ":"Does the courier bring or print the label?","helpFaq.courierLabelA":"

No. The driver never carries a printer and cannot print or scan a label from your phone. A label emailed to the carrier does not work either. Print the label and attach it to the box before the driver arrives, otherwise there is no pickup.

No printer at home? A copy shop, a neighbor or a local bike shop can print the label for you. If someone else is handing the bike over, forward them the label so they can print and attach it in time.

","shipmentDetail.twoLeg.title":"Your bike is being routed via our warehouse","shipmentDetail.twoLeg.body":"Your bike is going to a buycycle warehouse for further processing and will be sent on to its destination afterwards. The tracking may temporarily show our warehouse in Montfoort (NL). As soon as the onward shipment is on its way, the tracking link here updates automatically.","confirmation.step2":"We will email you as soon as your shipping label is ready to download in your dashboard.","cancelFlow.button":"Cancel order","cancelFlow.manualTooltip":"Because you paid by bank transfer, we cannot refund you automatically. Please contact our support team and we will cancel your order and arrange your refund.","cancelFlow.boxLabel":"Packaging material","cancelFlow.boxNotProcessed":"Not yet dispatched","cancelFlow.boxNotProcessedDesc":"Your packaging material has not been dispatched yet, so there is nothing to deduct.","cancelFlow.statusIntro":"You can cancel any time before the courier collects your bike. What we can refund depends on how far along your booking is. Here is where it stands right now:","cancelFlow.boxProcessed":"Already dispatched","cancelFlow.boxProcessedDesc":"Your packaging material has already been dispatched via our warehouse, so it is unfortunately too late to cancel it and its cost ({{amount}}) cannot be refunded. It is yours to keep and can be used for a future shipment.","cancelFlow.boxOwn":"You are using your own packaging","cancelFlow.boxOwnDesc":"Nothing to deduct here.","cancelFlow.labelLabel":"Shipping label","cancelFlow.labelNotViewed":"Not yet viewed","cancelFlow.wholeOrderNote":"Cancelling applies to your whole order, including all {{count}} bikes in it.","cancelFlow.refundTitle":"Your refund","cancelFlow.labelNotViewedDesc":"You have not opened your label yet, so no cancellation and processing fee applies. Once you view or download it, cancelling costs {{cancellationFee}}.","cancelFlow.youPaid":"You paid","cancelFlow.deductBox":"Packaging material (already dispatched)","cancelFlow.deductFee":"Label cancellation handling fee","cancelFlow.youGetBack":"You get back","cancelFlow.boxDeductionNote":"Your packaging material has already been dispatched via our warehouse, and it is unfortunately too late to cancel it, so its cost cannot be refunded. It is yours to keep, and you can use it for a future shipment.","cancelFlow.fullRefundNote":"Your packaging material has not been dispatched yet, so you receive a full refund.","cancelFlow.termsNote":"Transport bookings with a fixed pickup date are exempt from the EU's 14-day withdrawal right (Art. 16(l), Directive 2011/83/EU), so these contractual cancellation terms apply instead.","cancelFlow.termsLink":"Read the full cancellation terms","cancelFlow.acceptLabel":"I understand that {{deduction}} will be deducted and accept a refund of {{refund}}.","cancelFlow.keepButton":"Keep my order","cancelFlow.confirmButton":"Cancel order and refund {{amount}}","cancelFlow.processing":"Cancelling...","cancelFlow.quoteChanged":"Your booking moved on while you were deciding, so the amounts below have been updated. Please review them again.","cancelFlow.doneTitle":"Your order is cancelled","cancelFlow.doneRefund":"We have issued your refund of {{amount}} to your original payment method. It usually arrives within 5 to 10 business days.","cancelFlow.doneRefundPending":"Your refund of {{amount}} is being processed by our team and will arrive on your original payment method within 5 to 10 business days.","cancelFlow.doneCarrier":"We take care of cancelling the pickup and label with the carrier. There is nothing else you need to do.","cancelFlow.doneKeepBoxes":"Any packaging material you receive is yours to keep, and you can use it for a future shipment.","cancelFlow.doneSorryTitle":"Sorry it did not work out this time","cancelFlow.doneSorryBody":"We would love to see you again. Book your next shipment whenever you are ready, or take a look at buycycle.com, Europe's largest marketplace for bikes and bike components.","cancelFlow.doneBookAgain":"Book a new shipment","cancelFlow.doneMarketplace":"Discover buycycle.com","cancelFlow.error":"We could not cancel your order. Please try again, or contact our support team if it keeps failing.","labelGate.warning":"Important: once you view or download your label, cancelling your order costs a {{cancellationFee}} cancellation and processing fee. After the courier collects your bike, cancellation is no longer possible.","labelToast.title":"Your label for {{reference}} is ready!","labelToast.bodyWithName":"Upload your packaging photos and download your label for printing for the shipment to {{name}}.","labelToast.body":"Upload your packaging photos and download your label for printing.","labelGate.checkbox":"I understand that after viewing my label, cancelling costs a {{cancellationFee}} fee.","labelToast.cta":"Open shipment","orders.title":"Orders","orders.description":"View and manage your orders","orders.detailTitle":"Order Details","orders.status.inProgress":"In progress","orders.status.closed":"Completed","orders.status.cancelled":"Cancelled","orders.status.refunded":"Refunded","orders.status.claimOpened":"Claim opened","orders.recipient":"Recipient","orders.total":"Total","orders.refunded":"Refunded","orders.paid":"Paid","orders.count":"{{count}} orders","orders.placedOn":"Placed on {{date}}","orders.cancelledRefunded":"Cancelled on {{date}}. We refunded {{amount}} to your original payment method.","orders.cancelledRefundPending":"This order is cancelled. Your refund of {{amount}} is being processed by our team.","orders.paymentTitle":"Payment","orders.paidByCard":"Paid by card","orders.paidByBankTransfer":"Paid by bank transfer","orders.lineShipping":"Shipping","orders.lineBoxes":"Packaging material","orders.lineProtection":"Protection","orders.lineDiscount":"Discount","orders.viewInvoice":"View invoice","orders.shipmentsTitle":"Shipments","orders.boxesTitle":"Boxes","orders.boxLine":"Box {{index}}: {{type}}","orders.noOrders":"No orders yet","orders.noOrdersDesc":"Your orders will appear here once you book a shipment.","team.saved":"Saved","orders.notFound":"We could not find this order.","orders.tryAgain":"Try again","protectionRemove.link":"Not able to upload the photos?","protectionRemove.title":"Can't provide the photos?","protectionRemove.why":"We ask for these photos because they document your bike and its packaging before pickup. If anything happens in transit, they are the evidence that makes your premium protection claim work, so protection cannot apply without them.","protectionRemove.offer":"We understand that in some cases you might not be able to provide them. If you would like to continue without protection, we can refund the protection amount and remove the detailed photo requirement.","protectionRemove.stillPhotos":"You will still need to upload two photos of your packed and sealed box before pickup. These are required for every shipment.","protectionRemove.refundLabel":"You will be refunded","protectionRemove.refundNote":"To your original payment method, usually within 5 to 10 business days.","protectionRemove.warning":"Without premium protection, your bike is only covered up to the carrier's basic included amount.","protectionRemove.checkboxCoverage":"I understand that my shipment will only be covered up to the carrier's basic included amount.","protectionRemove.checkboxFinal":"I understand that removing protection is final for this shipment and cannot be undone.","protectionRemove.nameLabel":"Type your full name to confirm","protectionRemove.namePlaceholder":"Your full name","protectionRemove.keep":"Keep protection","protectionRemove.confirm":"Remove protection and refund {{amount}}","protectionRemove.processing":"Removing...","protectionRemove.successTitle":"Protection removed","protectionRemove.successBody":"We have refunded {{amount}} to your original payment method. It usually arrives within 5 to 10 business days.","protectionRemove.successPhotos":"You no longer need to upload the detailed packaging photos. Only the two photos of your sealed box are needed before pickup.","protectionRemove.manualBody":"Because you paid by bank transfer, we cannot refund automatically. Please contact our support team and we will remove the protection and arrange the refund.","protectionRemove.unavailable":"Protection can no longer be removed online. Please contact our support team.","protectionRemove.error":"We could not remove the protection. Please try again, or contact our support team if it keeps failing.","nav.orders":"Orders","transitMap.eventPickupLabel":"Bike picked up","transitMap.eventDeliveredLabel":"Bike delivered","ship.declineProtectionAckLabelPerShipment":"I understand that if my shipment is lost or damaged, compensation is limited to approximately {{liability}} per shipment, regardless of my bike's value.","helpFaq.claimFullValueA":"

No. Without Premium Protection, compensation comes from standard carrier liability, which is typically limited to {{usCarrierLiabilityPerShipment}} per shipment regardless of what the bike is worth.

That is why the booking form asks you to confirm the limit in writing before you continue without protection. Premium Protection is the only way to have the declared value covered, up to {{protectionCap}} per bike, and it has to be added before the bike ships. It cannot be added after something has gone wrong.

","ship.carrierLiabilityDescPerShipment":"Without premium protection, compensation is capped at a flat amount per shipment, not set by your bike's value. For high-value items like bicycles, this typically covers only a fraction of the actual worth.","ship.estimatedCarrierLiabilityPerShipment":"Est. carrier liability (per shipment)","ship.liabilityLegalBasisUs":"Based on the carrier's standard terms of carriage for US domestic shipments, which cap liability per shipment unless a higher value is declared and paid for.","ship.liabilityLegalBasis":"Based on carrier liability limits in international transport law (CMR Convention, Art. 23: 8.33 SDR per kg). Domestic shipments are subject to the equivalent national limit, which may be lower.","ship.smallBoxUnavailable":"Small boxes are expected to be back by the end of September. Until then, please select a medium box.","ship.temporarilyUnavailable":"Temporarily unavailable","calculator.cityBikeNote":"City bikes are harder to take apart, so we recommend a larger box to be safe. Please measure your packed bike to make sure it fits.","calculator.recommendationDisclaimer":"Please note that this is just a recommendation! Especially for larger frames (L and XL) we cannot guarantee that your bike fits our box, please measure appropriately beforehand.","calculator.recommendationDisclaimerLink":"You can find the instructions on how to measure whether your bike fits our box here.","helpFaq.chooseBoxSizeA":"$14","helpFaq.pickupWindowsQ":"Which days and times are possible for a pickup?","helpFaq.whoPacksQ":"Do you pack the bike for me?","helpFaq.whoPacksA":"

No, you pack the bike yourself. If you order packaging material with your booking, we ship it to you before the pickup and send you a guide showing how to pack the bike step by step: how to pack your bike.

Nobody comes to your address to dismantle or pack the bike, and the driver cannot help with packing. The box has to be packed, closed and labeled before the driver arrives.

","helpFaq.pickupWindowsA":"

We can collect Monday to Friday, between {{pickupWindowFrom}} and {{pickupWindowTo}}. Whether we can narrow that window down depends on the carrier and the specific route. You choose the pickup date yourself during checkout, together with a time slot wherever the route offers one. Weekend pickups are not possible.

","helpFaq.montfoortSenderQ":"The sender address on my label is in Montfoort, Netherlands, not mine. Is my label wrong?","helpFaq.montfoortSenderA":"

No, this is intended. On some routes we ship with a UPS partner, and on those labels the sender address is always the partner warehouse in Montfoort, Netherlands. Your actual pickup address is set correctly in our system, and the UPS driver sees it as soon as the label is scanned. Hand the bike over as normal: it will be collected from your address and delivered just fine.

","helpFaq.montfoortDeliveryQ":"The delivery address on my label is in Montfoort, Netherlands, not mine. Is my label wrong?","helpFaq.montfoortDeliveryA":"

No, this is intended. Where the label shows the warehouse in Montfoort, your bike is first delivered to the UPS hub there and then forwarded to your actual delivery address. Tracking in your profile follows the shipment to Montfoort, then updates with a new tracking link once the bike is on its way to its final destination.

This is the same hub described under why a bike is delivered to the Netherlands.

","helpFaq.roundTripA":"

Not yet. We cannot generate both the outbound and the return label within a single booking, so please create two separate bookings: one for the outbound shipment and one for the return shipment.

If you would like one of our bike boxes, request it with the first shipment. You can reuse the same box for the return shipment, so there is no need to order a second one. This only works if the box is still in good, undamaged condition.

","helpFaq.labelWeightA":"

This has no effect on your shipment or your price. The weight printed on the label is a standard default value (usually {{labelDefaultWeight}}) and the dimensions can differ from your package too. Some labels are also generated as an e-bike label even when you are shipping a regular bike. That is completely normal and changes nothing.

Important: if you receive an e-bike label together with a warning PDF but you are shipping a regular bike, do not print or attach the warning PDF. Use the shipping label only. The warning document is only required for actual e-bike shipments.

If you are shipping an e-bike and did not receive an e-bike label, contact support immediately. You need a new label: never ship an e-bike without a declared e-bike label.

","helpFaq.changeDetailsA":"

Please contact our support team via our contact form and we will process your request as soon as possible.

Address changes and pickup-date changes need at least {{orderChangeNoticeDays}} business day of notice before the pickup date. Once the pickup has been dispatched to the carrier we can no longer change it.

","helpFaq.boxTrackingA":"

We email you as soon as your box is in transit to you. It can take {{boxDispatchDays}} working days after payment for the box to leave the warehouse, and a further {{boxTrackingIdDays}} days before the tracking id reaches us and we can send you the tracking link.

If your tracking link is not working, reply to the tracking email and we will check it manually and get back to you. If the box will not arrive in time, we will contact you to schedule a new pickup date for after it has arrived.

","helpFaq.cancellationRefundsA":"$15","helpFaq.whatIsProtectionA":"

Premium Protection is an optional add-on that covers the full declared value of your bike, up to {{protectionCap}} per bike, against loss or significant damage. It costs {{protectionRatePrivate}}% of the declared market value for private senders and {{protectionRateCommercial}}% for commercial senders, plus {{protectionFlatFee}} per bike in both cases. The minimum declared value is {{protectionMin}}. The booking form shows the exact protection cost for your shipment before you pay.

","team.saveError":"We could not save that change.","helpFaq.claimsHandlingA":"$16","helpFaq.boxSizesA":"$17","cancelFlow.changeInsteadNote":"Changing your pickup date or an address? You do not need to cancel for that. Contact us and we will update the booking.","cancelFlow.changeInsteadLink":"Contact support","pendingPayment.pickupDeadline":"We only book the pickup and issue your label once the payment is confirmed. If it does not reach us before your pickup date, the pickup cannot go ahead, even if your pay-by date is later. If your pickup is less than 2 working days away and this order still shows \"Pending payment\", please {{contactSupport}}.","pendingPayment.contactSupport":"contact support","shipmentDetail.photosInsuranceWarning":"These photos are necessary for your coverage and to protect you in case of shipping disputes. Without them, claims cannot be processed.","terms.metadataDescription":"Terms and conditions for B2B shipping services. Read about shipping policies, liability, protection, and customer obligations.","common.importantNote":"Important note:","ship.protectionPhotoRequirement":"You must upload 7 photos of the bike and its packaging box before pickup to be eligible for premium protection. You will be guided through this.","ship.boxEarlyDispatchNote":"Your box is dispatched as soon as possible, so it will arrive before this pickup date. If you won't be around to receive it, try booking your shipment closer to the time, these pickup dates will still be available.","shipmentDetail.reschedulePickup":"Change pickup date","shipmentDetail.rescheduleTitle":"Change your pickup date","shipmentDetail.rescheduleSubtitle":"Pick a new date and time window. We pass the change on to the carrier for you.","shipmentDetail.rescheduleConfirm":"Confirm new date","shipmentDetail.rescheduling":"Saving...","shipmentDetail.rescheduleSuccess":"Done. Your pickup is now scheduled for {{date}}. Please have the bike packed and ready on that day.","shipmentDetail.rescheduleDateUnavailable":"That date or time window is no longer available. Please pick another one.","shipmentDetail.rescheduleError":"We couldn't change the pickup date. Please try again or contact support.","shipmentDetail.rescheduleCarrierTitle":"We couldn't reach the carrier","shipmentDetail.rescheduleCarrierDesc":"Your pickup has not changed. It is still booked for {{date}}. Send us the new date and our team will rebook it for you.","shipmentDetail.rescheduleContactSend":"Send this to support","shipmentDetail.rescheduleContactSending":"Sending...","shipmentDetail.rescheduleContactSent":"Thanks. Support has your request and will confirm the new pickup by email.","shipmentDetail.rescheduleContactError":"We couldn't send that. Please contact us from the help centre.","shipmentDetail.rescheduleSupportOnly":"This pickup can't be changed online. Contact support and we'll rebook it for you.","shipmentDetail.rescheduleTooClose":"Pickup dates can be changed online up to 2 days before the pickup. To move it now, please contact support.","shipmentDetail.missedPickupTitle":"Pickup missed","shipmentDetail.missedPickupDesc":"The carrier couldn't collect your bike. Pick a new pickup date below and keep the bike packed and ready.","shipmentDetail.photoExample":"Example","ship.coverageAmountLabel":"Bike value ({{currency}})","ship.coverageMinError":"Minimum bike value with Premium Protection is {{currencySymbol}}{{amount}}.","ship.estimatedCarrierLiability":"Est. carrier liability (~{{carrierLiabilityPerKg}}/kg)","ship.recipientEmailOptional":"Recipient email (optional)","shipmentDetail.labelDataNoteWheelset":"The weight and dimensions printed on the label may differ from what you entered. That is fine, as long as your packaging stays under {{maxWeight}} kg and within {{maxDims}} cm. The label may also describe the shipment as an e-bike. That is also fine and does not affect your shipment.","shipmentDetail.labelDataNoteWheelsetIn":"The weight and dimensions printed on the label may differ from what you entered. That is fine, as long as your packaging stays under {{maxWeight}} lb and within {{maxDims}} in. The label may also describe the shipment as an e-bike. That is also fine and does not affect your shipment.","ship.wheelsetDimsExceedMax":"Your packaging must fit within {{max}} cm (current: {{current}} cm)","ship.wheelsetDimsExceedMaxIn":"Your packaging must fit within {{max}} in (current: {{current}} in)","ship.wheelsetLimitsNote":"Your packaging must stay within {{maxDims}} cm and weigh no more than {{maxWeight}} kg per wheelset.","ship.wheelsetLimitsNoteIn":"Your packaging must stay within {{maxDims}} in and weigh no more than {{maxWeight}} lb per wheelset.","cancelFlow.labelViewed":"Viewed","cancelFlow.labelViewedDesc":"You have already viewed or downloaded your label, so a cancellation and processing fee of {{amount}} is withheld from your refund.","cancelFlow.feeNote":"You have already viewed or downloaded your shipping label, so a cancellation and processing fee of {{fee}} applies. It covers the carrier booking, creating the label, and handling the cancellation.","shipmentDetail.claim.entry.question":"Something wrong with this delivery?","shipmentDetail.claim.entry.button":"Report a problem","shipmentDetail.claim.entry.lateNote":"Reports are normally reviewed when they are filed within {{hours}} hours of delivery. You can still send this one and we will look at it.","shipmentDetail.claim.dialog.title":"Report a problem","shipmentDetail.claim.dialog.stepOf":"Step {{current}} of {{total}}","shipmentDetail.claim.dialog.step.type":"Problem","shipmentDetail.claim.dialog.step.description":"Details","shipmentDetail.claim.dialog.step.evidence":"Photos","shipmentDetail.claim.dialog.step.damage":"Delivery","shipmentDetail.claim.dialog.step.review":"Review","shipmentDetail.claim.dialog.back":"Back","shipmentDetail.claim.dialog.continue":"Continue","shipmentDetail.claim.dialog.cancel":"Cancel","shipmentDetail.claim.dialog.submit":"Submit report","shipmentDetail.claim.dialog.submitting":"Submitting","shipmentDetail.claim.dialog.uploadingNote":"Uploading your files. Videos can take a moment.","shipmentDetail.claim.dialog.done":"Done","shipmentDetail.claim.type.title":"What went wrong?","shipmentDetail.claim.type.hint":"Pick the closest match. You can add the details in the next step.","shipmentDetail.claim.problemType.DAMAGE":"Damaged on arrival","shipmentDetail.claim.problemType.DAMAGE.hint":"Scratches, dents, bent or broken parts.","shipmentDetail.claim.problemType.NOT_DELIVERED":"Not delivered","shipmentDetail.claim.problemType.NOT_DELIVERED.hint":"The shipment has not arrived, or tracking has stopped.","shipmentDetail.claim.problemType.MISSING_ITEMS":"Items missing","shipmentDetail.claim.problemType.MISSING_ITEMS.hint":"Parts or accessories did not arrive with the shipment.","shipmentDetail.claim.problemType.OTHER":"Something else","shipmentDetail.claim.problemType.OTHER.hint":"Anything else about this delivery.","shipmentDetail.claim.description.title":"Tell us what happened","shipmentDetail.claim.description.hint":"Describe the problem in your own words: when you noticed it, and which parts are affected.","shipmentDetail.claim.description.placeholder":"For example: the box arrived with a tear on the left side and the contents are bent.","shipmentDetail.claim.description.counter":"{{count}} / {{max}}","shipmentDetail.claim.description.minHint":"At least {{min}} characters.","shipmentDetail.claim.description.tooShort":"Please write at least {{min}} characters.","shipmentDetail.claim.description.tooLong":"Please keep this under {{max}} characters.","shipmentDetail.claim.evidence.title":"Photos and video","shipmentDetail.claim.evidence.hint":"Photos are what we and the carrier work from. You can add more later.","shipmentDetail.claim.evidence.optionalForType":"Photos are optional for this kind of problem, but they help us look into it.","shipmentDetail.claim.evidence.damagePhotos.label":"Photos of the damage","shipmentDetail.claim.evidence.damagePhotos.hint":"Close-ups of every damaged part. Up to {{max}} photos.","shipmentDetail.claim.evidence.boxPhotos.label":"Photos of the box","shipmentDetail.claim.evidence.boxPhotos.hint":"The outside of the box, including the shipping label and any dents or tears. Up to {{max}} photos.","shipmentDetail.claim.evidence.video.label":"Video","shipmentDetail.claim.evidence.video.hint":"One clip of up to {{maxMb}} MB (mp4, mov or webm).","shipmentDetail.claim.evidence.required":"Required","shipmentDetail.claim.evidence.optional":"Optional","shipmentDetail.claim.evidence.addPhotos":"Add photos","shipmentDetail.claim.evidence.addVideo":"Add video","shipmentDetail.claim.evidence.remove":"Remove","shipmentDetail.claim.evidence.count":"{{count}} of {{max}}","shipmentDetail.claim.evidence.fileTooLarge":"{{name}} is too large. Files here can be up to {{maxMb}} MB.","shipmentDetail.claim.evidence.fileTypeNotAllowed":"{{name}} is not a file type we can accept.","shipmentDetail.claim.evidence.tooMany":"You can add up to {{max}} files here.","shipmentDetail.claim.evidence.damagePhotoRequired":"Add at least one photo of the damage to continue.","shipmentDetail.claim.evidence.boxPhotoRequired":"Add at least one photo of the box to continue.","shipmentDetail.claim.damage.title":"About the delivery","shipmentDetail.claim.damage.boxCondition.label":"How did the box look when it arrived?","shipmentDetail.claim.boxCondition.INTACT":"Intact","shipmentDetail.claim.boxCondition.INTACT.hint":"No visible dents, tears or holes.","shipmentDetail.claim.boxCondition.DAMAGED":"Damaged","shipmentDetail.claim.boxCondition.DAMAGED.hint":"Dents, tears, holes or crushed corners.","shipmentDetail.claim.boxCondition.UNSURE":"Not sure","shipmentDetail.claim.boxCondition.UNSURE.hint":"You did not see the box, or you cannot tell.","shipmentDetail.claim.damage.deliveryAccepted.label":"Did you accept the delivery?","shipmentDetail.claim.damage.deliveryAccepted.hint":"You signed for it or took it from the driver, even if the box looked damaged.","shipmentDetail.claim.damage.packagingKept.label":"Do you still have the box and packaging?","shipmentDetail.claim.damage.packagingKept.hint":"Please keep both until the report is settled. The carrier may want to inspect them.","shipmentDetail.claim.damage.yes":"Yes","shipmentDetail.claim.damage.no":"No","shipmentDetail.claim.damage.affectedParts.label":"Which parts are affected?","shipmentDetail.claim.damage.affectedParts.hint":"Optional. Select all that apply.","shipmentDetail.claim.damage.incomplete":"Please answer the three questions above to continue.","shipmentDetail.claim.part.FRAME":"Frame","shipmentDetail.claim.part.FORK":"Fork","shipmentDetail.claim.part.HEADSET":"Headset","shipmentDetail.claim.part.WHEEL_FRONT":"Front wheel","shipmentDetail.claim.part.WHEEL_REAR":"Rear wheel","shipmentDetail.claim.part.RIM":"Rim","shipmentDetail.claim.part.SPOKES":"Spokes","shipmentDetail.claim.part.HUB":"Hub","shipmentDetail.claim.part.TYRE":"Tire","shipmentDetail.claim.part.BRAKE_ROTOR":"Brake rotor","shipmentDetail.claim.part.DRIVETRAIN":"Drivetrain","shipmentDetail.claim.part.REAR_DERAILLEUR":"Rear derailleur","shipmentDetail.claim.part.BRAKES":"Brakes","shipmentDetail.claim.part.HANDLEBAR":"Handlebar","shipmentDetail.claim.part.SADDLE":"Saddle","shipmentDetail.claim.part.ELECTRONICS":"Electronics","shipmentDetail.claim.part.PAINT_COSMETIC":"Paint or cosmetic","shipmentDetail.claim.part.OTHER":"Other","shipmentDetail.claim.review.title":"Check and submit","shipmentDetail.claim.review.hint":"Read it through before you send it. You can add photos later, but the description cannot be changed.","shipmentDetail.claim.review.problem":"Problem","shipmentDetail.claim.review.description":"Description","shipmentDetail.claim.review.files":"Files","shipmentDetail.claim.review.photosCount":"{{count}} photos","shipmentDetail.claim.review.onePhoto":"1 photo","shipmentDetail.claim.review.oneVideo":"1 video","shipmentDetail.claim.review.noFiles":"No files attached","shipmentDetail.claim.review.boxCondition":"Box on arrival","shipmentDetail.claim.review.deliveryAccepted":"Delivery accepted","shipmentDetail.claim.review.packagingKept":"Packaging kept","shipmentDetail.claim.review.affectedParts":"Affected parts","shipmentDetail.claim.review.noneSelected":"None selected","shipmentDetail.claim.review.edit":"Edit","shipmentDetail.claim.review.consent":"By submitting you confirm that the information is accurate. We share it with the carrier where that is needed to look into what happened.","shipmentDetail.claim.success.title":"Report submitted","shipmentDetail.claim.success.reference":"We have logged your report as {{reference}}.","shipmentDetail.claim.success.next":"We have emailed you a confirmation, and support will reply by email once they have looked at your report.","shipmentDetail.claim.error.generic":"Something went wrong. Please try again.","shipmentDetail.claim.error.validation":"Please check your entries and try again.","shipmentDetail.claim.error.conflict":"This shipment may already have an open report. Please refresh the page to see it.","shipmentDetail.claim.error.notFound":"We could not find this shipment. Please refresh the page.","shipmentDetail.claim.card.title":"Your report","shipmentDetail.claim.card.reference":"Reference","shipmentDetail.claim.card.submitted":"Submitted","shipmentDetail.claim.card.problem":"Problem","shipmentDetail.claim.card.description":"Your description","shipmentDetail.claim.card.evidence":"Your files","shipmentDetail.claim.card.noEvidence":"No files attached yet.","shipmentDetail.claim.card.video":"Video ({{size}})","shipmentDetail.claim.card.imageAlt":"Photo you uploaded","shipmentDetail.claim.status.SUBMITTED":"Submitted","shipmentDetail.claim.status.UNDER_REVIEW":"Under review","shipmentDetail.claim.status.MORE_INFO_NEEDED":"More information needed","shipmentDetail.claim.status.APPROVED":"Approved","shipmentDetail.claim.status.PAID":"Paid","shipmentDetail.claim.status.DENIED":"Not approved","shipmentDetail.claim.status.WITHDRAWN":"Withdrawn","shipmentDetail.claim.status.CLOSED":"Closed","shipmentDetail.claim.next.SUBMITTED":"Your report is with support, and they will reply by email.","shipmentDetail.claim.next.UNDER_REVIEW":"Support is looking at your report and will email you if anything else is needed.","shipmentDetail.claim.next.MORE_INFO_NEEDED":"Support needs more from you before they can carry on with your report.","shipmentDetail.claim.next.APPROVED":"Your report was approved, and the payment is made within 14 days.","shipmentDetail.claim.next.PAID":"The payment has been made, so there is nothing more for you to do.","shipmentDetail.claim.next.DENIED":"Support reviewed your report and did not approve it, for the reason given below.","shipmentDetail.claim.next.WITHDRAWN":"This report was withdrawn, so reply to the support email if that was not intended.","shipmentDetail.claim.next.CLOSED":"This report is closed, so reply to the support email if you still have questions.","shipmentDetail.claim.moreInfo.title":"Support asked for more information","shipmentDetail.claim.moreInfo.requestedOn":"Requested {{date}}","shipmentDetail.claim.moreInfo.requestedItems":"Requested","shipmentDetail.claim.requested.BOX_PHOTO":"Photo of the box","shipmentDetail.claim.requested.DAMAGE_PHOTO":"Photo of the damage","shipmentDetail.claim.requested.DAMAGE_VIDEO":"Video of the damage","shipmentDetail.claim.requested.REPAIR_QUOTE":"Repair quote from a repair shop","shipmentDetail.claim.requested.INVOICE":"Purchase invoice","shipmentDetail.claim.addEvidence.title":"Add more files","shipmentDetail.claim.addEvidence.hint":"You can upload photos and one video here. Send documents such as a repair quote or an invoice by replying to the support email.","shipmentDetail.claim.addEvidence.open":"Add more files","shipmentDetail.claim.addEvidence.button":"Upload files","shipmentDetail.claim.addEvidence.uploading":"Uploading","shipmentDetail.claim.addEvidence.success":"Files added. Support has been notified.","shipmentDetail.claim.addEvidence.limitReached":"This report already holds the maximum number of files. Reply to the support email if you need to send more.","shipmentDetail.claim.addEvidence.closed":"This report no longer takes new files.","shipmentDetail.claim.decision.title":"Decision","shipmentDetail.claim.decision.decidedOn":"Decided {{date}}","shipmentDetail.claim.decision.approvedAmount":"Approved amount","shipmentDetail.claim.decision.message":"Message from support","nav.business":"Business","shipmentDetail.claim.payout.title":"Payment","shipmentDetail.claim.payout.amount":"Amount","shipmentDetail.claim.payout.method":"How it is paid","shipmentDetail.claim.payout.status":"Status","shipmentDetail.claim.payout.method.REFUND_VIA_STRIPE":"Refund to your original payment method","shipmentDetail.claim.payout.method.BANK_TRANSFER":"Bank transfer","shipmentDetail.claim.payout.status.PENDING":"Being prepared","shipmentDetail.claim.payout.status.AWAITING_BANK_DETAILS":"Waiting for your bank details","shipmentDetail.claim.payout.status.PROCESSING":"In progress","shipmentDetail.claim.payout.status.SUCCEEDED":"Refund issued","shipmentDetail.claim.payout.status.FAILED":"Could not be completed, support will be in touch","shipmentDetail.claim.payout.status.PAID":"Paid","shipmentDetail.claim.payout.paidOn":"Paid {{date}}","shipmentDetail.claim.payout.refundNote":"Refunds usually appear on your statement within 5 to 10 business days, depending on your bank.","shipmentDetail.claim.payout.bankDetailsReceived":"Bank details received {{date}}. Finance makes the transfer within 14 days of approval.","shipmentDetail.claim.bank.title":"Enter your bank details","shipmentDetail.claim.bank.intro":"This payment is made by bank transfer. Enter the account it should go to.","shipmentDetail.claim.bank.accountHolder":"Account holder","shipmentDetail.claim.bank.accountHolderPlaceholder":"Name as it appears on the account","shipmentDetail.claim.bank.iban":"IBAN","shipmentDetail.claim.bank.ibanPlaceholder":"DE89 3704 0044 0532 0130 00","shipmentDetail.claim.bank.bic":"BIC","shipmentDetail.claim.bank.bicOptional":"Optional","shipmentDetail.claim.bank.bicPlaceholder":"COBADEFFXXX","shipmentDetail.claim.bank.consent":"These details go to buycycle finance for this payment only.","shipmentDetail.claim.bank.submit":"Send bank details","shipmentDetail.claim.bank.submitting":"Sending","shipmentDetail.claim.bank.holderInvalid":"Please enter the name of the account holder.","shipmentDetail.claim.bank.ibanInvalid":"This IBAN does not look right. Please check it.","shipmentDetail.claim.bank.bicInvalid":"This BIC does not look right. Please check it, or leave the field empty.","shipmentDetail.claim.bank.error":"We could not save your bank details. Please try again.","shipmentDetail.claim.bank.notAwaiting":"This payment is no longer waiting for bank details. Please refresh the page.","shipmentDetail.claim.bank.success":"Thank you. Your bank details have been sent to finance.","shipmentDetail.claim.product.DEFAULT":"item","shipmentDetail.claim.product.FULL_BIKE":"bike","shipmentDetail.claim.product.WHEELSET":"wheelset","shipmentDetail.claim.product.FRAME_ONLY":"frameset","shipmentDetail.claim.problemType.NOT_DELIVERED.hint.FULL_BIKE":"The bike has not arrived, or tracking has stopped.","shipmentDetail.claim.problemType.MISSING_ITEMS.hint.FULL_BIKE":"Parts or accessories did not arrive with the bike.","shipmentDetail.claim.description.placeholder.FULL_BIKE":"For example: the box arrived with a tear on the left side and the rear derailleur is bent.","shipmentDetail.claim.requested.REPAIR_QUOTE.FULL_BIKE":"Repair quote from a bike shop","ship.multiBikeDiscountApplied":"Multi-bike discount applied: −{{percent}}% on shipping","ship.applyFromFirstBox":"Set up box 1, then apply it to the others:","ship.applyDimensionsToAll":"Apply box 1 dimensions to all {{count}} boxes","shipmentDetail.photosClaimWarningTitle":"Upload every photo exactly as described","shipmentDetail.photosClaimWarning":"Failing to upload all of the required photos exactly as described can lead to your claim being declined. Please make sure you do this properly: each photo must show what its slot asks for.","shipmentDetail.labelHold.reasonInsideBoxMissing":"Our automated photo check found that the photo in the slot for the wrapped bike inside the box does not show your bike packed inside the open box. This photo is the only record of how the bike was packed, and without it a damage claim cannot be assessed. Please upload a photo of the wrapped bike inside the open box, taken before sealing, below.","shipmentDetail.rescheduleRequested":"Thanks. Our team has your request for {{date}} and will confirm the new pickup by email. Until then your pickup stays booked for {{current}}.","shipmentDetail.rescheduleSameSlot":"This is the pickup you already have booked. Choose a different date or time to change it.","ship.pickupTimeCarrierNote":"Time windows depend on the carrier. Hourly windows are not available on every route.","ship.pickupTimeCarrierNoteNamed":"Time windows depend on {{carrier}}. Hourly windows are not available on every route.","nav.lockedPending":"Application pending","nav.lockedRejected":"Application not approved","nav.comingSoon":"Coming soon","business.blocked.limit":"New orders are paused. You have used {{used}} of your {{limit}} monthly limit.","business.blocked.outstanding":"New orders are paused. {{outstanding}} is unpaid and your limit for unpaid invoices is {{limit}}.","business.blocked.overdue":"New orders are paused because an invoice is overdue. They start again once it is paid.","business.usageLabel":"{{used}} of {{limit}}","business.usageNearLimit":"You are close to your monthly limit. Contact us to raise it.","business.monthlyLimit":"Monthly limit","business.spentThisMonth":"Spent this month","business.outstanding":"Unpaid","business.paymentTerms":"Payment terms","business.paymentTermsValue":"{{days}} days","business.title":"Business account","business.description":"Your monthly limit, payment terms and what you have used","business.applyTitle":"Apply for a business account","business.applyDescription":"Tell us about your company so we can set the account up","business.apply":"Apply","business.applyAgain":"Apply again","business.viewAccount":"View business account","business.reviewNote":"Note from our team","business.yourRole":"Your role","business.role.OWNER":"Owner","business.role.MEMBER":"Member","business.status.ACTIVE":"Active","business.status.PENDING_APPROVAL":"In review","business.status.REJECTED":"Not approved","business.status.SUSPENDED":"On hold","business.status.ONBOARDING":"Setting up","business.pending":"Your business account application is being reviewed.","business.rejected":"Your business account application was not approved.","business.suspended":"Your business account is on hold. Shipments already booked go ahead as normal.","business.private.title":"Business accounts","business.private.body":"A business account is for companies that ship regularly. You can keep booking single shipments and paying by card at any time.","business.eligible.title":"Ship now, pay monthly","business.eligible.body":"Apply for a business account and we invoice your shipments once a month instead of charging a card every time.","business.eligible.benefit1":"One invoice a month for every shipment","business.eligible.benefit2":"Your team books from the same account","business.eligible.benefit3":"Send bikes to your customers and take them back","business.eligible.benefit4":"A monthly limit we agree with you","business.pending.title":"Application under review","business.pending.body":"We email you as soon as we have decided.","business.rejected.title":"Application not approved","business.rejected.body":"Paying by card works as usual. Contact us if you think this is wrong.","business.suspended.title":"Account on hold","business.suspended.body":"New orders are paused. Shipments already booked continue as normal. Contact our support team and we will sort it out.","business.onboarding.title":"Finish setting up your business account","business.onboarding.body":"Only the account owner can complete the setup. Until then nothing can be booked on the account.","business.onboarding.continue":"Continue setup","business.onboardingBanner":"Finish setting up your business account.","business.error.alreadyMember":"This account already belongs to a business account.","business.error.disabled":"Business accounts are not available yet.","business.error.generic":"We could not send the application. Please try again.","business.error.hubIncomplete":"The hub address needs a contact name, phone number and email so a courier can collect there.","business.form.companySection":"Company","business.form.companyName":"Company name","business.form.legalName":"Legal name","business.form.billingEmail":"Billing email","business.form.vatNumber":"VAT number","business.form.vatHint":"Your VAT number decides how VAT appears on the invoice, so add it if you have one.","business.form.volume":"Shipments per month","business.form.volumePlaceholder":"Choose a range","business.volume.under20":"Fewer than 20","business.volume.20to50":"20 to 50","business.volume.50to200":"50 to 200","business.volume.over200":"More than 200","business.form.contactName":"Contact name","business.form.contactPhone":"Contact phone","business.form.companyAddress":"Company address","business.form.companyAddressHint":"The address that goes on the invoice.","business.form.hubAddress":"Hub address","business.form.hubAddressHint":"Where returns come back to. A courier collects and delivers here, so we need a contact name, phone number and email.","business.form.hubSameAsCompany":"Same as company address","business.form.note":"Anything else we should know","business.form.notePlaceholder":"Tell us what you ship and where.","business.form.submit":"Send application","business.form.submitting":"Sending...","settings.businessAccount":"Business account","settings.businessAccountEligible":"You can apply for a business account and pay monthly instead of by card.","settings.businessAccountLink":"Open business account","ship.billedTo":"Billed to {{org}}, on the monthly invoice","ship.postPaidNote":"Nothing is charged now. This shipment goes on your business account's monthly invoice.","ship.confirmBillToOrganisation":"Confirm and bill to {{org}}","ship.customerReference":"Your reference","ship.customerReferenceHint":"Your own reference for this shipment. It appears on the monthly invoice.","ship.lockedToBusinessAccount":"Billed to {{org}}, so this is booked as a business shipment.","ship.orgError.limit":"This shipment would take your business account past its monthly limit. You have used {{used}} of {{limit}}.","ship.orgError.outstanding":"Your business account has {{used}} unpaid, and your limit for unpaid invoices is {{limit}}. New orders start again once an invoice is paid.","ship.orgError.overdue":"An invoice on your business account is past its due date. New orders start again once it is paid.","ship.orgError.suspended":"Your business account is on hold, so this cannot be billed to it. Please contact our support team.","ship.orgError.currency":"Business accounts are invoiced in euros, so this shipment cannot go on the account. You can pay by card instead.","ship.orgError.quoteExpired":"This price has expired. Please refresh it and confirm again.","ship.orgError.disabled":"Billing to a business account is not available yet.","confirmation.descriptionOrg":"Thank you. Nothing was charged: this shipment goes on your business account's monthly invoice.","confirmation.step1Org":"The shipment appears on your business account's next monthly invoice.","confirmation.viewOrders":"View orders","common.optional":"optional","nav.statements":"Invoices","nav.team":"Team","statements.title":"Invoices","statements.description":"Your monthly invoices, and what is on each one","statements.detailTitle":"Invoice","statements.empty":"No invoices yet","statements.emptyBody":"Your first invoice arrives at the start of the month after your first shipment on the account.","statements.loadError":"We could not load your invoices.","statements.tryAgain":"Try again","statements.previous":"Previous","statements.next":"Next","statements.count":"{{count}} invoice","statements.countPlural":"{{count}} invoices","statements.orderCount":"{{count}} order","statements.orderCountPlural":"{{count}} orders","statements.viewDetail":"View invoice","statements.due":"Due {{date}}","statements.dueLabel":"Due","statements.issued":"Issued","statements.paid":"Paid","statements.invoiceNumber":"Invoice {{number}}","statements.invoiceNumberLabel":"Invoice number","statements.openInvoice":"Open invoice","statements.downloadPdf":"Download PDF","statements.nothingDue":"Nothing was due this month, so no invoice was raised.","statements.status.DRAFT":"Being prepared","statements.status.ISSUED":"Open","statements.status.PAID":"Paid","statements.status.PAYMENT_FAILED":"Payment failed","statements.status.VOID":"Cancelled","statements.lines.heading":"What is on it","statements.lines.none":"Nothing on this invoice.","statements.lines.order":"Order","statements.lines.description":"Description","statements.lines.type":"Type","statements.lines.vatRate":"VAT","statements.lines.net":"Net","statements.lines.charge":"Charge","statements.lines.credit":"Credit","statements.lines.reverseCharge":"Reverse charge","statements.lines.noVat":"No VAT","statements.totals.net":"Net","statements.totals.vat":"VAT","statements.totals.total":"Total","team.title":"Team","team.description":"Your team, account details and settings","team.loadError":"We could not load your business account.","team.tryAgain":"Try again","team.edit":"Edit","team.save":"Save","team.onlyOwner":"Only an owner can change this.","team.details.heading":"Account details","team.details.name":"Account name","team.details.billingEmail":"Billing email","team.details.billingEmailHint":"Every monthly invoice goes to this address.","team.members.heading":"Members","team.members.hint":"Everyone here can book shipments that are billed to the account.","team.members.you":"(you)","team.members.added":"Added {{date}}","team.members.remove":"Remove","team.members.leave":"Leave account","team.members.removing":"Removing","team.members.confirmRemove":"Remove","team.members.removeConfirmTitle":"Remove this member?","team.members.removeConfirmBody":"{{name}} loses access to every order on the account, including the ones they booked. Their personal orders stay with them.","team.members.lastOwner":"This is the account's only owner. Add a second owner before removing this one.","team.members.removeError":"We could not remove them. Try again.","team.role.OWNER":"Owner","team.role.MEMBER":"Member","team.addMember.heading":"Add someone","team.addMember.hint":"They need a buycycle Shipping account already. Adding them lets them book shipments billed to the account.","team.addMember.emailLabel":"Email address","team.addMember.button":"Add","team.addMember.adding":"Adding","team.addMember.added":"{{name}} is now on the account.","team.addMember.notFound":"No login with that email yet. Ask them to sign up, then add them.","team.addMember.alreadyMember":"That person is already on this account.","reports.table.vat":"VAT","team.addMember.error":"We could not add them. Try again.","team.hub.heading":"Return hub","team.hub.hint":"Where returns come back to. A courier collects from this address, so it needs a contact name, phone number and email.","team.hub.edit":"Edit","team.hub.save":"Save hub","team.hub.incomplete":"The hub needs a full pickup address: street, house number, postcode, city, country, contact name, phone number and email.","lakaOffer.badge":"Partner offer","lakaOffer.partner":"In partnership with Laka","lakaOffer.title":"Try Laka bike cover free for {{days}} days, with no commitment","lakaOffer.body":"Theft and crash damage cover for your bike, provided by our partner Laka. Set it up in a few minutes and your first {{days}} days are free.","returns.tryAgain":"Try again","lakaOffer.price":"From {{price}} per month after the trial.","lakaOffer.cta":"Start free trial","lakaOffer.ctaLoading":"Preparing your quote...","lakaOffer.consent":"By continuing, you agree that we share your name, email address, phone number and delivery address with Laka to prepare your quote.","lakaOffer.terms":"Laka provides this cover, not buycycle. Laka's terms apply.","lakaOffer.error":"Laka could not be reached. Please try again in a moment.","lakaOffer.point1":"Theft cover at home and on the go, for e-bikes and accessories too","lakaOffer.point2":"Crash damage and vandalism, race cover included: repair or a brand-new replacement, with no excess to pay","lakaOffer.point3":"Your monthly cost follows the community's claims and never exceeds {{cap}}","lakaOffer.point4":"Pause or cancel any time, no annual contract","lakaOffer.point5":"Claims handled by bike experts, usually within one working day","lakaOffer.priceLabelSingle":"Indicative price for your {{value}} {{bikeType}}","lakaOffer.priceLabelMulti":"Indicative price for your {{count}} bikes, {{value}} in total","lakaOffer.priceAmount":"from {{price}} per month","lakaOffer.priceNote":"Based on the value you declared. Laka confirms the exact price when you sign up, and your first {{days}} days are free.","lakaOffer.bikeGeneric":"bike","lakaOffer.emailNote":"Laka will also email you a link to your quote, so you can finish signing up later.","nav.deliveries":"Deliveries","returns.title":"Returns","returns.description":"Bikes coming back from your customers","returns.detailTitle":"Return","returns.loadError":"We could not load your returns.","returns.notFound":"This return no longer exists.","returns.empty":"No returns yet","returns.emptyBody":"Create a return and we book the pickup, plus a box if the customer needs one.","returns.count":"{{count}} return","returns.countPlural":"{{count}} returns","returns.filter.all":"All returns","returns.filter.statusLabel":"Status","returns.filter.searchLabel":"Search","returns.filter.searchPlaceholder":"Reference, name or email","returns.copyLink":"Copy the link","returns.status.AWAITING_CUSTOMER":"Waiting for customer","returns.status.READY":"Not booked yet","returns.status.CONFIRMED":"Booked","returns.status.CANCELLED":"Cancelled","returns.status.EXPIRED":"Expired","returns.shipmentStatus.booked":"Booked","returns.shipmentStatus.readyToShip":"Label ready","returns.shipmentStatus.inTransit":"In transit","returns.shipmentStatus.delivered":"Back with you","returns.shipmentStatus.cancelled":"Shipment cancelled","returns.shipmentStatus.missedPickup":"Pickup missed","returns.shipmentStatus.delayed":"Delayed","returns.product.fullBike":"Full bike","returns.product.wheelset":"Wheelset","returns.product.frameOnly":"Frame only","returns.box.extra-small":"Extra small box","returns.box.small":"Small box","returns.box.medium":"Medium box","returns.reason.not_as_described":"Not as described","returns.reason.damaged":"Arrived damaged","returns.reason.wrong_size":"Wrong size","returns.reason.changed_mind":"Changed their mind","returns.reason.warranty":"Warranty case","returns.reason.other":"Something else","returns.language.en-eu":"English","returns.language.en-us":"English (US)","returns.language.de":"Deutsch","returns.language.fr":"Français","returns.language.es":"Español","returns.language.it":"Italiano","returns.language.nl":"Nederlands","returns.language.da":"Dansk","returns.card.country":"From","returns.card.pickup":"Pickup","returns.card.order":"Order","returns.card.created":"Raised","returns.card.reference":"Your reference: {{reference}}","returns.card.blocked":"Not booked yet: {{reason}}","returns.card.deadlineDays":"The customer has {{days}} days left to answer.","returns.card.deadlineOneDay":"The customer has one day left to answer.","returns.detail.raisedOn":"Created on {{date}}","returns.detail.blockedTitle":"This return is not booked yet","team.logo.saved":"Logo saved","returns.detail.customer":"Customer","returns.detail.name":"Name","returns.detail.email":"Email","returns.detail.phone":"Phone","returns.detail.language":"Language","returns.detail.pickupAddress":"Pickup address","returns.detail.addressPending":"The customer has not given an address yet.","returns.detail.shipment":"Shipment","returns.detail.product":"Product","returns.detail.boxes":"Boxes","returns.detail.value":"Declared value","returns.detail.protection":"Premium Protection","returns.detail.pickupDate":"Pickup date","returns.detail.pickupWindow":"Time window","returns.detail.returnTo":"Return to","returns.detail.reason":"Reason","returns.detail.order":"Order","returns.detail.orderNumber":"Order number","returns.detail.orderTotal":"Total","returns.detail.tracking":"Tracking","returns.detail.trackingPending":"Not yet","returns.detail.trackShipment":"Track the bike","returns.detail.progress":"Progress","returns.timeline.created":"Return created","returns.timeline.linkSent":"Link emailed to the customer","returns.timeline.detailsReceived":"Customer gave their details","returns.timeline.confirmed":"Booked, on your monthly invoice","returns.timeline.collected":"Bike picked up","returns.timeline.delivered":"Bike back with you","returns.actions.confirm":"Book this return","returns.actions.retryConfirm":"Try booking again","returns.actions.resend":"Send a new link","returns.actions.cancel":"Cancel return","returns.actions.viewOrder":"View the order","returns.actions.resent":"We emailed a new link to {{email}}.","returns.resend.title":"Send a new link","returns.resend.body":"We will email {{email}} a new link to fill in their details.","returns.resend.invalidates":"The old link stops working, and the customer gets another 14 days to answer.","returns.resend.confirm":"Send the link","returns.cancelDialog.title":"Cancel this return?","returns.cancelDialog.body":"{{reference}} is called off and the customer's link stops working. Nothing is charged.","returns.cancelDialog.keep":"Keep the return","returns.cancelDialog.confirm":"Cancel the return","returns.cost.title":"What this costs","returns.cost.shipping":"Shipping","returns.cost.box":"Box","returns.cost.protection":"Premium Protection","returns.cost.total":"Total","returns.cost.estimate":"An indication. The final price is worked out from the customer's address and goes on your monthly invoice.","returns.cost.unavailable":"We cannot price this route yet. Contact us before you create this return.","returns.error.duplicate":"A return with that reference already exists on your account.","returns.error.notEditable":"This return can no longer be changed.","returns.error.disabled":"Returns are not switched on for your account yet.","returns.error.territory":"We cannot pick up from that postcode. Ask the customer for another address.","returns.error.deadlinePassed":"The deadline for this return has passed. Send the customer a new link.","returns.create.cta":"Create return","returns.create.title":"New return","returns.create.description":"Book the return yourself, or email the customer a link to fill in","returns.create.step.mode":"How","returns.create.step.customer":"Customer","returns.create.step.bike":"Bike","returns.create.step.pickup":"Pickup","returns.create.step.review":"Review","returns.create.existing":"A return already exists for this delivery: {{reference}}.","returns.create.submitBook":"Book the return","returns.create.submitInvite":"Email the customer","returns.create.mode.title":"How do you want to do this?","returns.create.mode.hint":"Either way, we book the pickup. The customer packs the bike and prints the label.","returns.create.mode.completeNow":"Enter everything now","returns.create.mode.completeNowHint":"You have the customer's address and know when a courier can come.","returns.create.mode.sendLink":"Ask the customer by email","returns.create.mode.sendLinkHint":"We email them a link. They fill in the address and pick a day.","returns.create.customer.title":"Who is sending the bike back?","returns.create.customer.hint":"We write to this person in the language you pick.","returns.create.customer.name":"Name","returns.create.customer.email":"Email","returns.create.customer.phone":"Phone","returns.create.customer.language":"Language","returns.create.customer.addressTitle":"Pickup address","returns.create.customer.restricted":"We cannot pick up from this postcode. Please use another address.","returns.create.bike.title":"What is coming back?","returns.create.bike.hint":"If the customer needs a box, we send one.","returns.create.bike.product":"Product","returns.create.bike.description":"Description","returns.create.bike.descriptionPlaceholder":"Turbo Levo, black, size L","returns.create.bike.descriptionHint":"Describes what is in the box.","returns.create.bike.value":"Value","returns.create.bike.valueHint":"What the bike is worth, in euros. Premium Protection covers up to this amount.","returns.create.bike.protection":"Premium Protection","returns.create.bike.protectionHint":"Protects against loss or major damage on the way back.","returns.create.bike.box":"Box","returns.create.bike.changeBox":"Change box","returns.create.bike.reason":"Reason for the return","returns.create.bike.reasonPlaceholder":"Choose a reason","returns.create.bike.reference":"Your reference","returns.create.bike.referenceHint":"Your own RMA or ticket number. It appears on your monthly invoice.","returns.create.pickup.title":"When can the courier come?","returns.create.pickup.hint":"Pick a day the customer can hand the box over.","returns.create.review.title":"Check and send","returns.create.review.hint":"Nothing is emailed or booked until you press the button.","returns.create.review.customer":"Customer","returns.create.review.shipment":"Shipment","returns.create.review.pickup":"Pickup","returns.create.review.protectionOn":"With Premium Protection","returns.create.review.protectionOff":"No Premium Protection","returns.create.review.returnTo":"Return to","returns.create.review.editHub":"Edit for this return","returns.create.review.useHub":"Use the saved address","returns.create.review.hubUnknown":"Your default return address is used.","returns.create.done.bookedTitle":"The return is booked","returns.create.done.bookedBody":"If the customer needs a box, we send one. Their label appears on their return page once they upload two photos of the sealed box.","returns.create.done.invitedTitle":"We have emailed the customer","returns.create.done.invitedBody":"{{email}} has a link to fill in the address and pick a day. It is valid for 14 days.","returns.create.done.parkedTitle":"Saved, but not booked","returns.create.done.parkedBody":"The return is saved. Open it to see what stopped the booking, and try again.","returns.create.done.emailFailed":"We could not send the email. Copy the link below and send it yourself.","returns.create.done.linkHint":"This is the customer's link. It is shown once, so copy it now if you want it.","returns.create.done.view":"Open the return","returns.create.done.close":"Done","returns.portal.pageTitle":"Your return","returns.portal.theShop":"the shop","returns.portal.product.bike":"your bike","returns.portal.product.wheelset":"your wheelset","returns.portal.product.frame":"your frame","returns.portal.details.title":"{{business}} has arranged a return of {{product}}","returns.portal.details.body":"Tell us where and when to pick it up. Then you pack it and print the label.","returns.portal.details.deadline":"Please answer by {{date}}.","returns.portal.details.addressTitle":"Where should we pick it up?","returns.portal.details.addressHint":"The courier picks up from here. If we send you a box, it comes here too.","returns.portal.details.phone":"Phone number","returns.portal.details.phoneHint":"The courier calls it if they cannot find you.","returns.portal.details.whenTitle":"When can the courier come?","returns.portal.details.whenHint":"Pick a day you can hand the packed box over.","returns.portal.details.whenLocked":"Enter your postcode first, then pick a day.","returns.portal.details.nextTitle":"What happens next","returns.portal.details.next1":"If you need a box, we send you one.","returns.portal.details.next2":"You pack the bike and tape the box shut.","returns.portal.details.next3":"You upload two photos of the sealed box, and your label appears on this page.","returns.portal.details.next4":"You print the label 4 times, tape one copy to each side, and hand the box to the courier.","returns.portal.details.terms":"I have read and accept the","returns.portal.details.termsLink":"terms and conditions","returns.portal.details.termsRequired":"Please accept the terms to continue.","returns.portal.details.submit":"Confirm the pickup","returns.portal.pending.title":"Thank you, we have your details","returns.portal.pending.body":"Your return to {{business}} is being booked. We will email you once the pickup is confirmed.","returns.portal.awaitingBox.title":"Your box is on its way","returns.portal.awaitingBox.body":"Nothing to do until it arrives. We will email you when it does.","returns.portal.boxDelivered.title":"Your box has arrived","returns.portal.boxDelivered.body":"Pack the bike in it and tape the box shut.","returns.portal.photos.title":"Two photos of the sealed box","returns.portal.photos.body":"One from the front, one from the side. Your label appears here as soon as both are in.","returns.portal.photos.held":"Our team is checking your photos. Your label follows as soon as that is done.","returns.portal.label.title":"Your shipping label is ready","returns.portal.label.body":"Print it 4 times and tape one copy to each side of the box.","returns.portal.label.download":"Download the label","returns.portal.label.howTitle":"What to do with the label","returns.portal.label.how1":"Print the label 4 times, on plain paper.","returns.portal.label.how2":"Tape one copy to each side of the sealed box.","returns.portal.label.how3":"Hand the box to the courier on your pickup day.","returns.portal.label.noCourierLabel":"The courier does not bring a label. A box without a label cannot be collected.","returns.portal.label.pendingTitle":"Your label is being prepared","returns.portal.label.pendingBody":"It appears here shortly. We will email you when it is ready.","returns.portal.label.holdTitle":"We are checking your photos","returns.portal.label.holdBody":"Our support team is looking at the photos of your box. Your label follows once they are done.","returns.portal.label.checkingTitle":"Almost there","returns.portal.label.checkingBody":"Your photos are still being checked. Try again in a minute.","returns.portal.pickedUp.title":"The courier has your bike","returns.portal.pickedUp.body":"It is on its way back to {{business}}.","returns.portal.inTransit.title":"Your bike is on its way","returns.portal.inTransit.body":"It is travelling back to {{business}}.","returns.portal.delivered.title":"Your bike is back with {{business}}","returns.portal.delivered.body":"It has arrived. There is nothing left for you to do.","returns.portal.trackBox":"Track the box","returns.portal.trackBike":"Track the bike","returns.portal.pickupDay":"Pickup on {{date}}.","returns.portal.pickupWindow":"Pickup on {{date}}, between {{window}}.","returns.portal.packing.title":"How to pack the bike","returns.portal.packing.step1":"Take the pedals off and turn the handlebars in line with the frame.","returns.portal.packing.step2":"Pad the fork, the wheels and anything loose, so nothing rubs the frame.","returns.portal.packing.step3":"Put the bike in the box and tape every seam shut.","returns.portal.packing.step4":"Take two photos of the sealed box: one from the front, one from the side.","returns.portal.deadlinePassed.title":"This return has closed","returns.portal.deadlinePassed.body":"The time to fill this in has passed. If you still need to return it, please contact buycycle support.","returns.portal.cancelled.title":"This return was called off","returns.portal.cancelled.body":"{{business}} cancelled it. If you have questions, please contact buycycle support.","returns.portal.expired.title":"This link has expired","returns.portal.expired.body":"If you still need to return it, please contact buycycle support.","returns.portal.notFound.title":"This link does not work","returns.portal.notFound.body":"Please check the link in your email, or contact buycycle support.","returns.portal.error.title":"Something went wrong","returns.portal.error.body":"We could not load your return. Please try again.","returns.portal.support.withBusiness":"This return was arranged by {{business}}. Need help?","returns.portal.support.generic":"Need help?","deliveries.title":"Deliveries","deliveries.description":"Bikes you have sent out to customers","deliveries.detailTitle":"Delivery","deliveries.create":"Create delivery","deliveries.empty":"No deliveries yet","deliveries.emptyBody":"Book a shipment on your account and it appears here.","deliveries.loadError":"We could not load your deliveries.","deliveries.searchLabel":"Search","deliveries.searchPlaceholder":"Order number, reference or email","deliveries.count":"{{count}} delivery","deliveries.countPlural":"{{count}} deliveries","deliveries.card.destination":"To","deliveries.card.pickup":"Pickup","deliveries.card.total":"Total","deliveries.card.placed":"Placed","deliveries.card.reference":"Your reference: {{reference}}","deliveries.card.createReturn":"Create return","deliveries.card.returnStarted":"Return already started","deliveries.detail.createTitle":"Create a return from this delivery","deliveries.detail.createBody":"We email {{customer}} a link to fill in the address and pick a day. Or enter it all yourself.","deliveries.detail.sendLink":"Email the customer","deliveries.detail.enterDetails":"Enter details myself","deliveries.detail.sent":"We emailed {{customer}} a link.","deliveries.detail.alreadyOpen":"A return was already open for this delivery, so we did not email again.","deliveries.detail.viewReturn":"Return {{reference}}","confirmation.viewDeliveries":"View deliveries","business.private.opsBody":"Business accounts are set up by the buycycle team. Get in touch if you ship regularly and we will look at whether one makes sense for you.","business.private.contact":"Get in touch","business.rejected.contact":"Contact support","business.sandboxBanner":"Demo account: nothing here books a courier, emails a customer or creates an invoice.","business.sandboxChip":"Demo","returns.portal.demoTag":"Demo","team.logo.heading":"Logo","team.logo.hint":"Shown in the sidebar and on the return page your customers open. PNG or JPEG, up to 1 MB.","team.logo.upload":"Upload a logo","team.logo.replace":"Replace","team.logo.remove":"Remove","team.logo.removeConfirm":"The account falls back to its initial everywhere the logo is shown. You can upload a new one at any time.","team.logo.tooLarge":"That file is bigger than 1 MB. Choose a smaller one.","team.logo.wrongType":"Logos have to be PNG or JPEG files.","team.logo.uploadError":"The logo could not be saved.","apiKeys.title":"API keys","apiKeys.description":"Keys your systems authenticate with, and the endpoints we send events to","apiKeys.createKey":"Create a key","apiKeys.empty":"No keys yet. Create one to let your own systems raise returns.","apiKeys.ownerOnly":"Only an owner can see and change the account's keys and endpoints.","apiKeys.tryAgain":"Try again","apiKeys.readDocs":"Read the API documentation","apiKeys.createdBy":"Created by {{name}} on {{date}}","apiKeys.lastUsedOn":"Last used {{date}}","apiKeys.neverUsed":"Never used","apiKeys.expiresOn":"Expires {{date}}","apiKeys.revoke":"Revoke","apiKeys.state.active":"Active","apiKeys.state.expired":"Expired","apiKeys.state.revoked":"Revoked","apiKeys.create.title":"Create an API key","apiKeys.create.body":"The key is shown once, right after you create it. We keep only a hash of it, so nobody can read it back later.","apiKeys.create.name":"Name","apiKeys.create.namePlaceholder":"Returns integration","apiKeys.create.expiry":"Expires on (optional)","apiKeys.create.expiryHint":"Leave this empty and the key works until it is revoked.","apiKeys.create.expiryPast":"Choose a date in the future.","apiKeys.create.submit":"Create key","apiKeys.reveal.title":"New key: {{name}}","apiKeys.reveal.shownOnce":"This is the only time the key is shown. Store it somewhere safe before you close this.","apiKeys.reveal.dismiss":"I have stored it","apiKeys.revokeDialog.title":"Revoke this key?","apiKeys.revokeDialog.body":"Anything calling us with {{name}} stops working straight away. This cannot be undone.","apiKeys.revokeDialog.confirm":"Revoke key","apiKeys.error.ownerOnly":"Only an owner can change the account's keys and endpoints.","apiKeys.error.suspended":"The account is suspended, so keys cannot be changed. Contact support.","apiKeys.error.disabled":"The API is not switched on for your account yet.","webhooks.title":"Webhooks","webhooks.description":"Where we post an event when a return, a shipment or an invoice changes","webhooks.add":"Add an endpoint","webhooks.empty":"No endpoints yet. Add one and we will post every event you subscribe to.","webhooks.pause":"Pause","webhooks.resume":"Resume","webhooks.delete":"Delete","webhooks.state.active":"Active","webhooks.state.paused":"Paused","webhooks.event.return.status_changed":"Every time a return moves, including when it is created","webhooks.event.delivery.status_changed":"Every time a delivery moves, including when it is created or cancelled","webhooks.event.shipment.status_changed":"Every time a shipment on one of your orders moves","webhooks.event.statement.issued":"A monthly invoice was raised and sent","webhooks.create.title":"Add a webhook endpoint","webhooks.create.url":"Endpoint URL","webhooks.create.urlHttps":"The address has to start with https and point at a public host.","webhooks.create.events":"Events","webhooks.create.submit":"Add endpoint","webhooks.reveal.title":"Signing secret","webhooks.reveal.shownOnce":"This is the only time the secret is shown. Your endpoint needs it to check that a delivery really came from us.","webhooks.deleteDialog.title":"Delete this endpoint?","webhooks.deleteDialog.body":"We stop posting events to {{url}}. Adding it again later creates a new signing secret.","webhooks.deleteDialog.confirm":"Delete endpoint","apiDocs.title":"API documentation","apiDocs.description":"How to raise returns, read their status and read your invoices from your own systems","apiDocs.onThisPage":"On this page","apiDocs.manageKeys":"Manage your API keys","apiDocs.englishNote":"This reference is in English, the language the API itself speaks.","apiDocs.flagNotice":"If a request returns FEATURE_DISABLED, the API is not switched on for your account yet. Contact support to turn it on.","apiDocs.help":"Something here not matching what the API does?","business.switch.title":"Switch account","business.switch.acting":"You are acting for {{name}}","business.switch.current":"Current","business.switch.switching":"Switching…","business.switch.failed":"We could not switch accounts. Try again.","business.switch.personal":"Personal account","business.switch.businessAccounts":"Business accounts","nav.customers":"Customers","nav.reports":"Reports","nav.teamSettings":"Team & settings","nav.createReturn":"+ Create return","workspace.searchPlaceholder":"Search returns, customers, tracking numbers","workspace.poweredBy":"Powered by","workspace.exportCsv":"Export CSV","workspace.showing":"Showing {{shown}} of {{total}}","workspace.page":"Page {{page}}","workspace.filter.range":"Date range","workspace.filter.status":"Status","workspace.filter.market":"Country","workspace.filter.search":"Search","workspace.filter.destination":"Return to","workspace.filter.destinationValue":"Return to: {{hub}}","workspace.filter.allStatuses":"All statuses","workspace.filter.allMarkets":"All countries","workspace.filter.allDestinations":"All destinations","workspace.range.7d":"Last 7 days","workspace.range.30d":"Last 30 days","workspace.range.90d":"Last 90 days","workspace.range.month":"This month","workspace.range.all":"All time","workspace.kpi.openReturns":"Open returns","workspace.kpi.addedThisWeek":"+{{count}} this week","workspace.kpi.awaitingPhotos":"Awaiting photos","workspace.kpi.remindersSentToday":"{{count}} reminders sent today","workspace.kpi.labelOnHold":"Label on hold","workspace.kpi.inReview":"in review","workspace.kpi.inTransit":"In transit","workspace.kpi.deliveredIn":"Delivered in {{month}}","workspace.kpi.averageWorkingDays":"avg {{days}} working days","workspace.kpi.awaitingPickup":"Awaiting pickup","workspace.kpi.bookedNotCollected":"booked, not picked up yet","workspace.invoice.title":"{{month}} invoice","workspace.invoice.previous":"Previous invoices","workspace.invoice.subline":"{{count}} shipments · {{vat}} · {{status}}","workspace.invoice.vatReverseCharge":"reverse charge, 0% VAT","workspace.invoice.vatZero":"no VAT","workspace.invoice.vatStandard":"VAT included","workspace.invoice.statusRunning":"not invoiced yet","workspace.invoice.lineShipping":"Shipping · {{count}} shipments","workspace.invoice.lineBoxes":"Bike boxes · {{count}} delivered to customers","workspace.invoice.lineProtection":"Premium Protection · {{count}} bikes","workspace.invoice.totalIssuedDue":"Total · issued {{issued}} · due {{due}}","workspace.invoice.totalRunning":"Total so far this month","workspace.invoice.chartSummary":"Spend over the last six months, oldest month first.","workspace.exceptions.title":"Problems","workspace.exceptions.viewAll":"View all {{count}}","returns.recent":"Recent returns","returns.viewAllOpen":"View all {{count}} open returns","returns.table.label":"Returns","returns.table.return":"Return","returns.table.customer":"Customer","returns.table.from":"From","returns.table.status":"Status","returns.table.pickup":"Pickup","returns.table.cost":"Cost (net)","deliveries.recent":"Recent deliveries","deliveries.table.label":"Deliveries","deliveries.table.delivery":"Delivery","deliveries.table.customer":"Customer","deliveries.table.to":"To","deliveries.table.status":"Status","deliveries.table.pickup":"Pickup","deliveries.table.cost":"Cost (net)","deliveries.table.action":"Return","deliveries.table.createReturn":"Create return","deliveries.shipmentStatus.booked":"Booked","deliveries.shipmentStatus.readyToShip":"Label ready","deliveries.shipmentStatus.inTransit":"In transit","deliveries.shipmentStatus.delivered":"Delivered","deliveries.shipmentStatus.missedPickup":"Pickup missed","deliveries.shipmentStatus.delayed":"Delayed","deliveries.shipmentStatus.cancelled":"Cancelled","customers.title":"Customers","customers.description":"Everybody you have shipped to or collected from","customers.everyone":"All customers","customers.searchPlaceholder":"Name, email or tracking number","customers.empty":"No customers yet","customers.emptyBody":"Everybody on a return or a delivery appears here automatically.","customers.loadError":"We could not load your customers.","customers.loading":"Loading","customers.notFound":"We could not find that customer.","customers.theirReturns":"Their returns","customers.theirDeliveries":"Their deliveries","customers.noReturns":"No returns for this customer.","customers.noDeliveries":"No deliveries for this customer.","customers.table.label":"Customers","customers.table.name":"Name","customers.table.email":"Email","customers.table.place":"City","customers.table.returns":"Returns","customers.table.deliveries":"Deliveries","customers.table.lastMovement":"Last movement","customers.table.reference":"Reference","customers.table.raised":"Created","customers.table.pickup":"Pickup","customers.table.cost":"Cost (net)","reports.title":"Reports","reports.description":"What moved, what it cost and how long it took","reports.unavailable":"There are no figures for this account yet.","reports.noData":"Nothing to show for this period.","reports.volumeTitle":"Volume and spend","reports.marketTitle":"By country","reports.transitTitle":"Average transit time per route","reports.chartSummary":"Total spend per month over the last six months, oldest month first.","reports.workingDays":"{{days}} working days","reports.table.month":"Month","reports.table.returns":"Returns","reports.table.deliveries":"Deliveries","reports.table.net":"Net","reports.table.total":"Total","reports.table.market":"Country","reports.kpi.returns":"Returns","reports.kpi.deliveries":"Deliveries","reports.kpi.overMonths":"over {{months}} months","reports.kpi.exceptionRate":"Problem rate","reports.kpi.exceptionRateDetail":"shipments that needed a person","team.settingsTitle":"Team & settings","team.tab.team":"Team","team.tab.api":"API keys","team.tab.docs":"API documentation","nav.home":"Home","nav.tasks":"Tasks","home.description":"Where your shipments stand today","home.greeting":"Hello, {{name}}","home.greetingSubline":"Here is where your shipments stand today.","home.kpi.openShipments":"Open shipments","home.kpi.openShipmentsDetail":"returns and deliveries","home.kpi.awaitingCustomer":"Waiting for customer","home.kpi.awaitingCustomerDetail":"details or photos still to come","home.kpi.inTransitDetail":"with the carrier","home.kpi.deliveredDetail":"arrived at their destination","home.kpi.openTasks":"Open tasks","home.kpi.openTasksDetail":"problems and escalations","home.kpi.openTasksNeedYou":"{{count}} need you","home.attention.title":"Needs your attention","home.attention.viewAll":"View all tasks","home.activity.title":"Recent activity","home.activity.CREATED":"Created","home.activity.CUSTOMER_ANSWERED":"Customer sent their details","home.activity.LABEL_READY":"Label ready","home.activity.PICKED_UP":"Picked up","home.activity.DELIVERED":"Delivered","home.activity.CANCELLED":"Cancelled","home.quickActions.title":"Quick actions","home.quickActions.createReturn":"Create a return","home.quickActions.createDelivery":"Create a delivery","home.quickActions.addColleague":"Add a colleague","tasks.title":"Tasks","tasks.description":"Shipments that need a person, and who has to act","tasks.listTitle":"Problems and escalations","tasks.loadError":"We could not load your tasks.","tasks.actionFailed":"That did not work. Try again.","tasks.unavailable":"Tasks are not available yet","tasks.unavailableBody":"Your returns and deliveries are not affected. Please try again later.","tasks.emptyBody":"Anything that needs a person appears here, with its next step and who has to take it.","tasks.empty.me":"Nothing needs you right now.","tasks.empty.customer":"You are not waiting on any customer.","tasks.empty.buycycle":"Nothing is with buycycle right now.","tasks.empty.all":"Nothing needs a person right now.","tasks.empty.resolved":"Nothing has been resolved in the last 30 days.","tasks.pill.me":"Needs you","tasks.pill.customer":"Waiting for customer","tasks.pill.buycycle":"With buycycle","tasks.owner.BUSINESS":"You","tasks.owner.CUSTOMER":"Your customer","tasks.owner.BUYCYCLE":"buycycle","tasks.kind.RETURN":"Return","tasks.kind.DELIVERY":"Delivery","tasks.status.OPEN":"Open","tasks.status.WAITING_CUSTOMER":"Waiting for customer","tasks.status.WITH_BUYCYCLE":"With buycycle","tasks.status.RESOLVED":"Resolved","tasks.table.shipment":"Shipment","tasks.table.customer":"Customer","tasks.table.problem":"Problem","tasks.table.nextStep":"Next step","tasks.table.owner":"Owner","tasks.table.since":"Since","tasks.table.due":"Due","tasks.table.status":"Status","tasks.table.actions":"Actions","tasks.table.label":"Tasks","tasks.filter.kind":"Shipment type","tasks.filter.allKinds":"All shipments","tasks.filter.problem":"Problem type","tasks.filter.allProblems":"All problems","tasks.filter.resolved":"Resolved","tasks.filter.searchPlaceholder":"Search references, customers","tasks.action.confirm":"Book return","tasks.action.resendLink":"Resend link","tasks.action.message":"Get help from buycycle","tasks.action.open":"Open shipment","tasks.problem.RETURN_PARKED":"Return could not be booked","tasks.problem.DETAILS_DEADLINE_PASSED":"Customer never sent their details","tasks.problem.PHOTOS_OVERDUE":"Sealed-box photos are overdue","tasks.problem.LABEL_ON_HOLD":"Label is on hold","tasks.problem.PHOTO_CHECK_PENDING":"Photo check not finished","tasks.problem.PICKUP_MISSED":"Pickup was missed","tasks.problem.BOX_DELAYED":"Bike box is running late","tasks.problem.DELIVERY_DELAYED":"Delivery is running late","tasks.problem.CLAIM_OPEN":"Damage claim is open","tasks.problem.SUPPORT_TICKET_OPEN":"Support conversation is open","tasks.problem.CUSTOMER_MESSAGE_UNANSWERED":"Help request is open","tasks.nextStep.RETURN_PARKED":"Read the reason on the return, fix it, then book it again.","tasks.nextStep.DETAILS_DEADLINE_PASSED":"Send the customer a fresh link. The old one stops working.","tasks.nextStep.PHOTOS_OVERDUE":"We remind your customer by email to upload two photos of the sealed box.","tasks.nextStep.LABEL_ON_HOLD":"buycycle is reviewing the packaging photos. Nothing for you to do.","tasks.nextStep.PHOTO_CHECK_PENDING":"buycycle is still checking the photos. The label follows on its own.","tasks.nextStep.PICKUP_MISSED":"buycycle is rebooking the pickup with the carrier.","tasks.nextStep.BOX_DELAYED":"buycycle is chasing the carrier. The pickup moves with the box.","tasks.nextStep.DELIVERY_DELAYED":"buycycle is chasing the carrier for a new date.","tasks.nextStep.CLAIM_OPEN":"buycycle is assessing the claim and will write with a decision.","tasks.nextStep.SUPPORT_TICKET_OPEN":"Read the conversation under Communications on the shipment.","tasks.nextStep.CUSTOMER_MESSAGE_UNANSWERED":"buycycle support is working on your help request.","communications.title":"Communications","communications.empty":"Nothing has been sent to this customer yet.","communications.kind.EMAIL":"Email","communications.kind.SUPPORT":"Support","communications.kind.CLAIM":"Claim","communications.kind.MESSAGE":"Message","communications.direction.BUYCYCLE_TO_CUSTOMER":"buycycle to your customer","communications.direction.CUSTOMER_TO_BUYCYCLE":"Your customer to buycycle","communications.direction.BUSINESS_TO_CUSTOMER":"You to your customer","communications.claim.report":"What the customer reported","communications.claim.decision":"buycycle's decision","communications.support.comment":"Comment","communications.message.yours":"Your message","communications.message.reply":"Reply from {{author}}","communications.message.customer":"your customer","communications.email.frameTitle":"Email: {{subject}}","communications.email.unavailable":"We could not load this email.","communications.composer.label":"Message to your customer","communications.composer.placeholder":"Write to your customer about this shipment","communications.composer.note":"buycycle support can read this conversation. {{customer}} replies by email.","communications.composer.customerFallback":"Your customer","communications.composer.send":"Send message","communications.composer.sending":"Sending...","communications.composer.sent":"Message sent. The reply lands in this conversation.","communications.composer.counter":"{{count}} / {{max}}","communications.composer.suspended":"This account is suspended, so messages cannot be sent right now.","communications.error.rateLimited":"This shipment has had its messages for today. Try again tomorrow.","communications.error.tooLong":"That message is too long. Keep it under 2,000 characters.","communications.error.notAllowed":"You cannot send messages on this shipment.","communications.error.unavailable":"Messaging is not available on this shipment.","communications.error.generic":"We could not send that message. Try again.","customFields.heading":"Custom fields","customFields.hint":"Add up to five fields of your own to shipments, and five to customers. They appear on every return and delivery you create, in the exports and in the API.","customFields.add":"Add field","customFields.used":"{{used}} of {{max}} used","customFields.none":"You have not added a field here yet.","customFields.group.shipment":"On returns and deliveries","customFields.group.customer":"On customers","customFields.archived":"Archived ({{count}})","customFields.archive":"Archive","customFields.restore":"Restore","customFields.requiredTag":"Required","customFields.requiredNote":"Fields marked with an asterisk have to be filled in.","customFields.loadError":"We could not load your custom fields.","customFields.type.TEXT":"Text","customFields.type.NUMBER":"Number","customFields.type.DATE":"Date","customFields.type.SELECT":"Choice","customFields.type.CHECKBOX":"Checkbox","customFields.target.RETURN":"Returns","customFields.target.DELIVERY":"Deliveries","customFields.target.CUSTOMER":"Customers","customFields.dialog.addTitle":"Add a custom field","customFields.dialog.editTitle":"Edit a custom field","customFields.dialog.name":"Field name","customFields.dialog.namePlaceholder":"Order ID","customFields.dialog.description":"Description","customFields.dialog.descriptionPlaceholder":"Where to find this in your system","customFields.dialog.descriptionHint":"Shown under the field when somebody fills it in. Optional.","customFields.dialog.type":"Type","customFields.dialog.typeLocked":"The type cannot change once the field exists. Archive it and add a new one.","customFields.dialog.options":"Choices","customFields.dialog.optionsHint":"You can add and rename choices later. A choice already in use cannot be removed.","customFields.dialog.optionLabel":"Choice {{number}}","customFields.dialog.optionPlaceholder":"Milan warehouse","customFields.dialog.addOption":"Add a choice","customFields.dialog.removeOption":"Remove","customFields.dialog.appliesTo":"Applies to","customFields.dialog.appliesToLocked":"What a field applies to cannot change once it exists.","customFields.dialog.required":"Make this field required","customFields.dialog.requiredHint":"Your team has to fill it in. Your customers are never asked for it.","customFields.dialog.save":"Save field","customFields.dialog.saving":"Saving...","customFields.validation.required":"This field is required.","customFields.validation.number":"Enter a number.","customFields.validation.date":"Enter a date.","customFields.validation.tooLong":"Keep this under 500 characters.","customFields.value.choose":"Choose","customFields.error.limit":"You already have five active fields here. Archive one to free a slot.","customFields.error.save":"We could not save that. Try again.","customFields.references.title":"Your references","customFields.references.hint":"How you find this shipment in your own system.","customFields.references.externalReference":"Your reference","customFields.references.source":"Created via","customFields.references.empty":"Nothing of your own is attached to this shipment yet.","customFields.references.locked":"This return can no longer be edited.","customFields.references.lockedBooked":"This return is booked. Cancel the order to change it.","source.OPS":"buycycle","customFields.customerId.label":"Your customer ID","customFields.customerId.hint":"How this person is numbered in your own system. Optional.","source.DASHBOARD":"Dashboard","source.API":"API","source.PORTAL":"Portal","source.CHECKOUT":"Checkout","workspace.filter.source":"Source","workspace.filter.allSources":"All sources","columns.button":"Columns","columns.heading":"Custom fields","customers.table.kind":"Kind","customers.table.status":"Status","customers.kind.RETURN":"Return","customers.kind.DELIVERY":"Delivery","customers.detail.since":"Customer since {{date}}","customers.detail.returnsChip":"Returns: {{count}}","customers.detail.deliveriesChip":"Deliveries: {{count}}","customers.detail.tasksChip":"Open tasks: {{count}}","customers.detail.shipments":"Shipments","customers.detail.noShipments":"Nothing has moved for this person yet.","customers.detail.noCommunications":"Nothing has been said to this person yet.","customers.detail.openThread":"Open the thread","customers.detail.details":"Details","customers.detail.name":"Name","customers.detail.email":"Email","customers.detail.phone":"Phone","customers.detail.location":"Location","customers.detail.notes":"Internal notes","customers.detail.notesPlaceholder":"Only your team sees this","customers.detail.notesHint":"Never shown to the customer and never emailed.","customers.detail.noNotes":"No notes yet.","customers.detail.saveError":"We could not save the customer. Try again.","customers.detail.openTasks":"Open tasks","customers.detail.noTasks":"No open tasks for this customer.","customers.detail.action.createReturn":"Create a return for this customer","customers.detail.action.createDelivery":"Create a delivery","customers.detail.action.message":"Get help from buycycle","locations.heading":"Locations","locations.hint":"The addresses you ship deliveries from and have returns sent back to.","locations.archived":"Archived ({{count}})","locations.add":"Add location","locations.none":"You have not added a location yet.","locations.loadError":"We could not load your locations.","locations.archive":"Archive","locations.restore":"Restore","locations.chip.shipFrom":"Default for deliveries","locations.chip.returnTo":"Default for returns","locations.setDefaultShipFrom":"Make default for deliveries","locations.setDefaultReturnTo":"Make default for returns","locations.type.STORE":"Store","locations.type.WAREHOUSE":"Warehouse","locations.type.HUB":"Returns centre","locations.type.OTHER":"Other","locations.dialog.addTitle":"Add a location","locations.dialog.editTitle":"Edit location","locations.dialog.name":"Name","locations.dialog.namePlaceholder":"Milan store","locations.dialog.code":"Code (optional)","locations.dialog.codeHint":"A short name for lists and the API. Leave it empty and we create one, like LOC-7K2M.","locations.dialog.type":"Type","locations.dialog.address":"Address","locations.dialog.addressIncomplete":"A courier drives here, so we need a contact name, a phone number, an email and the full street address.","locations.dialog.makeDefaultShipFrom":"Ship deliveries from here","locations.dialog.notes":"Notes (optional)","locations.dialog.notesPlaceholder":"Opening hours, who to ask for","locations.dialog.notesHint":"Only your team sees this.","locations.dialog.defaults":"Use this place by default","locations.dialog.makeDefaultReturnTo":"Send returns here","locations.dialog.save":"Save location","locations.picker.placeholder":"Choose a location","locations.picker.add":"+ Add a location","locations.error.codeTaken":"Another location already uses that code. Pick a different one.","locations.error.defaultRequired":"This place is still a default, so it cannot be archived. Make another location the default first.","locations.error.invalid":"We cannot use that location. Check that we ship from its country and that it is not archived.","locations.error.save":"We could not save the location. Try again.","ship.location.shipFrom":"Ship from","ship.location.hint":"The country and the pickup address come from the location you pick.","ship.location.none":"You have no saved locations yet. Add one under Locations to book from it next time.","ship.location.prefilled":"Filled in from {{location}}. Change anything that is different today.","returns.box.policy.settingsHeading":"Box for returns","returns.box.policy.heading":"Box","returns.box.policy.hint":"Whether we ask the customer if they have a box. You can change this on each return.","returns.box.policy.ASK":"Ask the customer","returns.box.policy.ASKHint":"We ask if they have a box and get them to measure it. If it fits, they use it and you pay nothing for a box.","returns.box.policy.PROVIDE":"Always send one","returns.box.policy.PROVIDEHint":"A buycycle box goes out on every return and is billed to your account.","returns.box.reason.NO_BOX":"the customer had no box","returns.box.reason.OVERSIZE":"the customer's own box was over the route limit","returns.box.reason.UNDERSIZE":"the customer's own box was too small","returns.box.reason.OVERWEIGHT":"the customer's own box was over the weight limit","returns.box.reason.DAMAGED":"the customer's own box was not fit to ship in","returns.box.reason.POLICY":"your account sends a box on every return","returns.detail.box":"Box","returns.detail.boxOwn":"Own box","returns.detail.boxProvided":"We sent one","returns.detail.boxProvidedReason":"We sent one: {{reason}}","returns.create.review.returnToLocation":"Location","returns.portal.box.question":"Do you have a box?","returns.portal.box.questionHint":"If you already have a bike box that fits, use it and we will not send you one.","returns.portal.box.no":"No, send me one","returns.portal.box.noHint":"We post you an empty bike box before the pickup.","returns.portal.box.yes":"Yes, I have one","returns.portal.box.yesHint":"Measure it and we tell you straight away whether it can go.","returns.portal.box.limitsHint":"Measure the outside of the box with the flaps closed. We check it against the size and weight limits for your route.","returns.portal.box.length":"Length (cm)","returns.portal.box.width":"Width (cm)","returns.portal.box.height":"Height (cm)","returns.portal.box.weight":"Weight when packed (kg, optional)","returns.portal.box.weightHint":"Leave it empty if you have no scales.","returns.portal.box.measurementsRequired":"Give us all three sides in centimetres so we can check the box.","returns.portal.box.ownBox.title":"Use your own box","returns.portal.box.ownBox.body":"Your box fits this route, so we will not send you one. Pack the bike in it and tape it shut.","returns.portal.box.provided.title":"We will send you a box","returns.portal.box.reason.NO_BOX":"You do not have a box for the bike, so we will send you one.","returns.portal.box.reason.OVERSIZE":"Your box is bigger than this route allows, so we will send you one.","returns.portal.box.reason.UNDERSIZE":"Your box is too small for the bike, so we will send you one.","returns.portal.box.reason.OVERWEIGHT":"Packed, your box would be over the weight this route allows, so we will send you one.","returns.portal.box.reason.DAMAGED":"Your box is not in a fit state to ship in, so we will send you one.","returns.portal.box.reason.POLICY":"The shop sends a box for every return, so we will send you one.","returns.portal.ownBox.title":"Pack the bike in your own box","returns.portal.ownBox.body":"We are not sending a box because you are using your own. Pack the bike, seal the box and take two photos. Your label then appears here.","returns.portal.ownBox.measureTitle":"Measuring your box","returns.portal.ownBox.measure1":"Measure the outside of the box once it is packed and taped shut.","returns.portal.ownBox.measure2":"Round up, never down. A bulging side counts.","returns.portal.ownBox.measure3":"The carrier measures the box again at the depot, so please give us the real measurements.","reports.byLocation.title":"By location","reports.byLocation.location":"Location","workspace.filter.location":"Location","workspace.filter.allLocations":"All locations","filters.field.status":"Status","filters.field.orderStatus":"Order status","filters.field.shipmentStatus":"Shipment status","filters.field.source":"Source","filters.field.location":"Location","filters.field.customerName":"Customer name","filters.field.customerEmail":"Customer email","filters.field.customerCity":"Customer city","filters.field.customerCountry":"Customer country","filters.field.hub":"Return to","filters.field.reference":"buycycle reference","filters.field.orderNumber":"Order number","filters.field.externalReference":"Your reference","filters.field.trackingNumber":"Tracking number","filters.field.productType":"Product type","filters.field.premiumProtection":"Premium Protection","filters.field.totalCostCents":"Cost (cents)","filters.field.pickupDate":"Pickup date","filters.field.createdAt":"Created","filters.field.taskCode":"Problem","filters.field.taskOwner":"Owner","filters.field.taskKind":"Kind","filters.field.taskStatus":"Task status","filters.field.taskSeverity":"Severity","filters.field.since":"Open since","filters.field.dueAt":"Due","filters.field.externalId":"Customer ID","filters.field.returnCount":"Returns","filters.field.deliveryCount":"Deliveries","filters.field.lastMovementAt":"Last movement","filters.op.is":"is","filters.op.is_not":"is not","filters.op.contains":"contains","filters.op.starts_with":"starts with","filters.op.is_empty":"is empty","filters.op.is_not_empty":"is not empty","filters.op.is_any_of":"is any of","filters.op.eq":"equals","filters.op.gt":"is more than","filters.op.gte":"is at least","filters.op.lt":"is less than","filters.op.lte":"is at most","filters.op.between":"between","filters.op.on":"on","filters.op.before":"before","filters.op.after":"after","filters.op.in_last_days":"in the last","filters.op.in_next_days":"in the next","filters.op.is_true":"is yes","filters.op.is_false":"is no","filters.value.shipmentStatus.PENDING":"Booked","filters.value.shipmentStatus.READY_TO_SHIP":"Label ready","filters.value.shipmentStatus.IN_TRANSIT":"In transit","filters.value.shipmentStatus.DELIVERED":"Delivered","filters.value.shipmentStatus.DELIVERY_DELAY":"Delayed","filters.value.shipmentStatus.MISSED_DELIVERY":"Delivery missed","filters.value.shipmentStatus.MISSED_PICKUP":"Pickup missed","filters.value.shipmentStatus.CANCELLED":"Cancelled","filters.value.productType.FULL_BIKE":"Full bike","filters.value.productType.WHEELSET":"Wheelset","filters.value.productType.FRAME_ONLY":"Frame only","filters.value.severity.high":"High","filters.value.severity.medium":"Medium","filters.value.severity.low":"Low","filters.ui.addFilter":"Add filter","filters.ui.and":"and","filters.ui.apply":"Apply","filters.ui.back":"Back","filters.ui.chooseValue":"Choose a value","filters.ui.day":"Day","filters.ui.dayCount":"Number of days","filters.ui.fields":"Fields","filters.ui.findField":"Find a field","filters.ui.from":"From","filters.ui.invalidValue":"That value does not fit this field","filters.ui.no":"No","filters.ui.noFields":"No field matches that","filters.ui.noValues":"No values to choose from yet","filters.ui.operator":"Condition","filters.ui.ownFields":"Custom fields","filters.ui.to":"To","filters.ui.value":"Value","filters.ui.valuePlaceholder":"Type a value","filters.ui.yes":"Yes","filters.ui.days":"{{count}} days","filters.ui.fromDay":"from {{day}}","filters.ui.toDay":"until {{day}}","filters.ui.removeFilter":"Remove filter {{filter}}","savedViews.all":"All","savedViews.defaultMark":"Default","savedViews.isDefault":"Opens when you land on this list","savedViews.unsaved":"Unsaved changes","savedViews.saveView":"Save view","savedViews.saveTitle":"Save this view","savedViews.renameTitle":"Rename this view","savedViews.saveBody":"The filters, the sort and the columns on screen are kept under this name. Only you see it.","savedViews.nameLabel":"Name","savedViews.namePlaceholder":"Awaiting photos","savedViews.makeDefault":"Open this view when I land on this list","savedViews.save":"Save","savedViews.rename":"Rename","savedViews.setDefault":"Make this my default","savedViews.updateWithCurrent":"Update with the filters on screen","savedViews.delete":"Delete","savedViews.deleteConfirm":"Delete for good","savedViews.error.limit":"You have 20 saved views on this list already. Delete one to save another.","savedViews.menu":"Options for {{name}}","workspace.range.custom":"Custom","returns.searchPlaceholder":"Reference, name, email or tracking number","nav.locations":"Locations","communications.readOnlyIntro":"buycycle looks after your customer. Here you see every email we sent them, their conversations with our support and any claim decisions. If something needs doing, ask buycycle for help below.","tasks.action.getHelp":"Get help","tasks.action.viewHelp":"See the request","tasks.problem.HELP_REQUEST_OPEN":"Help request to buycycle is open","tasks.nextStep.HELP_REQUEST_OPEN":"buycycle support is on it and will reply to you by email. Nothing to do here.","tasks.nextStep.HELP_REQUEST_OPEN_REPLIED":"buycycle replied. Have a look, and answer the email if something is still open.","customers.detail.action.getHelp":"Get help from buycycle","supportRequests.title":"Get help from buycycle","supportRequests.intro":"Need something done about this shipment? Ask buycycle support. We reply to you by email, and you see the answer here too.","supportRequests.empty":"You have not asked buycycle about this shipment yet.","supportRequests.action.open":"Get help","supportRequests.sent":"Sent. buycycle support will reply to you by email.","supportRequests.topic.PICKUP":"Pickup","supportRequests.topic.DELIVERY":"Delivery","supportRequests.topic.DAMAGE":"Damage","supportRequests.topic.LABEL":"Label","supportRequests.topic.BILLING":"Billing","supportRequests.topic.ADDRESS_CHANGE":"Address change","supportRequests.topic.CANCELLATION":"Cancellation","supportRequests.topic.OTHER":"Something else","supportRequests.state.SENT":"Sent","supportRequests.state.WITH_BUYCYCLE":"With buycycle","supportRequests.state.REPLIED":"buycycle replied","supportRequests.state.SOLVED":"Solved","supportRequests.entry.yours":"What you wrote","supportRequests.entry.yoursBy":"What {{author}} wrote","supportRequests.entry.reply":"buycycle replied on {{date}}","supportRequests.entry.noReply":"No reply yet. buycycle answers by email, usually within one working day.","supportRequests.dialog.title":"Get help from buycycle","supportRequests.dialog.topic":"What is it about?","supportRequests.dialog.topicPlaceholder":"Choose a topic","supportRequests.dialog.message":"What do you need?","supportRequests.dialog.placeholder":"Tell us what should happen and anything we should know.","supportRequests.dialog.counter":"{{count}} / {{max}}","supportRequests.dialog.attached":"We attach the shipment's details for you: tracking, addresses, your customer's contact and your references.","supportRequests.dialog.submit":"Send to buycycle","supportRequests.dialog.sending":"Sending","supportRequests.error.empty":"Write what you need before you send it.","supportRequests.error.noTopic":"Choose what it is about, so the right person picks it up.","supportRequests.error.rateLimited":"This shipment has had 10 requests to buycycle today. Try again tomorrow, or reply to buycycle's email about an earlier one.","supportRequests.error.invalid":"buycycle could not accept this request. Choose a topic and keep the message under 4,000 characters.","supportRequests.error.notAllowed":"Your account cannot send requests to buycycle.","supportRequests.error.unavailable":"This shipment could not be found.","supportRequests.error.generic":"The request could not be sent. Try again in a moment.","filters.field.supportStatus":"Status","filters.field.supportTopic":"Topic","filters.field.supportKind":"Shipment type","filters.field.lastActivityAt":"Last activity","support.title":"Support","support.newTicket":"New ticket","support.listTitle":"Tickets","support.filter.searchPlaceholder":"Search by reference, customer, product or message","support.filter.status":"Status","support.filter.allStatuses":"All statuses","support.filter.topic":"Topic","support.filter.allTopics":"All topics","support.table.label":"Support tickets","support.table.subject":"Subject","support.table.shipment":"Shipment","support.table.customer":"Customer","support.table.status":"Status","support.table.lastActivity":"Last activity","support.table.askedBy":"Asked by","support.empty.none":"You have not asked buycycle anything yet.","support.empty.filtered":"No tickets match these filters.","support.emptyBody":"Open a ticket here or from any return or delivery. We attach the shipment's details for you.","support.loadError":"Your tickets could not be loaded.","support.unavailable":"Support tickets are not available on this account yet.","support.error.notFound":"This ticket could not be found.","support.new.title":"New ticket","support.new.shipment":"Which shipment is it about?","support.new.shipmentPlaceholder":"Search returns and deliveries by reference, customer or product","support.new.searching":"Searching","support.new.noMatches":"No returns or deliveries match.","support.new.change":"Change","support.new.error.noShipment":"Choose the return or delivery this is about.","support.ticket.title":"Ticket","support.ticket.conversation":"Conversation","support.ticket.opened":"Opened {{date}} by {{author}}","support.ticket.you":"You","support.ticket.byEmail":"by email","support.ticket.buycycle":"buycycle support","support.ticket.pending":"Sending to buycycle","support.ticket.failed":"Not delivered yet. We keep trying, and buycycle gets it as soon as it goes through.","support.reply.label":"Reply to buycycle","support.reply.placeholder":"Write your reply","support.reply.submit":"Send reply","support.reply.sending":"Sending","support.reply.hint":"buycycle replies here and by email.","support.reply.solvedNote":"This ticket is solved. Sending a reply opens it again.","support.reply.error.rateLimited":"This ticket has had 30 replies today. buycycle has them all and will answer.","support.reply.error.invalid":"Write your reply first, in at most 4,000 characters.","support.reply.error.generic":"Your reply could not be sent. Try again in a moment.","support.sidebar.title":"Shipment","support.sidebar.show":"Show shipment details","support.sidebar.hide":"Hide shipment details","support.sidebar.returnStatus":"Return","support.sidebar.status":"Shipment status","support.sidebar.notBooked":"Not booked yet","support.sidebar.products":"Products","support.sidebar.size":"Size","support.sidebar.sku":"SKU","support.sidebar.serial":"Serial","support.sidebar.customer":"Customer","support.sidebar.route":"From and to","support.sidebar.dates":"Dates","support.sidebar.pickup":"Pickup","support.sidebar.pickupWindow":"Pickup window","support.sidebar.delivered":"Delivered","support.sidebar.tracking":"Tracking","support.sidebar.carrier":"Carrier","support.sidebar.trackingNumber":"Tracking number","support.sidebar.references":"References","support.sidebar.yourReference":"Your reference","support.sidebar.openTasks":"Open tasks","support.sidebar.openProblems":"Open problems","support.sidebar.none":"None","support.row.label":"Support","support.row.none":"No open tickets","support.row.openTicket":"1 open ticket","support.row.openTickets":"{{count}} open tickets","ship.orgError.productNameRequired":"Name the product in every box before you book. Go back to the product step to add it.","ship.orgError.protectionNotAvailable":"Premium Protection is not available on this business account. Switch it off to book, or ask buycycle about it.","ship.orgError.transferInvalid":"This transfer cannot go to that location. Choose another active location in a country this route reaches, different from where it leaves.","ship.orgError.locationInvalid":"That location is no longer active on this account, or is in a different country from the pickup. Choose it again on the first step.","ship.pro.kind.DELIVERY":"Delivery","ship.pro.kind.TRANSFER":"Transfer","ship.pro.locationsExplainer":"Saved locations are your warehouses, stores and hubs. One is the default for deliveries and one for returns. Choose one here or type a new address. A saved location fills in the pickup details and appears in filters and reports.","ship.pro.manageLocations":"Manage them under Locations.","ship.pro.from":"From","ship.pro.to":"To","ship.pro.savedLocation":"A saved location","ship.pro.newAddress":"A new address","ship.pro.fromSavedHint":"One of your warehouses, stores or hubs.","ship.pro.fromNewHint":"Somewhere else. You type the full address on the pickup step.","ship.pro.toCustomerHint":"Your customer. You type their address on the delivery step.","ship.pro.toSavedHint":"Another of your locations. This makes it a transfer.","ship.pro.shipToLocation":"Ship to location","ship.pro.noOtherLocations":"You have no other active location this route reaches. Add one to move a bike between your places.","ship.pro.selectFromLocation":"Choose the location the bike leaves from.","ship.pro.selectToLocation":"Choose the location the bike goes to.","ship.pro.saveAsLocation":"Save this address as a location","ship.pro.saveAsLocationName":"Location name","ship.pro.saveAsLocationNameRequired":"Give the location a name, or untick the box.","ship.pro.productsTitle":"What is in each box?","ship.pro.productsSubtitle":"Name the product in every box. The name is how you, your customer and buycycle support recognise the shipment everywhere.","ship.pro.suggestHint":"Start typing a product name or SKU to reuse one you have shipped before.","ship.pro.itemTitle":"Box {{number}}","ship.pro.moreDetails":"More details","ship.pro.field.productName":"Product name","ship.pro.field.brand":"Brand","ship.pro.field.model":"Model","ship.pro.field.sku":"SKU","ship.pro.field.size":"Size","ship.pro.field.colour":"Color","ship.pro.field.year":"Model year","ship.pro.field.serialNumber":"Serial number","ship.pro.field.imageUrl":"Image link","ship.pro.productNameRequired":"Name the product in this box.","ship.pro.yearInvalid":"Enter a year like 2025.","ship.pro.imageUrlInvalid":"Use an image link that starts with https://.","ship.pro.protectionUnavailableTitle":"Premium Protection is not available on this account","ship.pro.transferDestinationTitle":"Where the transfer goes","ship.pro.transferDestinationBody":"The bike goes to this location of yours. To change it, go back to the first step.","businessPhotos.title":"Two photos of the sealed box","businessPhotos.note":"We ask for two photos of the sealed box before pickup. They are your evidence if you need to make a claim. The label does not wait for them.","confirmation.business.deliveryTitle":"Your delivery is booked","confirmation.business.transferTitle":"Your transfer is booked","confirmation.business.reference":"Order number","confirmation.business.trackingPage":"Open the tracking page","confirmation.business.savedLocationFailed":"Your booking went through, but the pickup address could not be saved as a location. You can add it under Locations.","returns.portal.photos.bodyEvidence":"One from the front, one from the side. They show how the bike was packed if anything happens on the way. Your label does not wait for them.","workspace.filter.allKinds":"Deliveries and transfers","returns.portal.productLine":"Your return: {{product}}","deliveries.table.product":"Product","returns.table.product":"Product","customers.table.product":"Product","workspace.filter.kind":"Kind","filters.field.productName":"Product name","filters.field.sku":"SKU","filters.field.serialNumber":"Serial number","filters.field.deliveryKind":"Kind","filters.value.deliveryKind.DELIVERY":"Delivery","filters.value.deliveryKind.TRANSFER":"Transfer","workspace.kpi.photoCheckFlagged":"Photo check flagged","workspace.kpi.labelNotHeld":"label not held","reports.table.transfers":"Transfers","home.activity.withProduct":"{{event}}: {{product}}","deliveries.detail.transferTo":"Transfer to {{location}}","product.card.title":"Product","product.card.unnamed":"Product not named","product.card.item":"Box {{number}}","product.field.brandModel":"Brand and model","product.field.size":"Size","product.field.colour":"Color","product.field.year":"Model year","product.field.sku":"SKU","product.field.serialNumber":"Serial number","product.copyTrackingLink":"Copy tracking link","tasks.problem.PHOTOS_MISSING":"Sealed-box photos are missing before pickup","tasks.nextStep.PHOTOS_MISSING":"Upload two photos of the sealed box before the courier comes. Without them a damage claim can be refused. The label does not wait for them.","workspace.exceptions.headline.LABEL_ON_HOLD":"Label on hold","workspace.exceptions.headline.PHOTO_CHECK_FLAGGED":"Photo check flagged","workspace.exceptions.headline.PHOTO_CHECK_PENDING":"Photo check running","workspace.exceptions.headline.PICKUP_MISSED":"Pickup missed","workspace.exceptions.headline.PICKUP_REBOOKED":"Pickup missed, rebooked","workspace.exceptions.headline.BOX_DELAYED":"Box running late","workspace.exceptions.headline.RETURN_PARKED":"Return could not be booked","workspace.exceptions.headline.DETAILS_DEADLINE_PASSED":"Customer never answered","workspace.exceptions.headline.DELIVERY_DELAYED":"Delivery running late","track.pageTitle":"Shipment tracking","track.title.DELIVERY":"Your delivery","track.title.TRANSFER":"Transfer between locations","track.title.RETURN":"Your return","track.title.SHIPMENT":"Your shipment","track.status.BOOKED":"Booked","track.status.READY_FOR_PICKUP":"Ready for pickup","track.status.PICKED_UP":"Picked up","track.status.IN_TRANSIT":"On its way","track.status.DELIVERED":"Delivered","track.status.CANCELLED":"Cancelled","track.statusBody.BOOKED":"The shipment is booked. The next step is the label and the pickup.","track.statusBody.READY_FOR_PICKUP":"The label is ready and the courier is booked to collect the bike.","track.statusBody.PICKED_UP":"The courier has collected the bike.","track.statusBody.IN_TRANSIT":"The bike is with the carrier and on its way.","track.statusBody.DELIVERED":"The bike has arrived.","track.statusBody.CANCELLED":"This shipment was cancelled. Nothing more will happen with it.","track.stepsLabel":"Shipment steps","track.step.BOOKED":"Booked","track.step.READY_FOR_PICKUP":"Label ready","track.step.PICKED_UP":"Picked up","track.step.IN_TRANSIT":"On its way","track.step.DELIVERED":"Delivered","track.unlock.title":"See the details","track.unlock.hintDestination":"Enter the postcode of the delivery address to see dates, the carrier and the tracking history.","track.unlock.hintPickup":"Enter the postcode of the pickup address to see dates, the carrier and the tracking history.","track.unlock.postcodeLabel":"Postcode","track.unlock.submit":"Show details","track.unlock.checking":"Checking","track.error.wrongPostcode":"That postcode does not match this shipment. Check it and try again.","track.error.throttled":"Too many attempts. Wait 15 minutes and try again.","track.error.notFound":"We could not find a shipment with that reference and postcode.","track.error.missing":"Enter both the reference and the postcode.","track.error.postcodeMissing":"Enter the postcode first.","track.error.generic":"The tracking page could not be loaded. Try again in a moment.","track.tryAgain":"Try again","track.invalid.title":"This tracking link is not valid","track.invalid.body":"Check that you copied the whole link, or find the shipment with its reference and postcode.","track.invalid.lookupLink":"Find a shipment","track.details.title":"Details","track.details.product":"What is moving","track.details.pickup":"Pickup","track.details.estimatedDelivery":"Estimated delivery","track.details.carrier":"Carrier","track.details.trackingNumber":"Tracking number","track.details.box":"Packaging box","track.box.preparing":"Being prepared","track.box.onItsWay":"On its way to the sender","track.box.delivered":"Delivered to the sender","track.box.cancelled":"Cancelled","track.events.title":"Tracking history","track.events.none":"No carrier updates yet. They appear here once the courier has collected the bike.","track.event.labelCreated":"Label created","track.event.inTransit":"On its way","track.event.delivered":"Delivered","track.event.delayed":"Delayed","track.event.missedPickup":"Pickup missed","track.event.missedDelivery":"Delivery attempt missed","track.event.cancelled":"Cancelled","track.event.update":"Update from the carrier","track.brandContact.delivery":"{{brand}} sent this bike. For questions about the bike itself, contact {{brand}}.","track.brandContact.return":"{{brand}} arranged this return. For anything about the return itself, use the link in the email we sent you.","track.returnPortalNote":"To print the label or upload photos of the box, use the link in the email about your return.","track.support":"Something not right?","track.lookup.pageTitle":"Track your shipment","track.lookup.pageDescription":"Enter your order number or tracking number and the postcode to see where your bike is.","track.lookup.title":"Track a shipment","track.lookup.body":"Enter the order number, the return reference or the carrier's tracking number, and the postcode.","track.lookup.referenceLabel":"Order number, return reference or tracking number","track.lookup.postcodeLabel":"Postcode","track.lookup.postcodeHint":"The postcode of the delivery address. For a return, the postcode where the bike is picked up.","track.lookup.submit":"Find shipment","track.lookup.searching":"Searching","team.tab.account":"Account","team.tab.you":"Your details","team.details.legalName":"Legal name","team.details.legalNameHint":"The name on your invoices, if it differs from the company name.","team.details.legalNameSame":"Same as the company name","team.vat.heading":"VAT","team.vat.hint":"Your VAT number decides how your invoices are taxed.","team.vat.number":"VAT number","team.vat.none":"None on file","team.vat.treatmentLabel":"On your invoices","team.vat.treatment.STANDARD":"{{rate}}% German VAT","team.vat.treatment.REVERSE_CHARGE":"Reverse charge","team.vat.treatment.NONE":"No VAT","team.vat.change":"Change VAT number","team.vat.changeIntro":"buycycle checks a new VAT number before it goes on your invoices, because it changes how they are taxed. Until then your invoices use the current number.","team.vat.newNumber":"New VAT number","team.vat.note":"Note for buycycle","team.vat.notePlaceholder":"For example: we joined a VAT group on 1 October.","team.vat.send":"Send for review","team.vat.sendError":"The VAT number could not be sent. Try again in a moment.","team.vat.pendingTitle":"Pending review","team.vat.pendingBody":"You asked for {{number}} on {{date}}. buycycle will apply it once it is checked.","team.billingAddress.heading":"Billing address","team.billingAddress.notSet":"Not set yet.","team.billingAddress.company":"Company","team.billingAddress.street":"Street","team.billingAddress.houseNumber":"Number","team.billingAddress.street2":"Address line 2","team.billingAddress.postalCode":"Postcode","team.billingAddress.city":"City","team.billingAddress.countryHint":"Country: {{country}}. The country decides how your invoices are taxed, so only buycycle can change it.","team.billingAddress.countryLocked":"The billing country decides how your invoices are taxed. Ask buycycle to change it.","team.terms.heading":"Billing terms","team.terms.hint":"What buycycle agreed with your account. To change any of it, ask buycycle.","team.terms.ask":"Ask buycycle to change","team.terms.askSubject":"Billing terms for {{org}}","team.terms.paymentTerms":"Payment terms","team.terms.paymentTermsValue":"{{days}} days after the invoice","team.terms.monthlyLimit":"Monthly limit","team.terms.notSet":"Not set yet","team.terms.usedThisMonth":"Used this month","team.terms.commercialTerms":"Business terms","team.terms.commercialTermsValue":"Version {{version}}, accepted {{date}}","team.terms.commercialTermsNone":"Not recorded yet","team.you.heading":"Your details","team.you.hint":"How your colleagues and buycycle see and reach you.","team.you.emailNote":"This is your buycycle login. Change it in your buycycle account.","team.you.phone":"Phone","team.you.language":"Language for emails","team.you.languagePlaceholder":"Choose a language","team.notifications.heading":"Notifications","team.notifications.hint":"Which emails about your business account you want. Each choice is saved straight away.","team.notifications.businessDailyProblemsDigest":"Daily summary of new problems","team.notifications.businessDailyProblemsDigestHint":"One email a day listing shipments that need a person, only on days with something new.","team.notifications.businessHelpReplies":"buycycle replied to your help request","team.notifications.businessHelpRepliesHint":"An email when buycycle answers a request you sent from a shipment.","team.notifications.businessInvoiceIssued":"Invoice issued","team.notifications.businessInvoiceIssuedHint":"An email when your monthly invoice is ready. The invoice itself always goes to the billing email.","team.notifications.saveError":"That choice could not be saved. Try again in a moment.","nav.problems":"Problems","problems.title":"Problems","problems.detailTitle":"Problem","problems.description":"Every problem on your account, open and resolved","problems.listTitle":"All problems","problems.count.open":"{{count}} open","problems.count.resolved":"{{count}} resolved","problems.filter.searchPlaceholder":"Search references, customers, products","problems.filter.status":"Status","problems.filter.statusAll":"Open and resolved","problems.filter.category":"Category","problems.filter.allCategories":"All categories","problems.filter.categoriesCount":"{{count}} categories","problems.filter.clearCategories":"Show all categories","problems.filter.kind":"Shipment type","problems.filter.allKinds":"All shipments","problems.status.OPEN":"Open","problems.status.RESOLVED":"Resolved","problems.kind.RETURN":"Return","problems.kind.DELIVERY":"Delivery","problems.kind.TRANSFER":"Transfer","problems.category.DAMAGE":"Damage","problems.category.MISSING_ITEMS":"Missing items","problems.category.NOT_DELIVERED":"Not delivered","problems.category.CLAIM_OTHER":"Other claim","problems.category.OVERSIZE_SURCHARGE":"Carrier surcharge","problems.category.PHOTO_CHECK_FLAGGED":"Photo check","problems.category.PICKUP_MISSED":"Missed pickup","problems.category.DELAYED":"Delayed","problems.category.STUCK":"No carrier updates","problems.category.REROUTED":"Rerouted","problems.category.ADDRESS_CHANGED":"Address changed","problems.category.CANCELLED_BUT_MOVING":"Moving after cancellation","problems.headline.DAMAGE":"Damage reported","problems.headline.MISSING_ITEMS":"Items reported missing","problems.headline.NOT_DELIVERED":"Reported as not delivered","problems.headline.CLAIM_OTHER":"Claim opened","problems.headline.OVERSIZE_SURCHARGE":"The carrier charged a surcharge","problems.headline.PHOTO_CHECK_FLAGGED":"The photo check flagged the box","problems.headline.PICKUP_MISSED":"The carrier missed the pickup","problems.headline.DELAYED":"Delivery delayed","problems.headline.STUCK":"No carrier update for six days","problems.headline.REROUTED":"Sent in two legs","problems.headline.ADDRESS_CHANGED":"Address changed after booking","problems.headline.CANCELLED_BUT_MOVING":"Moving after it was cancelled","problems.table.label":"Problems","problems.table.category":"Category","problems.table.problem":"Problem","problems.table.product":"Product","problems.table.reference":"Shipment","problems.table.customer":"Customer","problems.table.opened":"Opened","problems.table.resolved":"Resolved","problems.table.amount":"Amount","problems.table.evidence":"Files","problems.empty.open":"No open problems","problems.empty.filtered":"No problems match these filters","problems.emptyBody":"When something goes wrong with a shipment, it shows up here with what happened and how it ended.","problems.loadError":"The problems could not be loaded.","problems.unavailable":"Problems are not available yet","problems.unavailableBody":"This part of your account is being switched on. Check back soon.","problems.detail.notFound":"This problem could not be found.","problems.detail.openedOn":"Opened on {{date}}","problems.detail.resolvedOn":"Resolved on {{date}}","problems.owner.BUSINESS":"You need to act on this.","problems.owner.CUSTOMER":"Waiting on your customer.","problems.owner.BUYCYCLE":"buycycle is handling this.","problems.detail.whatHappened":"What happened","problems.detail.shipment":"Shipment","problems.detail.reference":"Reference","problems.detail.kind":"Shipment type","problems.detail.product":"Product","problems.detail.customer":"Customer","problems.detail.openShipment.RETURN":"Open the return","problems.detail.openShipment.DELIVERY":"Open the delivery","problems.detail.openShipment.TRANSFER":"Open the transfer","problems.detail.timeline":"Timeline","problems.detail.timelineEmpty":"Nothing recorded yet.","problems.evidence.title":"Evidence","problems.evidence.loading":"Loading file","problems.evidence.failed":"This file could not be loaded.","problems.claim.title":"Claim","problems.claim.reported":"What was reported","problems.claim.reference":"Claim reference","problems.claim.status":"Status","problems.claim.decision":"Decision","problems.claim.outcome.APPROVED":"Approved","problems.claim.outcome.DENIED":"Declined","problems.claim.outcome.pending":"Not decided yet","problems.claim.amount":"Approved amount","problems.claim.payout":"Payout","problems.claim.payoutNone":"No payout yet","problems.surcharge.title":"Carrier surcharge","problems.surcharge.amount":"Amount (net)","problems.surcharge.kindLabel":"Reason","problems.surcharge.kind.OVERSIZE":"Box larger than booked","problems.surcharge.kind.OVERWEIGHT":"Heavier than booked","problems.surcharge.kind.OTHER":"Other","problems.surcharge.carrierReference":"Carrier reference","problems.surcharge.measured":"Measured by the carrier","problems.surcharge.declared":"Declared at booking","problems.surcharge.statusLabel.OPEN":"Open","problems.surcharge.statusLabel.BILLED":"Billed","problems.surcharge.statusLabel.WAIVED":"Waived","problems.surcharge.statusLabel.DISPUTED":"Disputed","problems.surcharge.status.OPEN":"This will appear on your next invoice.","problems.surcharge.status.BILLED":"This is on one of your invoices.","problems.surcharge.status.WAIVED":"buycycle will not charge this.","problems.surcharge.status.DISPUTED":"buycycle is contesting this with the carrier. It will not be billed while that is open.","problems.surcharge.viewInvoice":"View the invoice","problems.surcharge.waivedReason":"Reason: {{reason}}","problems.help.body":"Ask buycycle about this problem. Your request reaches our support team with the shipment attached, and the replies also appear on the shipment.","tasks.action.viewProblem":"View problem","returns.park.owner.BUSINESS":"You need to act","returns.park.owner.BUYCYCLE":"buycycle is handling this","returns.park.title.ACCOUNT_LIMIT":"Not booked: your account limit is reached","returns.park.body.ACCOUNT_LIMIT":"Your account has reached its limit. Ask buycycle to raise it, or wait for next month, then press Try booking again.","returns.park.title.ACCOUNT_OVERDUE":"Not booked: an invoice is overdue","returns.park.body.ACCOUNT_OVERDUE":"An earlier invoice is overdue. Once it is paid, press Try booking again.","returns.park.title.ACCOUNT_ON_HOLD":"Not booked: your account is on hold","returns.park.body.ACCOUNT_ON_HOLD":"Your account cannot book right now. Contact buycycle, then press Try booking again.","returns.park.title.RESTRICTED_POSTCODE":"Not booked: couriers do not serve this postcode","returns.park.body.RESTRICTED_POSTCODE":"Couriers do not collect from or deliver to this postcode. buycycle is in touch about the options, so you do not need to do anything. You can ask buycycle for help if you want to talk it through.","returns.park.short.RESTRICTED_POSTCODE":"Postcode not served","returns.park.title.ROUTE_UNAVAILABLE":"Not booked: this route is unavailable","returns.park.body.ROUTE_UNAVAILABLE":"buycycle cannot book this route right now. We are looking into it.","returns.park.short.ACCOUNT_LIMIT":"Limit reached","returns.park.short.ACCOUNT_OVERDUE":"Invoice overdue","returns.park.short.ACCOUNT_ON_HOLD":"Account on hold","returns.park.short.ROUTE_UNAVAILABLE":"Route unavailable","returns.error.notAwaitingCustomer":"Your customer has already given their details, so there is no new link to send.","returns.error.needsBuycycle":"buycycle has to sort this return out, so it cannot be booked from here. Use Get help from buycycle if you want to talk it through.","returns.create.customer.countryNotServed":"buycycle does not collect returns from this country to the chosen return address. Choose one of the countries offered.","filters.field.exceptionCategory":"Category","filters.field.exceptionStatus":"Status","filters.field.exceptionKind":"Shipment type","filters.field.openedAt":"Opened","filters.field.resolvedAt":"Resolved","filters.field.amountCents":"Amount","developers.tab.keys":"API keys","developers.tab.webhooks":"Webhooks","developers.tab.logs":"Logs","developers.tab.events":"Events","developers.tab.docs":"Documentation","filters.field.statusClass":"Status class","filters.field.httpStatus":"HTTP status","filters.field.method":"Method","filters.field.route":"Route","filters.field.apiKey":"API key","filters.field.errorCode":"Error code","filters.field.durationMs":"Duration (ms)","filters.field.eventType":"Event type","filters.field.subscription":"Endpoint","filters.field.deliveryState":"Delivery status","apiLogs.title":"API requests","apiLogs.searchPlaceholder":"Request ID, idempotency key or path","apiLogs.filter.allStatuses":"All statuses","apiLogs.filter.allMethods":"All methods","apiLogs.filter.allKeys":"All keys","apiLogs.loadError":"The requests could not be loaded.","apiLogs.empty.title":"No API requests yet","apiLogs.empty.filtered":"No requests match these filters","apiLogs.empty.body":"Every call to the API appears here within seconds and is kept for 30 days.","apiLogs.durationMs":"{{ms}} ms","apiLogs.replayed":"Replayed","apiLogs.table.label":"API requests","apiLogs.table.time":"Time","apiLogs.table.method":"Method","apiLogs.table.route":"Route","apiLogs.table.status":"Status","apiLogs.table.duration":"Duration","apiLogs.table.key":"Key","apiLogs.table.requestId":"Request ID","apiLogs.table.replay":"Replay","apiLogs.drawer.title":"API request","apiLogs.drawer.loadError":"This request could not be loaded.","apiLogs.drawer.requestId":"Request ID","apiLogs.drawer.copyRequestId":"Copy request ID","apiLogs.drawer.route":"Route","apiLogs.drawer.key":"API key","apiLogs.drawer.idempotencyKey":"Idempotency key","apiLogs.drawer.errorCode":"Error code","apiLogs.drawer.environment":"Environment","apiLogs.drawer.sandbox":"Sandbox","apiLogs.drawer.live":"Live","apiLogs.drawer.ip":"IP address","apiLogs.drawer.userAgent":"User agent","apiLogs.drawer.replayNote":"This request reused an idempotency key, so we answered with the stored response and did nothing again.","apiLogs.drawer.curl":"As curl","apiLogs.drawer.copyCurl":"Copy as curl","apiLogs.drawer.curlNote":"We never keep your key. Put it in place of , and fill in any field that shows [REDACTED].","apiLogs.drawer.headers":"Request headers","apiLogs.drawer.requestBody":"Request body","apiLogs.drawer.responseBody":"Response body","apiLogs.drawer.truncated":"Cut at 16 KB.","webhookDeliveries.title":"Webhook deliveries","webhookDeliveries.searchPlaceholder":"Delivery ID, event ID or event type","webhookDeliveries.filter.allStates":"All statuses","webhookDeliveries.filter.allEndpoints":"All endpoints","webhookDeliveries.filter.allEvents":"All events","webhookDeliveries.loadError":"The webhook deliveries could not be loaded.","webhookDeliveries.empty.title":"No webhooks sent yet","webhookDeliveries.empty.filtered":"No deliveries match these filters","webhookDeliveries.empty.body":"Each event we post to one of your endpoints appears here with every attempt, and is kept for 30 days.","webhookDeliveries.state.delivered":"Delivered","webhookDeliveries.state.failed":"Failed","webhookDeliveries.state.pending":"Retrying","webhookDeliveries.table.label":"Webhook deliveries","webhookDeliveries.table.time":"Time","webhookDeliveries.table.event":"Event","webhookDeliveries.table.endpoint":"Endpoint","webhookDeliveries.table.status":"Status","webhookDeliveries.table.attempts":"Attempts","webhookDeliveries.table.response":"Last response","webhookDeliveries.table.nextRetry":"Next retry","webhookDeliveries.drawer.title":"Webhook delivery","webhookDeliveries.drawer.loadError":"This delivery could not be loaded.","webhookDeliveries.drawer.endpoint":"Endpoint","webhookDeliveries.drawer.eventId":"Event ID","webhookDeliveries.drawer.deliveryId":"Delivery ID","webhookDeliveries.drawer.attempts":"Attempts","webhookDeliveries.drawer.nextRetry":"Next retry","webhookDeliveries.drawer.deliveredAt":"Delivered","webhookDeliveries.drawer.resentFrom":"Resent from","webhookDeliveries.drawer.attemptLog":"Attempts","webhookDeliveries.drawer.noAttempts":"Not sent yet. The first attempt is on its way.","webhookDeliveries.drawer.attempt":"Attempt {{number}}","webhookDeliveries.drawer.payload":"Payload we sent","webhookDeliveries.resend.button":"Resend","webhookDeliveries.resend.queued":"Queued. It goes out as a new delivery with the same event ID.","webhookDeliveries.resend.ownerOnly":"Only an owner can resend a webhook.","webhookDeliveries.resend.error.pending":"This delivery is still being retried. You can resend it once it has been delivered or has failed.","webhookDeliveries.resend.error.inactive":"This endpoint is paused. Turn it back on to resend.","webhookDeliveries.resend.error.ownerOnly":"Only an owner can resend a webhook.","webhookDeliveries.resend.error.notFound":"This delivery no longer exists. Deliveries are kept for 30 days.","webhookDeliveries.resend.error.generic":"The webhook could not be resent. Please try again.","events.title":"Events","events.explainer":"Everything that happens on the account, newest first, exactly as your webhooks receive it. Every event is also available through GET /v1/events for {{days}} days.","events.filter.allTypes":"All event types","events.loadError":"The events could not be loaded.","events.empty.title":"No events yet","events.empty.filtered":"No events of this type","events.empty.body":"Events appear here as your deliveries and returns move, and are kept for {{days}} days.","events.loadMore":"Load more","events.sandbox":"Sandbox","webhooks.create.allEvents":"All events","webhooks.create.allEventsHint":"Every event in the catalogue, including ones we add later. Older event names are not included.","webhooks.create.olderNames":"Older event names","webhooks.create.olderNamesHint":"These keep working for integrations built on them. New integrations should use the events above.","webhooks.legacy":"Legacy","webhooks.group.deliveries":"Deliveries and transfers","webhooks.group.returns":"Returns","webhooks.group.box":"Box leg","webhooks.group.photos":"Photos","webhooks.group.claims":"Claims","webhooks.group.surcharges":"Surcharges","webhooks.group.help_requests":"Help requests","webhooks.group.invoices":"Invoices","webhooks.group.account":"Account","webhooks.event.delivery.created":"A delivery or transfer was booked.","webhooks.event.delivery.updated":"Your reference or custom fields on a delivery changed.","webhooks.event.delivery.label_ready":"The shipping label can be printed.","webhooks.event.delivery.pickup_scheduled":"The carrier booking is confirmed for the pickup date.","webhooks.event.delivery.pickup_missed":"The carrier did not collect on the pickup date.","webhooks.event.delivery.pickup_rescheduled":"The pickup moved to a new date.","webhooks.event.delivery.picked_up":"The carrier collected the bike.","webhooks.event.delivery.in_transit":"The bike is moving with the carrier.","webhooks.event.delivery.delayed":"The carrier reported a delay.","webhooks.event.delivery.delivered":"The bike was delivered.","webhooks.event.delivery.cancelled":"The delivery was cancelled.","webhooks.event.delivery.exception":"The carrier could not deliver (failed attempt or returned to sender).","webhooks.event.return.created":"A return was raised.","webhooks.event.return.link_sent":"Your customer was sent the link to fill in their details.","webhooks.event.return.reminder_sent":"Your customer was reminded to fill in their details.","webhooks.event.return.details_submitted":"Your customer filled in their pickup details.","webhooks.event.return.box_decided":"It is settled whether the customer uses their own box or gets one.","webhooks.event.return.booked":"The return was booked with the carrier.","webhooks.event.return.not_booked":"The return could not be booked. The reason is on the return.","webhooks.event.return.photos_uploaded":"Your customer uploaded the photos of the sealed box.","webhooks.event.return.label_ready":"The return label is ready and was sent to your customer.","webhooks.event.return.pickup_missed":"The carrier did not collect from your customer.","webhooks.event.return.picked_up":"The carrier collected the bike from your customer.","webhooks.event.return.in_transit":"The returning bike is moving with the carrier.","webhooks.event.return.delivered":"The returning bike arrived at your location.","webhooks.event.return.cancelled":"The return was cancelled.","webhooks.event.return.expired":"Your customer did not fill in their details before the deadline.","webhooks.event.box.shipped":"The empty box left the warehouse.","webhooks.event.box.delivered":"The empty box was delivered.","webhooks.event.box.delayed":"The empty box is delayed.","webhooks.event.photos.uploaded":"Packaging photos were uploaded for a shipment.","webhooks.event.photos.flagged":"The photo check found a problem with the packaging.","webhooks.event.claim.opened":"A claim was opened for a shipment.","webhooks.event.claim.more_info_needed":"buycycle needs more information to decide a claim.","webhooks.event.claim.decided":"A claim was approved or denied.","webhooks.event.claim.paid":"The approved amount of a claim was paid out.","webhooks.event.claim.closed":"A claim was closed or withdrawn.","webhooks.event.surcharge.created":"The carrier charged extra for a shipment (for example oversize).","webhooks.event.surcharge.billed":"A surcharge was added to your monthly invoice.","webhooks.event.surcharge.waived":"buycycle waived a surcharge.","webhooks.event.help_request.created":"Your team asked buycycle for help with a shipment.","webhooks.event.help_request.replied":"buycycle replied to a help request.","webhooks.event.help_request.solved":"A help request was solved.","webhooks.event.invoice.issued":"A monthly invoice was issued.","webhooks.event.invoice.paid":"A monthly invoice was paid.","webhooks.event.invoice.payment_failed":"Payment of a monthly invoice failed.","webhooks.event.invoice.voided":"A monthly invoice was voided.","webhooks.event.account.limit_reached":"A booking was refused because an account limit was reached.","webhooks.event.account.on_hold":"The account was put on hold.","webhooks.event.account.reactivated":"The account can book again.","webhooks.event.account.protection_changed":"Premium Protection was switched on or off for the account.","webhooks.event.ping":"A test event sent from the dashboard or POST /v1/webhooks/:id/test.","webhooks.test.action":"Send test event","webhooks.test.sent":"Test event queued. It shows in the delivery log within a minute.","team.tab.preview":"Customer view","preview.intro":"See what your customers see, with your logo. Nothing here is sent to anyone.","preview.loadError":"We could not load the preview. Please try again.","preview.portal.title":"Return portal","preview.portal.description":"The page your customer uses to arrange a return. Switch between the steps they go through.","preview.portal.stateLabel":"Step","preview.portal.state.details":"Details","preview.portal.state.awaitingBox":"Box on its way","preview.portal.state.photos":"Photos","preview.portal.state.labelReady":"Label ready","preview.portal.state.inTransit":"In transit","preview.portal.state.delivered":"Delivered","preview.portal.state.deadlinePassed":"Deadline passed","preview.tracking.title":"Tracking page","preview.tracking.description":"The page your customer opens from a delivery email. The details stay locked until they enter their postcode.","preview.tracking.locked":"Locked","preview.tracking.unlocked":"Unlocked","preview.frame.width":"Width","preview.frame.phone":"Phone","preview.frame.desktop":"Desktop","preview.openNewTab":"Open in a new tab","preview.emails.title":"Emails","preview.emails.description":"The emails we send your customers, with sample details.","preview.emails.language":"Language","preview.emails.on":"Switched on","preview.emails.off":"Switched off: customers do not receive this yet","preview.emails.empty":"No customer emails are set up yet.","preview.emails.loadError":"We could not load this email. Please try again.","preview.share.title":"Share preview link","preview.share.description":"Anyone with the link can open the portal and tracking previews without logging in. It shows sample data only and stops working after 7 days.","preview.share.create":"Create link","preview.share.copy":"Copy link","preview.share.expires":"Works until {{date}}","preview.share.replace":"Replace link","preview.share.replaceHint":"Replacing the link stops every earlier link from working.","tasks.table.when":"When","preview.share.error":"We could not create a preview link. Please try again.","preview.banner":"Preview: this is what your customer sees. Nothing can be submitted.","preview.expired.title":"This preview link has expired","preview.expired.body":"Ask the person who shared it for a new link.","preview.portalTitle":"Return portal preview","preview.trackingTitle":"Tracking page preview","problems.statusPill.open":"Open","problems.statusPill.resolved":"Resolved","problems.statusPill.all":"All","tasks.pill.all":"All","tasks.pill.showResolved":"Show resolved","tasks.when.since":"Since {{date}}","tasks.when.due":"Due {{date}}","tasks.action.more":"More","options.trigger":"Options","options.triggerFor":"Options for {{reference}}","options.column":"Options","options.action.reschedule":"Change pickup date","options.action.downloadLabel":"Download label","options.action.copyTracking":"Copy tracking link","options.action.editReferences":"Edit references","options.action.resend":"Resend customer link","options.action.getHelp":"Get help from buycycle","options.action.cancelDelivery":"Cancel delivery","options.action.cancelTransfer":"Cancel transfer","options.action.cancelReturn":"Cancel return","options.action.callOff":"Call off this return","options.reason.CANCELLED":"This shipment was cancelled.","options.reason.DELIVERED":"This shipment was delivered.","options.reason.PICKED_UP":"The courier already has the bike.","options.reason.LABEL_NOT_READY":"The label is ready once the courier is booked.","options.reason.NO_PICKUP_BOOKED":"There is no pickup booked to move.","options.reason.TOO_CLOSE":"The pickup is too close to change online. buycycle support can help.","options.reason.NOT_BOOKED":"Not booked yet.","options.reason.NOT_PAID":"The payment has not arrived yet.","options.reason.CONTACT_SUPPORT":"Only buycycle support can do this.","options.labelFeeNote":"Cancelling after you download the label costs {{fee}}.","options.labelError":"The label could not be opened. Please try again in a minute.","options.copyError":"The link could not be copied.","options.genericError":"That did not work. Please try again.","options.toast.copied":"Tracking link copied.","options.toast.rescheduled":"Pickup moved to {{date}}.","options.toast.rescheduleRequested":"Sent to buycycle. We move the pickup to {{date}} and confirm by email.","options.toast.cancelled":"{{reference}} is cancelled.","options.toast.calledOff":"{{reference}} is called off.","options.pickup.title":"Change pickup date","options.pickup.rules":"Pick a new date up to {{days}} days ahead. Less than {{cutoff}} days before the pickup, only buycycle support can move it.","options.pickup.loading":"Loading the available dates","options.pickup.loadError":"The available dates could not be loaded. Please try again.","options.pickup.missed":"The courier missed this pickup. Choose a new date and they come again.","options.pickup.current":"Booked now: {{date}} between {{from}} and {{to}}.","options.pickup.currentDay":"Booked now: {{date}}.","options.pickup.confirmation":"The courier will come on {{date}} between {{from}} and {{to}}. Your customer gets an email.","options.pickup.confirmationTransfer":"The courier will come on {{date}} between {{from}} and {{to}}.","options.pickup.confirm":"Change pickup date","options.pickup.refused.ALREADY_PICKED_UP":"The courier already has this bike, so the pickup cannot move.","options.pickup.refused.TOO_CLOSE":"The pickup is less than {{cutoff}} days away. Ask buycycle support to move it.","options.pickup.refused.NO_BLS_BOOKING":"This booking can only be moved by buycycle support.","options.pickup.refused.NO_PICKUP_BOOKED":"There is no pickup booked to move yet.","options.pickup.refused.CANCELLED":"This shipment was cancelled.","options.pickup.refused.RETURN_NOT_BOOKED":"This return is not booked yet. The customer picks the date when they fill in their details.","options.pickup.refused.SAME_SLOT":"This is the pickup already booked. Choose another date or time.","options.pickup.refused.DATE_UNAVAILABLE":"That date or time is no longer available. The calendar is updated, please choose again.","options.pickup.refused.CARRIER_UNAVAILABLE":"We could not reach the courier, so nothing changed. buycycle has been told and will rebook it for you.","options.pickup.refused.GENERIC":"The pickup could not be changed. Please try again.","options.cancel.title":"Cancel {{reference}}?","options.cancel.loading":"Checking what cancelling means for this shipment","options.cancel.loadError":"We could not check this shipment. Please try again.","options.cancel.whatHappens":"What happens when you cancel","options.cancel.booking":"The courier booking and the box order are cancelled.","options.cancel.postPaid":"It is billed on your monthly invoice, so nothing is charged now.","options.cancel.refund":"{{amount}} goes back to the original payment method.","options.cancel.fee":"The label was already downloaded, so the processing fee of {{fee}} applies.","options.cancel.box":"The box has already left our warehouse, so its cost of {{amount}} is kept. The box is yours to keep.","options.cancel.wholeOrder":"All {{count}} bikes on this booking are cancelled.","options.cancel.keep":"Keep it","options.cancel.confirm":"Cancel shipment","options.cancel.quoteChanged":"Something changed since you opened this. Please check the details again.","options.cancel.error":"The shipment could not be cancelled. Please try again or ask buycycle support.","options.cancel.ineligible.label_viewed":"The label was already downloaded. Ask buycycle support to cancel it.","options.cancel.ineligible.picked_up":"The courier already has the bike, so it can no longer be cancelled.","options.cancel.ineligible.completed":"This shipment is complete.","options.cancel.ineligible.already_cancelled":"This shipment is already cancelled.","options.cancel.ineligible.manual_payment":"This one can only be cancelled by buycycle support.","options.cancel.ineligible.not_paid":"The payment has not arrived yet, so there is nothing to cancel online.","options.callOff.title":"Call off this return?","options.callOff.body":"{{reference}} is not booked yet, so nothing is charged. The customer's link stops working.","options.callOff.confirm":"Call off return","emailCustomisation.customise":"Customise","emailCustomisation.view":"View","emailCustomisation.back":"Back to all emails","emailCustomisation.language":"Language","emailCustomisation.off":"buycycle has not switched this email on yet: your customers do not receive it.","emailCustomisation.headerNote":"The header with your logo and \"Powered by buycycle\" is fixed and cannot be changed.","emailCustomisation.notCustomisable":"buycycle has not set up a business version of this email yet, so there is nothing to change here.","emailCustomisation.lockedIntro":"The grey parts are set by buycycle and cannot be changed: pickup details, links and the label and photo instructions.","emailCustomisation.lockedLabel":"Set by buycycle","emailCustomisation.formattingHint":"Plain text. Write **text** for bold. A blank line starts a new paragraph.","emailCustomisation.ownerOnly":"Only an owner can change the wording of this email.","emailCustomisation.save":"Save","emailCustomisation.saving":"Saving","emailCustomisation.saved":"Saved","emailCustomisation.saveError":"Saving did not work. Please try again.","emailCustomisation.reset":"Reset to default","emailCustomisation.resetConfirmTitle":"Reset this email?","emailCustomisation.resetConfirmBody":"Your wording for this email in this language goes back to buycycle's default. This cannot be undone.","emailCustomisation.optionalHint":"Leave this empty to leave the paragraph out.","emailCustomisation.resetConfirm":"Reset","emailCustomisation.preview":"Preview","emailCustomisation.previewError":"The preview could not be loaded.","emailCustomisation.loadError":"This email could not be loaded. Please try again.","emailCustomisation.insertVariable":"Insert a placeholder","emailCustomisation.slot.greeting":"Greeting","emailCustomisation.slot.intro":"Introduction","emailCustomisation.slot.extraNote":"Extra note (optional)","emailCustomisation.slot.signOff":"Sign-off","emailCustomisation.slot.other":"Your text","emailCustomisation.variable.recipientName":"Customer name","emailCustomisation.variable.businessName":"Your business name","emailCustomisation.variable.returnReference":"Return reference","emailCustomisation.variable.returnItems":"What is coming back","emailCustomisation.variable.orderId":"Order number","emailCustomisation.variable.productSummary":"Product","nav.billing":"Billing","billing.description":"Your invoices, how you pay them and where they go","billing.tab.overview":"Overview","billing.tab.invoices":"Invoices","billing.tab.payment":"Payment","billing.tab.settings":"Settings","billing.loadError":"Billing could not be loaded.","billing.ownerOnly":"Only an owner of the account can change this.","billing.overview.monthTitle":"{{month}} so far","billing.overview.monthTitleEmpty":"This month so far","billing.overview.monthEmpty":"Nothing has been billed to the account this month yet.","billing.overview.monthSubline":"{{count}} shipments so far, on next month's invoice","billing.overview.surcharges":"Carrier surcharges","billing.overview.limitTitle":"Monthly limit","billing.overview.limitUsed":"{{used}} of {{limit}} used this month","billing.overview.limitNote":"New orders are refused once the limit is reached. Ask buycycle to change it.","billing.overview.noLimit":"No monthly limit is set yet.","billing.overview.outstanding":"{{amount}} is not paid yet, including this month so far.","billing.overview.overdueTitle":"Overdue invoices: {{count}}. The oldest was due on {{date}}.","billing.overview.overdueRule":"New orders stop {{days}} days after an invoice's due date if it is still unpaid.","billing.overview.overdueBlocking":"New orders are paused until the overdue invoice is paid.","billing.overview.howTitle":"How you pay","billing.overview.managePayment":"Payment method","billing.overview.nextInvoice":"Next invoice","billing.overview.howYouPay":"Payment","billing.overview.payAuto":"Charged to {{method}}","billing.overview.payInvoice":"By bank transfer or on the invoice page","billing.overview.recentTitle":"Recent invoices","billing.overview.allInvoices":"All invoices","billing.invoices.title":"Invoices","billing.invoices.searchPlaceholder":"Search by invoice number or month","billing.invoices.allStatuses":"All statuses","billing.invoices.tableLabel":"Invoices","billing.invoices.col.period":"Month","billing.invoices.col.number":"Invoice no.","billing.invoices.col.net":"Net","billing.invoices.col.vat":"VAT","billing.invoices.col.total":"Total","billing.invoices.col.status":"Status","billing.invoices.col.issued":"Issued","billing.invoices.col.due":"Due","billing.invoices.col.paid":"Paid","billing.invoices.col.links":"Links","billing.invoices.openInStripe":"Open in Stripe","billing.invoices.pdf":"PDF","billing.invoices.empty":"No invoices yet","billing.invoices.emptyFiltered":"No invoices match these filters","billing.invoices.emptyBody":"Invoices are raised on the 1st of each month for the month before.","billing.invoice.title":"Invoice","billing.invoice.number":"Invoice number","billing.invoice.collection":"Payment","billing.invoice.pay":"Pay invoice","billing.invoice.failed":"The payment failed. Pay the invoice on Stripe's page or update your payment method.","billing.invoice.failedRetry":"The payment failed. Stripe tries again on {{date}}, or you can pay now on the invoice page.","billing.collection.autoCharge":"Charged automatically","billing.collection.sendInvoice":"Paid by invoice","billing.lines.heading":"Shipments on this invoice","billing.lines.tableLabel":"Invoice lines","billing.lines.order":"Order","billing.lines.product":"Product","emailCustomisation.problem.TOO_LONG":"{{slot}} is too long: {{length}} of {{max}} characters.","emailCustomisation.problem.VARIABLE":"{{slot}} uses {{variable}}, which cannot be used here.","emailCustomisation.problem.REQUIRED":"{{slot}} cannot be empty.","emailCustomisation.problem.HTML":"{{slot}} contains HTML. Use plain text; **text** for bold is the only formatting.","emailCustomisation.problem.MARKDOWN":"{{slot}} uses formatting that is not allowed. Use plain text; **text** for bold is the only formatting.","emailCustomisation.problem.UNKNOWN_SLOT":"{{slot}} is not a part of this email that can be changed.","billing.lines.reference":"Your reference","billing.lines.description":"Description","billing.lines.net":"Net","billing.lines.vat":"VAT","billing.lines.gross":"Gross","billing.creditNotes.title":"Credit notes","billing.creditNotes.noNumber":"Credit note","billing.method.cardTitle":"{{brand}} ending in {{last4}}","billing.method.sepaTitle":"SEPA Direct Debit ending in {{last4}}","billing.method.expires":"Expires {{month}}/{{year}}","billing.method.bank":"Bank code {{bank}}","billing.payment.methodTitle":"Payment method","billing.payment.none":"No payment method saved. You pay each invoice by bank transfer, with the bank details shown on the invoice.","billing.payment.addOrChange":"Add or change payment method","billing.payment.manageInStripe":"Manage in Stripe","billing.payment.sandbox":"This is a demo account, so it is not connected to Stripe. Payment methods can be added on a live account.","billing.payment.setupDone":"Thanks. Your payment method is saved with Stripe. It can take a minute to show here.","billing.payment.bankTransferNote":"Your invoices are sent to your billing email. Pay each one before the due date by bank transfer to the account shown on it, or by card on the invoice page.","billing.autoCharge.title":"Automatic payment","billing.autoCharge.body":"Charge each monthly invoice to your saved payment method when it is issued.","billing.autoCharge.reason.featureOff":"Automatic payment is not available yet.","billing.autoCharge.reason.noMethod":"Add a card or a SEPA Direct Debit mandate first.","billing.autoCharge.reason.sandbox":"Not available on a demo account.","billing.error.autoChargeUnavailable":"Automatic payment cannot be switched on right now.","billing.error.sandbox":"This is a demo account, so it is not connected to Stripe.","billing.error.portalUnavailable":"Managing payment details in Stripe is not available yet.","billing.error.noStripeCustomer":"Your account is not connected to Stripe yet. Please contact buycycle.","billing.error.stripe":"Stripe could not be opened. Please try again.","billing.settings.title":"Invoice settings","billing.settings.billingEmail":"Billing email","billing.settings.billingEmailHint":"Stripe sends every invoice here.","billing.settings.recipients":"Extra recipients","billing.settings.recipientsHint":"Up to 5 more addresses that we email when an invoice is issued.","billing.settings.recipientPlaceholder":"name@company.com","billing.settings.addRecipient":"Add","billing.settings.removeRecipient":"Remove {{email}}","billing.settings.recipientInvalid":"Enter a valid email address.","billing.settings.recipientMax":"You can add up to 5 extra recipients.","billing.settings.poNumber":"PO number","billing.settings.poNumberHint":"Printed on every invoice, for example a purchase order or cost centre.","billing.settings.poTooLong":"The PO number can be at most 100 characters.","billing.settings.language":"Invoice language","billing.settings.languageHint":"The language of the invoice PDF and Stripe's emails.","billing.settings.languageDefault":"Default","billing.settings.languageName.en":"English","billing.settings.languageName.de":"Deutsch","billing.settings.languageName.fr":"Français","billing.settings.languageName.es":"Español","billing.settings.languageName.it":"Italiano","billing.settings.languageName.nl":"Nederlands","billing.settings.languageName.da":"Dansk","billing.settings.languageName.cs":"Čeština","billing.settings.terms":"Payment terms: {{days}} days","billing.settings.addressAndVat":"Change the billing address or VAT number in Team & settings","billing.settings.save":"Save","billing.settings.saved":"Saved","billing.settings.savedPending":"Saved. Stripe will be updated shortly.","billing.settings.saveError":"Your settings could not be saved. Please try again.","billing.settings.emailInvalid":"Enter a valid billing email.","filters.field.invoiceStatus":"Invoice status","filters.field.period":"Month","filters.field.invoiceTotal":"Total (cents)","filters.field.issuedAt":"Issued","onboarding.title":"Set up your business account","onboarding.intro":"Five short steps before anyone can book on the account. Your progress is saved after each one, so you can stop and come back at any time.","onboarding.signInRequired":"Sign in with the email address your invite was sent to, to set up your business account.","onboarding.step.business":"Details","onboarding.step.charges":"Charges","onboarding.step.terms":"Terms","onboarding.step.locations":"Returns center","onboarding.step.api":"API","onboarding.member.title":"This business account is still being set up","onboarding.member.body":"Only the account owner can finish the setup. Once they have, you can book on the account. Your own settings are available in the meantime.","onboarding.member.settingsLink":"Go to your settings","onboarding.business.title":"Your business details","onboarding.business.hint":"These appear on every invoice. The billing country decides how VAT is applied, so choose it carefully: only buycycle can change it later.","onboarding.business.legalName":"Legal company name","onboarding.business.legalNameHint":"As it should appear on invoices. Leave it empty to use the account name.","onboarding.business.billingEmail":"Billing email","onboarding.business.billingEmailHint":"Invoices and payment reminders go here.","onboarding.business.billingEmailInvalid":"Enter a valid billing email.","onboarding.business.address":"Billing address","onboarding.business.vatNumber":"VAT ID (optional)","onboarding.business.vatNumberHint":"With a valid EU VAT ID outside Germany, invoices are issued under the reverse charge.","onboarding.business.paymentTitle":"Payment method (optional)","onboarding.business.paymentOptional":"Add a card or SEPA mandate now, or later in Billing. Invoices can always be paid by bank transfer.","onboarding.business.addPaymentMethod":"Add a card or SEPA mandate","onboarding.business.paymentNeedsDetails":"Save your details first. The payment method is added to the billing account they create.","onboarding.business.paymentCancelled":"No payment method was added. You can add one now or later in Billing.","onboarding.charges.title":"How charges work","onboarding.charges.intro":"Nothing is charged when you book. Everything booked on your account in a calendar month goes on one invoice, issued in the first days of the following month and due {{paymentTermsDays}} days after we send it.","onboarding.charges.invoiceTitle":"What each invoice shows","onboarding.charges.invoice":"Every line names the shipment, the route, the box, the shipping price, Premium Protection if you added it, and your own reference. Prices are shown and invoiced net of VAT; VAT is applied according to your billing country and VAT ID.","onboarding.charges.limitsTitle":"Your limits","onboarding.charges.limits":"Your account has a monthly limit of {{monthlyLimit}}{{maxOutstandingClause}}. A booking that would go over it is refused until the limit is raised or open invoices are paid.","onboarding.charges.maxOutstandingClause":" and a cap of {{maxOutstanding}} on unpaid invoices","onboarding.charges.protection.title":"Premium Protection","onboarding.charges.protection.body":"Optional on every booking. It raises our liability for loss or damage in transit to the declared value of each bike, up to {{protectionCap}} per bike (minimum declared value {{protectionMin}}). It costs {{protectionRate}} of the declared value plus {{protectionFlatFee}} per bike, net. Two photos of the sealed box are asked for on every shipment; the label never waits for them.","onboarding.charges.protection.unavailable":"Premium Protection is not currently offered on this account.","onboarding.charges.surcharges.title":"Oversize and overweight surcharges","onboarding.charges.surcharges.body":"Our lanes take boxes up to {{maxLength}} long, {{maxGirth}} girth (length + 2 × (width + height)) and {{maxWeight}} per box. When a carrier measures a box over those limits, we pass on the carrier's actual charge as a separate line on your next invoice, with the measurements and the carrier's evidence attached. You can dispute a surcharge from the invoice. Boxes over {{criticalGirth}} girth cannot be shipped at all.","onboarding.charges.paymentTitle":"Paying your invoices","onboarding.charges.payment":"Invoices are payable by bank transfer within your payment terms. You can also save a card or SEPA mandate, now or later, in Billing.","onboarding.charges.acknowledge":"I understand how bookings on this account are charged.","onboarding.terms.title":"Business Terms","onboarding.terms.hint":"Please read the Business Terms before you accept them. They cover:","onboarding.terms.summary.scope":"Which shipments they apply to, and that you are responsible for everything booked with your logins and API keys","onboarding.terms.summary.packing":"Packing, and the two photos of the sealed box asked for on every shipment","onboarding.terms.summary.liability":"Our liability for loss and damage, and how to report a problem","onboarding.terms.summary.protection":"Premium Protection on business shipments, and when it can be withdrawn","onboarding.terms.summary.invoicing":"Monthly invoices, payment terms, limits and overdue invoices","onboarding.terms.summary.returns":"Returns we arrange with your customers, and how their data is processed","onboarding.done.title":"Your business account is open","onboarding.terms.summary.changes":"Changes to the terms, and closing the account","onboarding.terms.readLink":"Read the Business Terms (opens in a new tab)","onboarding.terms.accept":"I accept the Business Terms (version {{version}}).","onboarding.locations.title":"Your returns center","onboarding.locations.hint":"Returns from your customers come back to your default return address. Add it now. You can add more locations, and choose where deliveries leave from, at any time.","onboarding.locations.dialogIntro":"This is where returns from your customers are delivered. Tick \"Ship deliveries from here\" if you also send deliveries from this address.","onboarding.locations.needsReturnTo":"Choose which location returns come back to before you continue.","onboarding.api.title":"API and integrations","onboarding.api.hint":"Optional. Connect your shop or warehouse system to book deliveries and returns without the dashboard.","onboarding.api.body":"An API key lets your system book on this account. It is shown once, so store it somewhere safe. The API documentation and webhooks are under API in your dashboard, where you can also create keys later.","onboarding.api.finish":"Finish setup","onboarding.api.skip":"Skip for now and finish setup","onboarding.done.body":"Setup is complete. Everything booked on the account from now on goes on your monthly invoice. We have sent a confirmation to your email.","onboarding.done.home.title":"Go to Home","onboarding.done.home.hint":"Book your first delivery or return.","onboarding.done.team.title":"Add team members","onboarding.done.team.hint":"Let colleagues book on the account.","onboarding.done.docs.title":"Read the API docs","onboarding.done.docs.hint":"Connect your shop or warehouse system.","onboarding.error.invalidVat":"This VAT ID was not accepted. Check it, or leave the field empty. Your address has been saved.","onboarding.error.stripeUnavailable":"Your details are saved, but our payment provider could not be reached. You can continue; the payment method can be added later.","onboarding.error.termsVersion":"The Business Terms have just been updated. Please read the current version and accept it again.","onboarding.error.incomplete":"A step still needs finishing. We have taken you back to it.","onboarding.error.notOnboarding":"This account is no longer being set up. Reload the page to see where it stands.","onboarding.error.ownerOnly":"Only the account owner can do this.","onboarding.error.generic":"Something went wrong. Please try again.","onboarding.error.load":"Your setup could not be loaded.","business.error.onboardingRequired":"Finish setting up your business account first.","team.terms.readBusinessTerms":"Read the Business Terms","businessTerms.pageTitle":"Business Terms","businessTerms.metaDescription":"The terms that apply to shipments booked on a buycycle Shipping business account.","businessTerms.version":"Version {{version}}","businessTerms.englishOnly":"These terms are available in English only.","businessTerms.generalTermsLink":"Read the general Terms and Conditions"},"children":["$L18","$L19","$L1a","$L1b","$L1c","$L1d","$L1e","$L1f"]}] b:null